Good-nice people to talk to…read more Bad-took over a week to get fuel I ordered. I contacted four times with no response. Finally got help on fifth try.

no common sense in the ordering department..asked for 240gallons for apt 3 and they ended up…read moreputting 149gallons in apt1 instead and tried to tell me they delivered to my address...230.00 a month on the budget and the price goes up each time you order...

We just bought a house that had an oil furnace as a backup for a heat pump. Less than a month after…read morebuying it, the weather got cold enough that the heat pump quit working and that's when we found out the oil tank had almost no oil in it. We needed oil in a hurry because it was so cold! Glenwood was able to get us oil the same day that we called for a reasonable price. We're very happy with the service we received.

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

I received extremely poor customer service. The Sales Rep named Patty had a very nasty attitude…read more When I expressed my concerns about her attitude with the manager Lester. He was very rude and condescending as well. He stated that he was sorry that "I felt like I wasn't spoken to properly but everyone was under a lot of stress". This was his rationalization for his employees rotten demeanor. I have worked in many stressful positions and still maintained a level of professionalism. Perhaps this is not a requirement for employees and Davenport energy in South Boston.

From the owner: Davenport Energy has been providing the South Boston and South Central Virginia area with propane…read moreand fuel oil since its inception in 1941. Over the years, Davenport Energy has always striven to provide the best possible products, at the best possible price, with unsurpassed service to our customers. With live voice answering, we are available 24 hours a day, seven days a week for all of your emergency needs. We're your source for: Propane Diesel fuel Fireplaces Gas logs Heaters Tankless water heaters We are here to serve your residential or commercial needs. Prompt delivery is a main focus of Davenport Energy and we are unequaled in service and delivery. Call us today for more details.

I have used Foster Fuels for years. I have always been pleased with the delivery drivers but they…read moreneed to replace whoever is answering the phones in customer service. I have never been talked to so rudely and hung up on.

We purchased a ventless insert w/ glass crystals a few years ago. We are on natural gas - so we had…read moreto hire third party to install them. When we called for service of the insert (stopped working), we were told they DO NOT service them. They just sell them. Very disappointed and sad with the response. We have had to research other companies in the area to help us resolve the problem. Why would you sell a product but not follow through with assistance in maintaining the insert (or at least recommend what we should do).

Horrible!!! Customer service is terrible. The accounting department Amanda has no customer service…read moreskills. She will argue with you without making any sense with "the sum up month". No people skills for the job. the website with our account have invoices posted there that is the same as their records and then expect us to pay more money, even though our invoice reflects no money owed. Invoices on customer account should have the SAME information as theirs. We have been customers since 2016 and have had too many problems with accounting. I've never dealt with an accounting department manager with this low level of abilities to do her job. Delivery guys are very respectful helpful and timely but unfortunately, Amanda in the accounting department gave us such a negative experience.

HORRIBLE customer service. I called 4 times to request service. I was initially told by Amanda that…read moreI would get a call back by a service tech. Never got a call. I called back two more times and was told I was on the schedule but no one ever showed up. Called back again and was told that I was in the pile of over 60 requests to get a call back for scheduling a service call (this after being given dates twice for someone to come out). I spoke with Amanda each time. Not a pleasant person and not at all helpful. The company should be honest with their customers and let them know service isn't their priority.

Watch out for price-gouging!!! Caroline Propane called me 3 weeks ago for a tank refill for…read more$1.99/gal. We were leaving for vacation and I wanted to wait. Called back, 3 weeks later and now I am paying $3.10/gal. Talk about a price increase...ugh! Should've just accepted all that solicitation calls from their staff to not get ripped off.

Changed my appointment an hour beforehand (8 a.m.) promising someone would be out well before 2:30…read more Received a phone call at 2:33 from someone who was about to drive to my home. My home is without heat because they couldn't keep their appointment or their word.

We rent trailers from this business several times a year. The service has always been spot on,…read morefriendly, and knowledgeable. I won't go anywhere else to rent trucks or trailers!

Everything. We purchase all of our propane here. Been doing business here for many years. Very…read moreprofessional.

Excellent customer service and very fast service. I called today because our propane was very low…read moreand knew they probably wouldn't make it out the same week. I spoke to Lisa and she mentioned she would make a note that we were almost out but mentioned that they were pretty busy recently. With in an hour they were there filling our tank. Couldn't ask for better service!