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    Hardscape solution

    5.0 (1 review)
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    10 minutes

    Response rate

    100%

    Services - Hardscape solution

    Masonry/concrete repair

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    1 year ago

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    Keuka Studios - Floating ladder stairs to rooftop with LED lighted glass treads.

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    Keuka Studios does beautiful work. And fantastic customer service. We've had our beautiful…read morerailings for 10+ years and they look like new. I needed a replacement part this week - and not only did Jason answer me in minutes, he sent me the part for free. Highly recommend.

    ***BEWARE*** The experience with Keuka Studios was a total disaster and disappointment. Jason…read moreWhite was verbally combative, abusive, and vulgar. Jason White was using profanity, dropping F bombs with rage towards me, (the customer) when seeking clarification on a sizing issue in the field with stair posts. Keuka Studios had made several errors in the dimensions regarding the stair posts. The correct dimensions had been provided on numerous occasions to Jason White, Engo Wenzel, and Daniel White, yet they still got it wrong. Daniel White tried to cover up their mistakes by changing the original plans, and passing off the doctored plans as if they were the originals, after the fact. Daniel's intent to deceive to not incur costs for their errors is the definition of fraud. When I brought this fraudulent action to Daniel's attention he took it even further stating these were the agreed upon drawings, and yet I had never seen those drawings before, with those doctored dimensions that were never used previously. As if I don't have the original dimensions and drawings for comparison. We are not talking a fraction of an inch here, but dimensions measurable in feet. The stair post dimensions were so badly bumbled the posts would not even mount correctly on the stringers, failing inspection. Not only did I have to rebuild oversize stringers, the entire stair pad had to be demoed and rebuilt, as well as several tons of additional dirt excavated and regraded at the cost of thousands of dollars. Keuka Studios was completely and complicity negligent, and only concerned with covering up their errors. This company has dishonest, incompetent, inarticulate people; I would not recommend.

    Hardscape solution - masonry_concrete - Updated August 2026

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