Literally charged me .96 for sour cream after forgetting to hear me on the intercom. Didn't give me…read moresauce either. Other worker tries handing me a drink and I had to explain I was being charged for sour cream. They finally give it to me and didn't give me the hot sauce I asked for 3 times. Kinda ridiculous guys.

I wasn't going to review, however after today 10/19 at around 7pm, the girl that was at the drive…read morethru has ZERO customer service. She did not say one word to me, handed me my food and turned around. When I sat there waiting for my drink, she actually turned around and gave me a "what" look. I reminded her that I did not get my drink. She handed it to me. Without a word and turned her back again. No napkins, no sauce either. On most other occasions, we also get our food wrong as well. We have to now check before we drive off now as they are notorious for getting the order wrong. Someone needs to give her customer service pep talk

Okay, it is what it is--fast food. From one location to another of a particular chain you expect…read morethe food to be the same as it is at any other of the sister locations. Generally speaking unless it's unexpectedly outstanding or a nostalgic comfort food no fast food chain location deserves more than 3 stars so if it gets 3 stars, it's doing what it's supposed to. As this location is off I-65 between Nashville and Bowling Green (well, by way of 10 minute detour but I'm often in Portland anyway) I've eaten here about 4 times over the past few years as, other than Dairy Queen, it's by far the best in and out fast food choice on this particular stretch of highway. This particular location is clean, staff is friendly enough, and drive through is prompt. The food, as at all Arby's, is a bit pricier than many of its fast food competitors but they usually use better quality ingredients than say BK or McDys. I had my heart set on a Smoke Mountain sandwich which they've been advertising (and still at this time placed highly on their website) but this location didn't appear to have it for some reason. Settled on a brisket sandwich which was surprisingly good for fast food brisket. Curly fries and cheese sticks were great as always (more akin to bar quality than FF). The sandwich was a bit on the smallish side for the price (north of $9).

Service was good, prompt greeting and order. I'm glad I got the food quickly but the chicken…read moretenders were nothing special, kind of bland and not really cooked all the way through. I was hoping to get nice crispy curly fries that were all the rage at one point but the ones I got were room temperature...at most. A good 75% of them were more on the cold side. So for the 12 bucks, I'll just go across the street to Sonic for a quick bite.

I love it here the best mcdonalds I have been to the service is 10/10. Food is great and well made…read more Managers are amazing and overall amazing. I love the music and vibe there. Its amazing looking in there and overall love mcdonalds.

I've never had issues here. My orders have always been accurate and pretty fast. Even when you have…read moreto pull to the side to park it doesn't take too long and the lady that's always there is super friendly.

Rarely do I ever review fast food. It's unnecessary to me. However, since I was in a rush to get…read moresomewhere today, Sonic was my only option while stopping by here. Staff came on average time, 3 minutes or so. Friendly and cheerful staff, like usual... That'll give a star. Maybe both stars because the rest was unbelievable. What took away all the stars was my drink and my food. My drink was PACKED with ice. About 3/4 of my cup was the drink part. And my drink tasted like a watered down version of tea. :( My food. I ordered a five piece chicken strip. Opened my bag. My order was correct. I bit into one and it was hard as a rock! And no meat at all on the inside. Just a hard, thin, hollow 'chicken tender'. Three of these were like this. Wow. However, the rest were good, and normal. I stop by here often and my food, despite the hamburgers with only a tiny scrap of patty between two flat buns, has never been like this. Stay away. If not, request easy ice and don't order chicken.

I went to one machine waited about 25 min hit button 3 times so I moved to another one and when…read morethey finally answer, I placed my order and it took forever for it to get to my car. In fact, I push the button and told her I wanted a refund, but she said it was on its way. Still took about five extra minutes. I was probably there an hour in all when I left, I pulled an onion ring out of my bag and it was so freaking cold. I doubt I'll be going back anytime soon.

Placed a mobile order and when I arrived, the staff working said to check the pickup stand. Nothing…read morewas there, and they said didn't have any other orders they were working on. I confirmed the address and showed them the order, but still said they didn't have it. I asked if someone else took my order or if it didn't print, but they couldn't give me an answer. They made my sandwiches and both were supposed to be toasted, but tasted so cold that it seems like their oven/toaster is broken. I won't be ordering from here again.

Under new management- Clean store and very friendly. It appears they are planning to remodel.read more

This place has such a friendly staff and management team. They are always trying to make every…read morevisit the best it can be. If they get your order wrong or forget something they are quick to make it right and with a smile. I love eating hear and talking to all of the great workers and staff. Definitely going here more often.

customer service is horrid and food cold even though I ordered from mobile app and was asked to…read morewait.

Wonderful customer service! Very considerate and accommodating of young children. Clean environment.read more

Whew...been sitting in the drive through for literally 33 minutes after ordering. If you're short…read morestaffed, let us know up front it'll be a 30 minute wait on food. Could've eaten at Senior Fajitas in the same amount of time. So much for a lunch break and now I have to eat in my car on the way back to work. Literally have the time to post this as I'm still waiting. But at least im just one car from the window now.

I worked here and my coworkers hated me for no reason, didn't get scheduled for 2 months then got…read morerandomly called in just for my shift to get replaced. I put in my 2 weeks the next day and my coworkers proceeded to talk bad about me in a private group chat immediately.

Retuned for another great chicken sandwich. This time got a meal. Fries were good too! Very freshread more

I want to say something about this place. I have visited…read morethis restaurant more than any other place in except my own kitchen in the past 23 years. The food, the experience, the friendliness of everyone there is hard to beat. This place is great. If you read negative reviews, look at their other reviews.

Rylan's has been a consistently great breakfast & lunch spot since we moved to Franklin earlier…read morethis year. We love the way they treat you here. Biscuits & gravy are perfection. Omelettes, ham steak, crispy bacon! Also their chocolate cake is super tasty, I always bring home a slice.