I've had plenty of not great experiences here, but had a shockingly unpleasant time this weekend. My family and I were having a difficult weekend visiting home and were looking for a little break. We called ahead because we had a large group. They set up nicely for us, but the server was rude from the start acting like we were a burden to her and was angry at during her job. Instantly she gave us numbers for the checks instead of maybe using our names? Then continued to yell the numbers at us throughout the lunch. Ordered shripwreck bloodys and were very disappointed. Ordered food and asked for napkins right away when we ordered. It took about 40 minutes to get our fried appetizers and nachos with stale chips. We were told that we had the last of the plates so keep them for the kids pizza even though we saw a stack of dirty plates on the table next to us. We've seen the place way more busy than, and we were there on a Sunday afternoon. Never received our napkins with appetizers, so we asked again and the waitress was rude and said, oh I was bringing them with the pizza. I guess we were meant to wipe our hands on our pants until then.
Our food came out and we thought we received the wrong pizza for the kids when we ordered the taco pizza, so we brought it to the waitress' attention and she informed us it was indeed the taco pizza. WE GREW UP IN PHILLIPS! I wish I would have taken a picture of this pathetic excuse for a taco pizza. She informed us we were supposed to ask for lettuce if we wanted it. Were we supposed to ask for the rest of the toppings for the pizza as well? Olives, tomatoes, green onions, meat (stated on the menu). One of the salmons was raw. We asked for ketchup and she looked annoyed once again and grabbed one from another table without wiping it down. Makes me wonder what else they are doing that is unsanitary especially after just reopening during a pandemic.
We did not complain about the food which is not the waitress' fault, and we are not people who want to complain, but she clearly didn't care regardless. As we were leaving, I asked if this was their new taco pizza, sour cream and salsa for sauce and cheese. She said, well this is how we serve it here. I said well I'm from here and this is not how you've served the taco pizza for the last 20 or so years. She said she hasn't served it often then said she never served it before... I worked with her about 10 years ago at this restaurant, so I'm pretty sure she has served a taco pizza a time or 2. She asked what it was missing and I said all it has is sauce and cheese. The kids didn't like it at all, even 2 hungry teenage boys couldn't eat it. She walks over to the pizza and goes, "there's meat on it." Why are you literally lying to the customer and fighting with me? Pure laziness and disrespect. We didn't want to make a scene, which is why I only asked if the pizza was now changed because why would we ever order it again if this is what we should be expecting? And she caused a scene. Then as I was walking through she was pointing at us and saying things to the other waitress as we were walking out.
My dad never liked the restaurant that much, but he loved bringing us on the boat and treating us to lunch. We were home in Phillips to bury our him and thought it would be nice to come and enjoy a lunch there, but we were treated awfully from the start, and it quickly went worse as the lunch progressed. Completely disappointing. We will never be coming back. read more