Do not take your dog here for grooming. Worst experience ever. Groomer claimed dog was old and…read morecould not be groomed ( despite having been groomed there multiple times before) . Then claimed dog had a seizure ( she did not) Handed me back a half washed soaking wet dog. Terrible service and seemed to not care About the animal

I posted 5 Stars for Petco for some reason it gave it 0? ‍…read more Our dog loves Katie the groomer and the helpful staff! Very clean and we enjoy our time there each visit!

Both of the ramps in the dog wash did not lock and they slipped under our dog and he fell off of…read moreit. Luckily he wasn't injured. When we shared this with the girl at the register she didn't have much to say. We brought in our portable stairs to try to get him up in the wash but they were too wide to fit through the tub opening so we had to leave. On our way out my husband told the employee at the register that our stairs aren't working out either. Her response: "I can give you the number to customer service." Now why the heck would we want to sit on the phone with customer service when we just told her ... someone physically working inside the store -- that something was wrong with the ramps in the dog wash and they slipped from under our dog? Ridiculous. Never going back there ever again. We actually stopped buying our dogs food there a few years ago because we found MUST LOVE DOGS in downtown Grand Haven. At any rate -- the employees at this location are at best "Meh" Good Luck!

Wish they would list the dog washing hours on google maps... Got there at 7:55 only to find out the…read morebaths were closed for the night. Bummer.

Wonderful boutique for doggies and some kitty stuff too. Always friendly & knowledgeable staff, ask…read moreabout the store sponsored Pack Walks & nail clipping.

My dogs and I have been going there for years. The staff and Tanya are helpful with suggestions…read moreto promote health and wellness for my pets

Randy and Anna are simply the best. They always have the perfect suggestion for us when comes to a…read morespecial high value treat or a new food to try. If you are in the area you must stop by!

Grateful to have a local pet boutique in the Saugatuck/Douglas area. Love the vibe. Randy was a…read moresweetheart and met me here on a day they were closed so that I could pick up a flea and tick spray. Fun toys, treats, food, dog beds, leashes and other great items.

The customer service here is excellent! We came for dog cookies to celebrate an upcoming birthday…read more They had a good selection and we were able to find what we wanted.

I shop here quite a bit. They're always very helpful and friendly. Great for many varieties of dog…read morefood and treats.

Very cute store. I love my pet treat and toys. Also my dough yet like pipe selection. I got nice…read morecrystal stones too!

Absolutely the best store around! It's always well-stocked, and unlike many places, they don't use…read morethird-party delivery services--the managers personally handle deliveries. The staff is consistently friendly and happy to help. The male manager often offers to carry items to my car and has kindly done so several times. I also love their rewards program! You have several redemption options, and you're not capped at just $30 like Petco. Even their pet supply reward is $5--which is more than what PetSmart offers. If you appreciate great customer service, flexible rewards, and a positive shopping experience, this is the place to go!

Friendly customer service oriented. Always helpful and willing to answer questions. The Self wash…read morebays are clean and comfortable to use

The staff here are very friendly and helpful. The store is stocked with so many items to purchase…read morefor your dog from treats and toys to leashes and bandannas and more. I bought two cute Owl o'Ween cookies for my grand-dogs and they loved them. They also sell gift items for dog lovers.

This store has so much dog everything…read more Lots of stuffies, snickies, leashes, collars, clothes to include Halloween. If you didn't bring your pooch or kitty with you this store will make you want to buy all sorts of stuff for your pet. Nice touch with Michigan pet gear.

I love coming to this little local store! They are so friendly and helpful. They always greet you…read morewith a big smile! They carry everything you need for your pets and if they don't, just ask them and they will probably get it in stock for you! I can vouch for this as when I first moved to this town, I was driving back and forth to petsmart about 20 min away. Then someone told me about this store (I didn't know they were even there!) So I went in and looked around (nice place). They didn't have my brand of puppy chow, so I asked and they were happy to order it for me! Now I don't have to drive all the way into the next town for it and the best part is, I get to SHOP LOCAL! It helps support the community :-)

This is the most organized and well run animal adoption center. We've been fosters for the humane…read moresociety since 2020 and the process is so easy! The whole team at this location is thorough, kind and willing to help in any way possible. The dogs, cats and small animals that stay here are treated so nicely. Highly recommend adopting or fostering for the Humane Society!

Trying to adopt a cat. Filled out requested info online and approved before visiting…read more When I visited I was met by a very aloof lady that acted like she was god almighty. I found a cat I liked and asked about him. I was told he needed to see vet first. I thought ok, then asked when he will be available. In a few days was the best I could get out if her. I then asked to adopt him now and pay all necessary fees etc. and I would pick him up when ready. I was told no. First come first served she replied in an imperious manner. I said I am first why can't I arrange adoption now. I could tell she just wanted to get rid of me and just said "NO!!!" And dismissed me. I asked.if I could be called or emailed when he is available. Again a big fat NO. Just look on our site. Firstly, why can't a pet be adopted prior to vet procedure, if the applicant is willing to wait and pay all fees ahead if time? Secondly, they need to find a more courteous person to deal with the public. These animals are not her personal property and she is not god.