Noahs project went above and beyond to help me with my recently adopted dog. He is older and I…read moreneeded their help with getting his medication prescriptions sorted out with our veterinarian. The way they​ talked about Buddy and handled him, I could they really cared about him. The adoption fee was reasonable.

Terrible experience. Called Saturday about a dog and was…read moretold to fill out application and bring in Tuesday the next day they would be open. Drove 2 and half hours to be told they had so many applications already and the dog was pending adoption. Shel said a woman was almost promised the dog already, yet they just opened. Shel was rude and had a attitude. We asked about another dog but she said that dog needed someone that knew the breed not even asking if we did. But she said she had other dogs. The volunteer even looked at her oddly when she was telling her story. Felt like she was lying at times.

We adopted our dog a few years ago. She is the happiest dog and the entire adoption experience…read morewent great. I am so thankful for her and for Harbor Humane and the great work that they do for animals.

God Bless HH for keeping our Fur Babies Safe!So we can bring them back home…read more Thank you, Ottawa Lost and Found Pets & Grand Haven Informed. So neighbors & good citizens who care about animals can find their loved and treasured family members to be reunited

I went on a Saturday. It was a four hour wait, but that is to be expected. I took a stray kitten in…read morebecause she is very sick. They took really good care of her but she is still really sick so I am currently sitting in their parking lot waiting for them to check her out. I spent $500 and even though I was outside the 48 hour for free rechecks they did not charge me for an emergency visit and I'm very grateful for that. Second visit here (unfortunately because no one wants to go to the hospital) and second time being pleased with the service. The doctors and staff are friendly and eager to help. Pray for kitty.

When I brought my pet in, I made it clear that I did not want to pursue treatment simply to prolong…read moreher life if her prognosis and quality of life were poor. Despite that, the seriousness of her condition was not explained to me in a direct or understandable way at the time. I was initially given vague updates that my cat was "okay" and that testing was being done, but I was not clearly informed that the mass was pressing on her diaphragm or that her breathing issues could not realistically be resolved. Those details were explained much more clearly later by another veterinarian, after overnight hospitalization and associated costs had already occurred. In addition, I was told I would receive a call with an update in the morning, but I never received that call and instead had to contact the clinic myself. During an already stressful and emotional situation, this lack of follow-through added further confusion and distress. I understand that prognoses can be uncertain and that emergency situations are difficult. My concern is not that guarantees could not be made, but that the communication I received was too vague and incomplete for the seriousness of the situation. Even the clinic later acknowledged that communication could have been clearer. Had the situation and prognosis been explained to me more directly from the beginning, I may have made different decisions regarding hospitalization and treatment. I believe clients deserve clear, timely, and transparent communication when making difficult medical and financial decisions for their pets.

My pup was due for his annual vet visit and vaccinations while spending several months in Grand…read moreHaven, so I made an appointment at Haven Animal Hospital to make sure he was in tip top shape. Super friendly staff helped me book my appointment and gave me instructions on how to send his current medical records to them, all of which I did ahead of our appointment. When I arrived, during the COVID pandemic, they were asking people to call when they arrived and they would come out, check you in, and take your pet inside for their check-up. This seemed to work really well. I arrived and called, and Caleb came right out and made sure paperwork was all filled out. He took my little guy inside and within 5-10 minutes the vet was calling me with an update. Everything was super efficient and everyone was super nice. I received a follow-up email and I think I even got a phone call checking to make sure he was doing okay. SUPER HAPPY with the service, care and affordability.

The last two times my wife and I have taken our dog here, we've waited over 30 minutes past the…read moreappointment time before anything happened. This past fall, my wife took our dog in for her yearly check up and was kept in the waiting room for 45 minutes before being taken into a room. The most recently time I took our dog in for a small concern. I was immediately taken into a room and was seen quickly by the the tech/assistant. I then was left in the room for 35 minutes with no communication. After deciding to leave, I told the person at the check in desk what had happened and I was met with a halfhearted "ok." No apology, no offer to check on what had happened, nothing. This office has gone downhill ever since COVID hit. We will not be going back.

Vets are good. There are several and all seem competent. There is one in particular I like and I'm…read moreusually able to schedule appointments with her, but if I can't, I'm OK with one of the others treating my pets. However, the front desk staff is not great. They can be rude and argumentative. I had the same issue as the other reviewer with the required "6month" exam for refills which the vet corrected.There have been other issues but the latest was some wild assumptions and miscommunications on their end which delayed my pet getting an appointment. I recommend the veterinarians, but understand that the office staff are not helpful and may even hinder you getting your pet what they need.

I've been taking my dog here since I moved to Muskegon ~10 years ago and I don't have any…read morecomplaints. They've always been really kind to me and more importantly to my pup. The front desk staff are personable and the vets have always been thorough whenever I ask questions. I feel like my animals are in really good hands here and that's what matters most to me, everything else is just a plus. I highly recommend.

I had such a positive experience at Coit Animal Clinic with my Golden Retriever, Kobe. Kobe is…read morenervous around unfamiliar people and places, but the vet and the assistantant were incredibly patient and gentle with him. The vet also spoke with me honestly about Kobe's weight, but he did so with genuine kindness and no judgement. He took the time to explain everything, answer my questions, and give me a clear plan to help Kobe become healthier. I left feeling informed and supported. I would definitely recommend Coit Animal Clinic.

Great staff! My kittens were happy and had fun! Well maybe not the shots. Kelly took good care of…read morethem and the Vet did a very complete check. I didn't feel pressure to get more service than I needed. We will be going to Coit for all of their needs. George and Jane kitten say thanks.

Since our dog was born, he has been a patient there, but during his most recent visit for his…read moreyearly checkup we had a traumatic experience. My emotions were taken advantage of and almost scammed. They took him away to examine him and came saying he had a heart murmur. They wanted us to pay nearly $500 to sedate and examine him. At that point I was beyond tears hearing the possible state of my dog. As were figuring out the next steps words were exchanged between my mom and the vet which they refused us service and left my dog on the ground. As I'm leaving, I asked am I good to leave and the lady says yes so, I go to my car, and another comes out of the building very aggressive and pointing her figures at me saying I have a fee to pay but I was unaware because the other lady said I was good to go. Keep in mind I am in the car trying to collect myself and find alternative veterinarians during this moment. Also, we had concerns about his eye that were never addressed. During the same day we visited another vet, and he did not have a heart murmur and was perfectly healthy besides his eye needing eye drops. Overall, please be careful of scammers and get second opinions. We do not recommend this vet. We've NEVER had issues with them until this visit.

All my dealings with this vet clinic have been extraordinary. The support staff is pleasant and…read moreextremely helpful, and the doctors are gentle and patient. Recently, I needed a copy of my pet's vaccination record for a new groomer, and it was emailed to me within minutes of me requesting. Love them, highly recommend.

We have been taking our dog to Dunstan for almost 10 years. Dr. Dunstan & his staff are so kind and…read morecaring. We just put our dog down last week. They handled it with lots of grace. We will always use Dunstan for our pets. Highly recommend!

Conor & crew are people I can trust to take care of my animals. 2 dogs, 3 cats and fosters along…read morethe way. They were so great in helping me schedule my reactive dog, they promoted a positive environment for odie to leave there with a win-she did it. Conor went above and beyond when our first dog passed. Conor's staff is professional and kind, asking to approach, and working in an appt on the fly. Thank you Dunstan Animal Care Clinic, you offer peace of mind for all of our furry friends.