We recently joined the Harbor Freight membership to receive coupons and deals. The first time we tried to use a coupon (today), it scanned properly but wouldn't take off the 20% discount as shown on the coupon. The store associate was very accommodating, read the coupon information, and stated that it was a legitimate deal and should work. She called a woman from the back, whom she said could override the price. Although possible to do so, she refused to do the override because she couldn't read all of the small print. So BUYER BEWARE...the customer service by management in this location is terrible. Apparently she had the authority to apply the coupon but refused to do so.
We then went across the street and purchased a similar, but better quality tool chest from Lowes. At least the customer service at Lowes in Whiteville, NC is exemplary. Northern tool, you could have made a $350+ sale today, that you lost to Lowes. You also lost a permanent customer. read more