2 toilets in my condo crapped out at the same time…read more I stopped in and the service was a success! Great service and very efficient! I'll be back! Thanks

Great service and friendly help. Gave me terrific advice and products are very good quality. Highly…read morerecommend.

I use to hate Ace the place just annoyed me not this Ace all the Aces the older you get though the…read moremore you want ppl that know what the shit they are talking about and will help out . Now I can't speak for all the Aces just this one because we do have one in Michigan and they are a bunch of ding bats to be fair though The water in that area was poised back is 62 that a whole other story anyway these guys are good quick and friendly as all get up.. The old man out front on the weekends throw him a dollar for God sake he goes around finding pins with the American flag or Army or Marines and sits out there and sells them and donates the money to A charity. You could give him a penny and he will give you a pin so throw him a dollar i take the pin and every couple weeks bring them back and give them to him yes that makes me a good person . #Ace4TheW

They seem to have everything you might need. Always someone available to assist you with your…read morequestions.

** Service: There is…read morenone. I wanted to buy a jig saw, having printed a page from their website. When I couldn't find anything that matched their ad, I began looking for an associate for help. There was a young associate moving quickly to conduct sales at a register. I asked her where to find the saw, and she vaguely pointed, "Look on aisle 1" - I had just been there, no saws matched their website. Selection: Tiny. Minuscule variety. I was greatly disappointed. Value: For me, significant waste of time. Thought about it for a moment, and bought one from Amazon with free delivery tomorrow. That's a perfect option. No reason to understand how this retailer stays open Summary: Go elsewhere. Service here doesn't exist. Advertised products are AWOL, not on the shelves. The ad online by the way stated "available at Fort Myers store" Not recommended.

way too much cheap crap.... unreliable pwr equipment... they…read moreshould remove the bottom quality per item or model or type... time is money wasted if the equipment or item fails for the project it was intended for... then you have to go back and do a long line refund... so, a customer really has to think about a potential purchase and its service life while shopping. Consequently, a customer is debating whether or not that item of interest will do or last for the project it would be intended for... I suggest that the bottom quality items be eliminated and make room for other items not carried in the store due to the lack of space...

I see all of the bad reviews and I have only had good experiences. In fact, I avoid H.D. whenever I…read morecan. We have purchased and custom ordered a few thigs, and yes they make mistakes, but went out of their way to correct them. They delivered and adjusted custom ordered patio screen shades 3 times until they were right. No argument. I had a problem with a very large and heavy garage cabinet that was made incorrectly by the manufacturer and they picked it up and brought a new one which they in turn assembled for free. Cliff, one of the managers was very accommodating. They definitely have phone issued but H.D. is just as bad or worse

I bought kitchen cabinets from Lowes Kraft maid cabinet. My order was over $18,000…read moreI received order with 1 missing cabinet, I am being told 3 weeks for their mistake to put this cabinet in production. This will not allow us to have a kitchen for another 3 weeks along with the 2 weeks we have lost. This is costing us a fortune eating out along with the inconvenience no stove no water. I expect some resolution ASAP.

This is an update to my first review. After several emails and a little more time then I had to…read morespare I did receive a full refund and was not required to return the product that was shipped to me. The refund was the correct action for the company to take, but I would have ben happier to have received the product that I ordered. I place an on line order for 3 sheets of 3/8" x 2' x4' plywood. The package arrived quickly, but they shipped the wrong product. I received 10mm x 2'x4' sheets. They are actually .470" almost 1/2". The shipping label has my correct order on it, but each sheet is clearly marked 10mm. I have sent several emails asking how they will resolve the issue and always get the same answer "we're looking in to it". I did not order 10mm thick boards, I ordered 3/8" and now I'm stuck with product I do not need.

Local small hardware store. Their staff is very helpful. I like when I can patronize the local…read morelittle man.

I go to that store often. When I walk in I am usually met my a staff member. I tell them what I…read morewant or what i think I want. They take me to the isle where i find what i need If i am not sure what i need i tell them what i want to do, and they help me figure out how to do it. Great friendly staff.

Called to verify key cutting service for a vehicle…read more I get there after 25min drive and manager Betty, will not cut the key. I was willing to pay the cost for the service. Very rude and unhelpful! I do not recommend!!

Unlike the big box stores where eye contact means staff might have to acknowledge your existence,…read moreAce leads the way in what a retailer should be. Old school , friendly help, where customer service is the norm not the exception like the big box. Clean, organized and yes if you are just a home owner working on projects not a contractor , you definitely appreciate the service. And earn reward points for items purchased and get valuable coupons and discounts for items you'd buy anyway. I love it.

I went to this Ace store yesterday. Only needed a few items. Every person in this store is…read morepleasant, outgoing, knowledgeable and friendly. If this store has what I need, I have no reason to go to a big box store. The people here are phenomenal. Other businesses could learn a bundle by visiting this store and see how they operate. Thank you to the staff at this store. Also I received a discount for being a veteran.

After cutting through six "medium metal" blades in an effort to cut through a steel bolt, we…read morefinally decided it was time to get the right tool. Heading to Ace Hardware instead of a big box was pleasant and they absolutely have tons of stuff here. I can't think of anything that they DON'T carry here. We figured out what to buy, found an employee to open the case, and I'm now the owner of two reciprocal saw blades. We brought them back to the house, mounted the first one and within two minutes, bam, we're through the bolt. That's called using the right tool for the job! Friendly service, reasonable prices (everything's expensive these days!) and a tremendous selection. I have no doubt that I'll be back to Dg Ace Hardware the next time I run into a problem and need a new tool. [Review 20266 overall - 1768 in Florida - 1243 of 2023.]

I am very disappointed with the services! Only one employee was helpful. Young female! Sorry, I…read moredidn't catch her name. The other men employees judgmental and unhelpful. Waited by the lock cabinet for 10 minutes after we asked for help. I don't like to name drop, but I'm the great granddaughter of Arthur Losey. In the 80's and 90's he was well know by the owner! To top that off, the shameful treatment we received we chose ACE we only received because we didn't want to give the big box stores our business.

Come on it's Home Depot what the hell is not to like. I think most ppl that go to hardware stores…read moreor these big box stores think that the ppl that work at them are there to help you. There Not 80% of the ppl are over the age of 70 and retired at some point and now can't afford it so they get a second job and the last thing they care about is the 3/4 flex pipe your looking for. They are there because they have to be and know nothing about building or materials. You're doing yourself a disservice thinking they will help you.

Had an amazing experience with 2 exceptional employees. This store is on South Tamiami Trail, South…read moreFt Myers Store #276 First was Christina at the customer service desk. Was SO helpful with a return. No longer carried the battery I was returning, but went out of her way to help. I then went into store to see if I could find a replacement battery. Employee Serena asked if she could help. She also way went above & beyond to help me. Both Ladies could not have been better. Customer service like that is hard to find now, I really appreciated their caring efforts!

Yesterday about 9 AM I needed help with an Instacart order. I asked the young lady that was working…read morein the back register in the nursery garden area. She seemed like I was bothering her why she was doing her hair in the reflection of the soda display machine by the register I asked her where it was she pointed I said could you show me she seemed frustrating point and said "I said it was over there" I don't understand Customer Service anymore. Usually, when you ask for help, can you show me they walk you over with no problem this is why on a personal Level I stick to Lowe's. People are always friendly and smiles. Only reason I was shopping years because of Instacart.. I do believe that employee needs Customer Service training

This location is one of highest volume stores in the country...on a small piece of land. They do…read morethe best they can with what they have got. New checkout system seems to be working better than the old. Staff is very helpful at the checkout. Would be nice if it was neater but volume most likely drives the mess.