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Lufkin, TX

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Harbor Freight Tools

2.2 (5 reviews)
Closed • 8:00 am - 8:00 pm

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Lowe's Home Improvement

Lowe's Home Improvement

1.3(16 reviews)
1.2 mi

I purchased one too many items and instead of ne havto come back to…read morereturn it at another time. The young man in the garden center just loaded one of my items in my car and wrote on my receipt that I only needed one. I went to customer service and a lady by the name of Elaina checked out an elderly man and he didn't hear her say that she was returning the refund back to his credit card, he walked away then came back to ask her where was his money? She rudely replied to him in with a very snappy response... that's what I said I was returning it to your card. He replied he was wanting the cash. "Elania rudely replied" ain't nothing I can do about it now. She then answered the phone, someone was asking about a lumber order and if she could take it over the phone. Her exact were let me try transferring you again after arguing with them in front of customers. (Load enough for me to hear.) as she transfered the call she said and I quote "I'm not F*c*lng taking it!" I attached a picture of her name tag. If she is in any type of management position, a supervisor needs to have a discussion with her about what is appropriate language and what is not appropriate language to use in front of customers. I will be calling the local store to speak with a manager. I sincerely hope something will be done about her language. Completely unprofessional!! I am in the Lufkin store almost weekly and this was a first for me.

My friend, Dorothy Allen, age 80, and is a disabled, after 30 years, decided to replace the…read morecarpet in her bedroom. She went with her daughter to Lowe's in Lufkin, found the carpet that she liked, obtained a quote, and scheduled a time to have it done, which was last week. She worked diligently to move everything out of her large bedroom and closet. When the 2 men came to install it, she was told that they were going to charge her an additional $400, and would not do the job until she paid the additional amount. She had spent days working to get everything out of the room so that the carpet could be laid. Be careful about going to Lowe's and getting carpet or anything. Shame on Lowe's for taking advantage of her and not communicating with her prior to the scheduled work.

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Harbor Freight Tools - hardware - Updated October 2026

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