I UNDERSTAND that this store is geared for men who generally speaking, don't have a need most of the time, to use the bathroom and even if they did, they are USED to a men's bathroom elsewhere so I'm sure, like the employees' women's room, the crud in the bathroom on the makeshift slide lock and everywhere else only proves that NO ONE goes in and cleans it. The crud on the walls and elsewhere would indicate that the city health department had better wear gloves when they go in there or possibly to inspect it when I'm through with this review.
I'm a middle-aged woman who went to pick up her hubby's (first and last time) desired tool. No help from anyone around, though the cashier directed me to the aisle I needed.
With all the different types of tools, I stood there like a newborn wondering which one I needed. Then of ALL things, nature called.
It was NOT something I had planned on, but due to all the looking around, it just happened that I had to use (ohmygod) the women's room. Which I'm not keen on using ANY public washroom, but nature isn't fair at times.
I found the Women's bathroom and there was an OUT OF ORDER sign on it. Not good...I made sure I had vinyl gloves on and I approached the Men's room. That TOO was out of order. Say, what? I tried both doors, locked.
With no sales crew on floor (both were in the stockroom area not doing much of anything), I walked back to the front of the store diagonally from where the public restrooms were and the male cashier told me HE was the manager which I found out from the girl employees that he indeed was NOT the manager.
So, Jose LIED to me saying he was the Manager and furthermore instructed me to go to the grocery store that was a considerable distance from the store which I KNEW BEING AN ADULT I WOULD NOT MAKE IT IN TIME. BEING A HIKER AND HAD THERE BEEN NO CAMERAS AND SOME WOODS AVAILABLE TO MY USE, I DEFINITELY WOULD HAVE GONE THAT ROUTE. I can only surmise how filthy either the public Women's or Men's rest rooms were; thankfully, I didn't have to be shocked in addition to the mistreatment I incurrred.
Most importantly, he REFUSED in front of customers that I COULD NOT USE THE EMPLOYEES' BATHROOM. AND I TOLD HIM I COULD NOT MAKE IT TO THE grocery store to use their facilities AND WITH THAT I TURNED AROUND AND WENT AND FOUND THE EMPLOYEES' BATHROOM.
In this day and age, there is NO excuse to deny a customer of 12 years' the use of a facility that I've never needed to use in the past. If you have low lives that trash your bathroom, then you can do what gas stations do in such areas, you provide a key and monitor who uses the bathroom which keeps these incidents non-existent. YOU DO NOT, I REPEAT DO NOT DENY A CUSTOMER USE OF A FACILITY IN TIME OF EMERGENCY, BOTTOM LINE.
I've contacted Harbor Freight headquarters and gave them this same information along with the key points.
1) Jose is a LIAR.
2) Cheyenne was nice enough to give me the 800# but the cashier's name but not the REAL manager of the store.
3) Can't disclose the bathrooms which I surmise may be cleaner than the crud of dirt in the employees' bathroom--obviously the health department doesn't go in there to inspect if it's their requirement--and if it isn't, it should be.
I would say a men's truck stop bathroom was cleaner than the Women's Employee bathroom, but I feel very sorry for the women employees as I'm sure the crud on the walls, the door--even if they aren't the best of domestic cleaners HAS to be better. I'd be depressed if I worked there and had to use the employee bathroom which was devoid of paper towels but luckily had toilet paper. read more
