Elder Ace Hardware is the best store in Knoxville. It beats the big box stores and has friendly…read morecustomer service people throughout the store. Rarely do I have to hunt for someone to assist me if I can't find exactly what I'm looking for the first time. They have multiple people manning the registers so check out is always quick and convenient. I never get lost like in the big box stores that are hard to fond what you're looking to buy. They also have a gift shop that has great gift ideas for other members of the family. Stop in today to Elder's Ace Hardware in Rocky Hill and also in Bearden.

Much more than a hardware store. Large section of nice gift items. Very friendly and helpful staff.read more

Helpful to the 10th degree…read more Walked in with a list my husband sent me with and was guided and helped through the entire store. I also have the pleasure of being short, so the associate retrieved a shovel and clamps high up for me. Answered all my questions and set me up with my new favorite for life, garden hose. This has my business for life when I shop in the Knoxville area.

Elder's Ace Hardware in Bearden is just like an old hardware store. They don't have nearly as many…read moreold nuts and bolts as Parker Brother's used to have but they have that sense of service and knowledge to help you with your next 'Do it yourself' project. They have a good selection of grills and edgers for trimming around sidewalks and patios. They also have lots of lawn and garden supplies including fertilizer, seed, mulch and more.

Skip the big box stores and shop local. Elder's Ace had exactly what I needed - some bits and…read morepieces to do a quick repair inside the Sprinter van. It was easy to find the hardware and the tools sections, make my choice, and pay for it. Great service, fabulous selection. [Review 1197 of 2024 - 513 in Tennessee - 22220 overall]

Don't shop here unless you're an elderly white man or enjoy weaponized incompetence. Stopped in to…read morepick up an adjustable mounting putty- listed as in-store and available for pickup on their location's webpage- and looked around. No luck alone, so I asked an employee who vaguely gestured that they were probably somewhere in clearance and essentially said "good luck". Placed an online order at the same time to force some employee engagement, and still no luck. Request refund, and inform the man at the service desk that of the three employees I spoke to, not one of them offered an alternative- or even any particular amount of help. The store manager, it turned out to be, grunted in a way that meant "I don't care, get out". Other veterans, just go to Home Depot; they'll likely have what you're looking for anyway. Update: Home Depot did, in fact, have what I was looking for.

They have knowledge staff that can offer advice and have a large selection of products .read more

Big time Christmas Spirit!!! I love this store... the gift store is amazing and the garden center…read moreis fabulous at spring time and the holidays!! This year especially it is filled with beautiful plants.. wreaths.. Christmas cactuses of all colors and an array of holiday items that make it well worth your time to explore ... make sure you grab a cart on the way in. Men love the hardware store and my husband knows to shop the gift store for me at Christmas and birthday time! I have never left empty-handed Check it out!!!

Kareem is awesome! I was struggling to find some wall fasteners. He immediately offered help and…read morefound the right ones for me.

This review is about one employee, the clown Marty in Customer Service. He's one of the most…read moreunpleasant individuals I've ever experienced. He should be assigned to cleaning toilets and not in customer service. While waiting for a manager I saw this buffoon actually hang up on customers instead of answering the phone. So when you call this store and get disconnected this Bozo is the reason why. I returned a Toro mower. A female manager approved this return. Douche Marty got involved. He told me I had to remove the gas in the mower. He then tried to extort me to buy a gas can which I went and obtained. Upon returning he told me I could not pour the gas out, but I had to buy a pump,or he would not process my return. Off I go to get pump, which no one in the store can find. Upon returning to customer service I told Jack off Marty I wanted to speak to a manager. I hate doing the Karen thing but I felt this idiot was trying to make me buy unnecessary items. While waiting I saw clown boy hanging up on customers even when there was no customers at the counter. He was more busy playing with his greasy hair than helping customers. He even didn't have the decency to acknowledge a handicap co worker. While waiting for a manager, Ferrari helped me. He authored the return and actually completed the return. Thank you Ferrari and to the lady manager who originally helped me.

Been doing business with Witt for 20 years. They Always stand behind the material they sell. Good…read moreselection of products and convenient location. If you need a whole lumber package or just a 2x4 they are your store.

Beware of doing business with this company. Bad quality company , check your lumber before they…read moredrop it off. What that mean is they will give you mold and bad quality lumber to you first and whenever come to return they make profit on both side . I ordered some lumber from this company and when I return it they short me at least 10+ pieces and told me "that's what warehouse dispatch report to them . They will also tell you , we have to make sure these lumber are not mold and resalable. Store manager Dont care about you doing business with them or not. I will never do business with this poorly company again.

Can we please do better than this in the men's bathroom the store just looked so disorganized not…read moresure what has happened

Great store both in and out until you have to deal with checkout. 5:30 PM 4/8/26 walked in and…read morequickly realized there were like 20+ people in line waiting to check out. So I walked around the store for about 15 minutes... hoping to check out / buying 10 bags of mulch (pickup outside). Still a long line to checkout. I left.

Awesome place that has pretty much anything you need in the way of nuts and bolts. And the staff…read moreare knowledgeable.

Absolute gem of a place! Stopped in today with my aunt to get some hardware for the barn and we…read morehad to draw pictures of what we wanted but they found the right stuff! Huge inventory - so much bigger inside than it looks from the street. Tell them what you want and they'll find what you need!

They like to close registers BEFORE closing time!! Literally 30 min before closing and there were…read more7 people in line. YET... self checkout closed. 1 line open.

Visited the Kingston Pike location this afternoon and want to recognize an employee. Jenny looked…read moreup a item for my mower took me where it was on the sales floor. She also asked if I needed any other items I replied yes & took me to get a Home Depot bucket and glue traps. What a great employee you don't find many like her anymore that give true customer service. Thank you !!