My pre-lit Christmas tree died last year. The lights in the mid section went out and having to…read morestrand extra lights, was a pain. So I started shopping for a new tree. I hit all the big box stores and even checked the web and could not find one I liked at a price I wanted to pay. I was at a point, where I was giving up and deciding not to have a Christmas tree. To my surprise, I found the perfect tree at a mom and pop hardware store. I came to St Peters, to pick-up some lawn bags and left with lawn bags and a new Christmas tree at a sale price that was cheaper then any of the other places I shopped. Lesson learned, shop local for the best service and value.

i love the delivery team and the rental department. I spite of a pretty big lack of communication…read morethis year, I still recommend them wholeheartedly!

Ace = disappointment…read more I searched Thin wall brass tubing and Google returned Ace Hardware in Bethalto Illinois. It appeared that it showed that they had this tubing in assorted sized in individually wrapped pieces and said ready for pickup in store today. I jumped in the car and drove the 13 miles only to be greeted with a blank stare from the girl that I asked. She said "no, they don't have anything like that". I told her I looked it up on line and was told it was available. She said, I'm sorry, but we don't have it. Well, there goes an hour from my day that I'll never see again. Ace has a habit of overselling and promoting items that they do not have at stores, within a reasonable drive. i would like them to at least check their inventory against what they are advertising and at least, try and make it an accurate guess. Lowes is my store, forget Ace, they promise but fail on delivery.

So, went to Ace Hardware website and looked to see if they do automobile key cutting. The site said…read moreyes and that Bethalto could help me out. Called the store and told them I had bought a key fob online for $16. Told me that they can't use my fob and would only cut a key if I bought their $100 key fob. Went to the store and it's the same exact company that sold me a fob for $16. Nice 500% markup guys.

Great hardware store! wonderful staff! helpful if you have those tough questions!read more

I am an investor who shops everyday in Home Depot…read more Came in to do a return.... The process was very difficult... lady waiting on was trying but let me tell you about her associate....Cathy ...who by the way should be fired!!!! I asked the person waiting on me if she could call somebody to help us because the return was a huge struggle. Meantime Cathy starts shaking her head with discuss, I asked her why she was shaking her head at me? Quote she said Because I Can !!! I asked her name she refused, I went closer to read on her apron and let her know I was going to wright a bad review and she said go ahead.....because of her lack of professionalism and terrible manors she shared... when she had nothing to do with my return and lack Of help with her associates if she could have done a better job defusing or solving the problem.... What happened to customer service ??? If you don't like your job , you shouldn't be in customer contact. One bad apple will spoil the atmosphere... it becomes contaminated and contagious...

This Home Depot came to my rescue. I was in need of a certain size Tamper and they had it. Before…read morecoming here, I shopped a local Mom and Pop hardware store and another Big Box and neither of them had the size I needed/wanted. When I came here, they had a variety of sizes and brands for me to choose from. They made my life easier. The store is directly located across the street from their competitors, so when one doesn't have what you want, you can easily drive across the street and hopefully find what you need. I get lost in this store, so it takes me awhile to find what I am looking for, but I eventually find it. The friendly associates in orange vest, are always ready to assist. They ask me what I am looking for and I tell them, I always look lost. The store is clean and well organized for a Big Box. If you're an early riser, they open at 6AM.

Great place to buy tools especially specialty tool those tools you can't find at lowes or Home…read moreDepot The odd mechanic tools that your local parts store has to special order or does not have on the loan a tool program

From the owner: We are the premier tool superstore in Wood River, IL providing you with everything you need for the…read morejob. Our shelves have power tools, air tools, hand tools, automotive tools, and more lined throughout them. We carry over 200 brands in our 8,000-square-feet store, so there is never a shortage of quality options at a price that works for you. We pride ourselves on our wide selection that includes specialty tools that are hard to find anywhere else. If the tools that you purchased need repairs, we can send them out for repair at one of the service centers provided by the brand. From industry professionals to everyday handymen, we will always have something for you.

Being from Glen Carbon, I like to shop local when possible. However this time I needed to venture…read moreto RP Lumber for some specific parts for my cabinets. The customer service was impeccable! Not only did I get my parts, they gave my daughter a little Pink Panther toy, and 2 bags of oranges. Even though they are across town, I will visit them first.

RP driver delivered roofing and ran off the edge of my new asphalt driveway, causing significant…read moredamage. Then they put one of the stabilizer plates on the other edge of the driveway and smashed and cracked it too. this happened in April and they have been telling my roofer and me that RP would pay to have my driveway fixed. This is Sept. The cracks at a 100 times worse. The store manager just flat out lies to me telling me he is contacting someone higher that will handle the claim. Yesterday he went into the office to "call" this mystery person. I waited 40 minutes and he never came out. Today I called and was told by a nice man that the manager was sick but that he had called the vice president of RP and they were working on it and that he had already called me yesterday and explained it all. another lie. Phones have records and I didn't go senile over night.

Alton Winsupply offers very professional service and stocks MANY things you will not find in the…read morebox box stores. Another thing that you should not overlook is DELIVERY. Order something from a big box store and go pick it up. Order it from Winsupply and get it delivered - at no extra cost! Their prices are competitive too! So, don't overlook this business when purchasing plumbing fixtures, pipe, fittings, etc. And, when you purchase from Alton Winsupply, you are supporting a local business.

From the owner: Winsupply of Alton offers a wide range of high quality equipment and parts. We source the…read moreindustry's top products at competitive prices so you can get what you need when you need it, to get the job done right. For contractors who want a partner that understands their needs and shares the same "get it done right" attitude, Winsupply is the only wholesaler that offers the benefits of local accountability, along with the advantages of being a large, nationwide supplier. In short, we're "Pros Like You," committed to providing the best service delivery, including dependable expertise, breadth and depth of available products, and the accountability that comes from always dealing with the decision maker. We are proud to offer world-class products by the best brands in the industry. Our experts know your industry and can answer any of your questions. If you're looking for quality products and top-notch service or want to visit our showroom, give us a call at (618) 462-0031.