0/5 stars if I could, save yourself the trouble and don't book with them.
I recently bought a package from this company, however it was a fraud. We were told that we would be going in a group, however when we called before we left he told us that the group leader would not meet us at the SFo airport but at Jeddah airport. However, once we landed at the Jeddah airport we were greeted by a driver who informed us there was no group, nor a group leader who was knowledgeable about Umrah. Next, we were told that the driver would get us the Ehram, however the driver was not notified of that and was charging us extra. After 1-2 hours of waiting finally it was cleared up that yes he was supposed to take us, he was not informed of this either. Afterwards, when we got to the hotel, there was no reservation for us, again we had to contact this company to ask them to clear up the confusion. This process took another hour, finally it was cleared up but the reservation was only for 2 beds, even though we paid for 3 beds. When we told the hotel this, instead of giving us a room with 3 beds they added another mattress, that is not what we paid for. Again, this company was contacted because clearly they booked us for 2 adults not for 3 adults. We paid so much money yet we were not given what was promised. After we got our room, the next step was to find out where our luggage went. We contacted the person we bought the package from and his contact in Saudi Arabia but they did not put in any effort to find our luggage. We contacted the airline, we made a complaint, we called this company many times but they did not try at all. We had to do Umrah but we did not have any clothes to do it in, meaning more time and money was wasted to get clothes. We told Javed time and time again that this was our first time going, we did not know the language, the rules, and he promised us that he would help us 100% along the way. He didn't help at all, instead withheld information so we would pay more money using his services. When we bought the package we were told that we would get door to door service, meaning wherever we wanted to go the driver would take us at NO extra charge. But when we got there, we were told that any other places we wanted to go to, for example the Jeddah airport, we would have to pay. On top of that, the prices he was telling us were double, sometimes triple the amount the local drivers were asking for. Lastly, we did not know that there was a certain part to Umrah we had to do or else we would be fined, when we told him we wanted to do the Dahm, he told us his price which was WAY more than how much we got it done in. Time after time whenever we needed help we were faced with their overcharges and extremely rude behavior. We were relying on them to help us, but instead they caused us more problems and headaches. I was in a completely new environment with my children, we had no guide and assistance. Anytime we contacted them, they replied much later even though they were on whatsapp at the time. This was not fair, it is fraud, it caused us more problems than it was helpful.
Even if they gave us this package for free, we still wouldnt go with it. read more