Travel Agency: Boulevard Travel, Calgary, AB
Trip: November 2024
Travel Agent: Kim Nguyen
Very disappointing. We used Boulevard Travel for my sister's wedding and there was quite a few disappointing moments.
1. My nephew is in a wheelchair and we repeatedly reminded the travel agent that we would need preapproval to bring his wheelchair aboard and he would need handicap seating on the plane. The travel agent did not notify the airline and he was put in the last row of the plane and there was no record of the wheelchair request. My sister then had to pay out of pocket ($250) to move his seat to where she was originally promised he would be seated in the first place.
2. We booked everything through the travel agency (flights, hotel, transportation). Our flight home was cancelled and rescheduled, with the whole group ending up on separate flights on separate days. I understand that this happens sometimes and it was out of anyone's control. However, it was the travel agency's response that was disappointing. They had no idea the flight had been changed. We informed the travel agent through email. My mom (mother of the bride) called the travel agent a few times asking to speak with her and did not receive a call back. My 85 year old grandpa was moved to a Saturday departure instead of Thursday and my cousin was put on a different flight than her parents. Then around 5PM ET (3PM MT) the day before our flight we all received an email saying there was absolutely nothing they could do to help us, and we were on our own to figure out how to switch flights and find accommodations. We were later told by WestJet that the travel agent was the one who had to initiate the flight switches and connect us to some solutions - which she did not. It was handled very poorly.
Why would I book through a travel agency if they can't help me in a crisis and I have to deal with it myself anyway, on my vacation? I would not use Boulevard Travel again. The manager was also unhelpful and offered no solutions. The whole thing was disorganized. read more