Key issue:
-My child was bit so hard there was a puncture wound and blood drawn and nothing was done about it and then my son was the one kicked out
I'm sure this used to be a well run facility based on the reviews from 5 years ago, but sadly it seems the quality has declined. The first big issue is the apparent inability to keep teachers. In the last 7 months, my son has had 7 teachers for the same age group (2-3) and multiple floaters. 4 of those teachers quit because the conditions and lack of staff support were so bad they couldn't deal anymore (I was told this directly by the ex-teachers)
The second big issue (the biggest if you ask me) is the violence of the children that attend the center and the lack of discipline. My son has been bitten multiple times while he's attended there. Each time it occurred and I was made aware, I asked what steps would be taken to make sure it doesn't keep happening and I get told, with loads of attitude, that kids bite and it's an unfortunate thing that happens. In an effort to keep this already long review from turning into a novel, I will specify the most recent occurrence in where my son was bit on his back by another child so hard that it broke skin and bled and then MY son was the one who was told he was no longer welcome at this center (don't worry, we weren't planning to return anyway). I wasn't informed of the bite until I arrived at the school, and learned that an incident report hadn't been filled out yet. The teacher had plenty to say to me about how awful the situation was and how bad she felt and that the same child who bit has been violent recently with kicking and hitting and pinching (though of course management told me that I forced the teacher to say these things because I flustered her so bad when she was telling me how my son got bit. Makes sense right?) I go find the manager and express my frustration at the situation and ask that the owner/director and the other child's parent be contacted about it (because the other child had left and his parents weren't informed at the time of pickup). The manager told me to wait in the office and she would be in there in a minute to call. Multiple minutes go by and the manager never came into the office so I go to find the manager and find her yelling at the teacher for giving me information. I then ask if she was able to contact the owner/director and she said no they left for the day and then I asked if she was able to contact the parent and she said no, I can't force people to answer their phones. I requested a copy of the incident report and was told no, I was not able to have one. I admit, I was definitely upset with the situation. My reaction was completely appropriate considering my son had a puncture wound from another child's teeth. Which brings me to the fun part. I received a call from the director the next morning and was told she was calling me because of the scene I caused the night before. Apparently the manager told her I was screaming and yelling and causing a scene. Now if you've met me, you'll know I am extremely loud at all times unintentionally. I happen to be one of those annoying people that talks loudly and doesn't seem to understand volume control even in the serenest of situations. Having a loud voice does not equal yelling, except in the case when a manager is lying to make herself look better in a situation she escalated due to her extreme rudeness. The director also said the manager claimed I was demanding phone numbers for the owner/director and demanding that the parent be called back up to the school. Both claims I vehemently denied because they absolutely did not happen. (Which can be corroborated by the multiple employees who heard the whole conversation and one of whom came up to me after and said they would be just as upset if it happened to their child and nothing was done about it). Of course the director likely didnt believe me over her manager because I'm the person causing problems and I had already been informed previously by an ex-employee that management did not like me because I "caused issues" by advocating for my sons safety. I was then told my son wasn't welcomed back and we needed to part ways.
Of course after all of this occurred, I had multiple people come out of the woodwork with similar horror stories of the way they and their children were treated by this center and I only wish I had been thoroughly warned before trusting this place with my child.
If you've had a pleasant experience with this facility, I am thrilled that happened for you and I hope nothing happens otherwise. It's a horrible feeling to be belittled and made out to be a liar when you are just trying to do what is best for your child at a place where you pay them to care for your children. (If anyone is interested in references or screenshots to corroborate the above information, I am happy to provide upon request) read more
