Ok, for those that don't want to read a lengthy review and just want the yay or nay.... HIRE HAPPY ROOTS! You will not be disappointed! As a customer who just spent some serious cash having them install a major demo and hard scape project and not just maintaining my grass and plants, I'm more than pleased with my experience.
Ok, for anyone still reading, here's my experience...
Bought our house in late 2010 and have spent the last couple years bringing the required, but not-so-fun, projects up to date. You know.... foundation, roof, plumbing type fun stuff. The house was build in '37 (that's 1937 for you young-ins out there) and needed some love. Well, those projects were finally squared away this spring with a final foundation project and it was time to move on to the fun stuff. I think I would have gone for the bathroom first, but the spousal unit insisted on renovating part of our backyard. Prior to any upgrades, our backyard was essentially a dirt pit. There were some funky trees, a cracked old patio with steps coming out of the house that dropped off to nowhere (not safe for our little one... or me after several beers), and was generally in a poor state of dis-repair. We had a basic idea of what we wanted for the 1/3 or so that we were going to renovate (want to do more, but only so much cash to go around), and it was time to select a builder.
Now, if you've read this far, you're probably an avid Yelp user like myself. I've used Yelp to find our foundation guy, carpenter, plumber/HVAC company, drywall guy, and roofer. While its an exhausting process of reading reviews and screening the best in person, it has yet to fail me. So, in need of a landscape company capable of a large job like ours, I hit the reviews. In all, I contacted 4 companies to come listen to our ideas, give theirs, and issue a bid.
One company (not HRL) seemed honest, put together a very nice 3D rendering, and though the price was higher than I wanted and it involved altering materials and using some existing parts I wanted to demo, they seemed to be the answer. In fact, I'd had to wait 2 weeks or so for Ben to come to my house to check it out and give me a preliminary bid (if this happens to you, wait for Ben to come out... it'll be worth the wait!!!). Fortunately, this other company took their time coming up with an actual contract and I finally met with Ben. I explained what we wanted, and mentioned that I didn't think that our budget would allow for saltillo tile or for demo'ing the existing patio based on what the other company had told me. Ben's answer, instead of taking the easy road and agreeing with me (or insisting it would cost more) was "let me check it out and get back to you, it might be possible". At that point, I was interested to at least see what they came back with.
Without getting into too many specifics, and as a result writing a 100 page novel as a Yelp review, I'll say that the bid was considerably lower than the competition AND included demolition and rebuild of the existing patio AND allowed for tile instead of stamped concrete. It also included a new fence (the old one being rather weathered) along the side of the area to be renovated. As we proceeded forward in the design process, Ben allowed for all kinds of details and modifications to be customized to our specifications. For example, our death trap stairs from the house? They now curve around from the opening and fan away as you step down, making it safe no matter where you come down at. The gate from the front to the back yard? We pretty much told the crew what we wanted when it came time, and they built it from scratch, including my wife's desire for a deadbolt lock. Once work had begun, I noticed the crew was addressing details I hadn't thought of, and more amazingly, weren't part of our contract! There is an area where a gutter comes down from the house... they ran a drain under the patio to keep the water from rushing down the patio. There was a sprinkler control valve and hose connection where there was now going to be tile. The crew relocated it to the back of the house. There were areas along the bottom of the house that the paint had chipped away. The guys painted those. There are support columns from where the roof overhangs the patio where the paint was chipping away as well. On one of the last days, I look outside and see a worker painting those as well!
In all, the attention to detail was amazing. The crew started on time, was at the job all day, finished the project on time, and the workmanship was great. I will definitely hire them when its time for Phase 2! The project involved demo, building a sitting wall, pouring concrete (while supporting the roof), tile, fencing, a direct line gas fire pit, arbor, and a custom gate. Total area was 6-700 SQ FT. read more