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    Happy Paws Pet Sitting

    5.0 (1 review)

    Services - Happy Paws Pet Sitting

    Pet sitting

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    6 years ago

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    Creatures Pet Care - Kalamazoo

    Creatures Pet Care - Kalamazoo

    (5 reviews)

    Though the care has been good in the past, the communication fairly cordial, and the response time…read morefor booking fairly good, I can't recommend this service/company because of 1) high pricing for multiple pet households and 2) they have no contingencies for last-minute cancellations for what I would consider "true, legitimate exceptions." In our case, with a severe weather warning/storm on the way, if I've booked their care but now can't travel because of the severe/dangerous roads/weather headed in, the $120 for one day is gone (the price for two 1-hour visits where one person lets out four dogs into a fenced yard/plays with them). According to a message conversation with the head of the company (and the site), there are no emergency situations where they'd give a refund, including severe weather, accident, loss of power to the home, illness, death of a close friend or family member, and more. I nicely urged a reconsideration of the current policy with the owner and the creation of a more nuanced emergency cancellation policy but received a short response. (Update: in a later phone call, the owner said they occasionally make exceptions on a case-by-case basis, but severe weather/warnings not to drive on the roads are not accepted reasons for cancellation.) As a business owner myself, I can't be on board with their current policy. If you have multiple pets, beware of the high prices; if you must cancel (for what I would think to be "valid reasons"), you may not receive flexibility. I'd love to see perhaps a partial refund, at least, for "legitimate reasons" and a human-centered approach. I hope they reconsider the strict policy because I do believe "life happens," and balanced policies that benefit both the client and the owner are helpful to all.

    We started out having Tami help us with letting our dogs out and taking them for walks. However…read moreover the last year she has focused on reinforcing their training with commands such as sit / down, stay, and recall and the difference she has made in their behavior is beyond amazing. They are not only getting good exercise but also are the best behaved they have ever been. In addition to doing amazing work with the dogs (and they love her and look out the window for her in the morning), she is reliable, flexible, and goes above and beyond to help meet our needs and be there whenever we need her support. There is no one better to trust your dogs with - she is one of a kind and we don't know what we would do without her!

    Happy Paws Pet Sitting - pet_sitting - Updated May 2026

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