As another reviewer has said, this shop owner doesn't stand behind what they sell. Purchased a product from their website. Reviewed the return policy ahead of time, because you know, it's 2026 and customer service is paramount when ordering expensive things online. However the item delivered was not of the "custom" quality described on the website. As a matter of fact, the item pattern matched the images on the website to a T... so clearly not custom. Not only was it not custom, the design printout was of low quality and looked cheap. When an item is not custom and of low quality, it doesn't warrant a custom price tag. I engaged owner for a return within 10 days of delivery, which is outlined as their return policy, and they gave me a weak excuse "we are a small shop" as if to imply that I was rude to ask for a return and hurt a small business. After two email exchange, the owner stopped responding to my emails. Suffice to say, don't buy their beautiful looking lazy susans. They are overpriced, not custom, and are low quality. Not worth a $325 price tag. Avoid this shop and owner. They don't deserve your business. read more

My name is Angie and I have bought several beautiful items from The Happy Kangaroo, they have wonderful original decor, very good quality, things you won't find anywhere else. the staff are very helpful and sweet, highly recommend this store. read more

Be careful what you buy here. The owner stands behind nothing. I bought a mother of pearl round tray here two years ago and the handle broke because it's too fragile to support any weight. Bad design for a $260 tray. The owner was rude when I asked for a repair, replacement or store credit and then sent me to her supplier, NOMI K, whose only response was to tell me to glue it or buy another one. Avoid this store and avoid anything from NOMI K. read more

Happy Kangaroo - Broken mother of pearl tray from NOMI K, purchased at Happy Kangaroo in NYC. - Gift Shops Near Me - New York, New York

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Actually some of the rudest employees I've ever encountered at a store. I recently moved to UWS and have been trying to intentionally decorate my apartment. I was walking by and the window of the storefront caught my eye so I stopped in. As I was looking around I picked up a soft decorative box with a cool looking animal print that holds a deck of cards. While I was looking at this box I was reprimanded by an employee to "look with my eyes and not my hands." I'm sorry but if I'm going to buy a $300+ box of cards, I'm going to open it up to see what the inside looks like???? Oh my god. Someone else in the store under their breath muttered "tight ship around here" and we all left within 30 seconds. read more

Was looking for the perfect wedding gift and the HK had a great selection. The prices are spot on and the section of unique and beautiful objects were abundant. I was given great personal customer service and the salesperson gave me great options and ideas to choose from. Lovely store to just brows in and spend some time in. read more

Beautiful merchandise and great service! I had trouble finding an item, and the store's team went out of their way to locate it for me. I highly recommend a visit to this lovely local store. read more

Best gift store ever!!!! So many options for hostess presents. Love it here and the salespeople were lovely and helpful. read more

Delightful looking little store across the street from some great restaurants .But as I was waiting to meet a friend for brunch today I made the mistake of going into the store and gently lifted an item to look at the price and the salesgirl (or God forbid, maybe the owner ?) told me to ONLY browse with your eyes ! I then put the item down strolled to the back of the store where she admonished me again this time telling me the back of the store was closed off to customers. I don't think I've ever felt so unwelcome or been treated so rudely in a store before. Aside from her bad attitude, and rude tone this woman doesn't know a buyer when she sees one. I was hoping to make a purchase, so I turned to her and said, "I think I should probably just leave the store" and she said," GOOD"... read more

Love that we have a store like this in the neighborhood. I have found so many lovely one of a kind gifts. The staff are so helpful and always help you find something within your budget. They ask good questions about the recipient and help me select a gift they will love. The best part, because they know their inventory, I can be in and out in no time, which is important to me. read more

Had a really horrible experience with a very rude employee (the owner?) from the moment I walked in. Very unfortunate and surprising. I'll never go back. read more

Happy Kangaroo is a true gem on the UWS! The selection is incredible--each piece clearly chosen with care and intention by the owner, Rhonda. She has a fantastic eye for finding unique, character-filled items and knowing exactly how to bring them together in a way that adds warmth, depth, and personality to any space. My clients have loved exploring the shop and selecting pieces that elevate their homes and tell their stories. Highly recommend for anyone looking to add that special touch. read more

Who puts a sign on the door telling potential customers to only come in if they want to shop (or something snippy to that effect)? That basically tells you all you need to know about this overcrowded and overpriced mess of a store. I was not greeted and frankly left as quickly as I could. Don't even bother. read more

I love this store. I always find the perfect gift when I stop by. The staff is helpful finding something within my budget. Great shop on the UWS. read more

Happened upon this cute shop the other day. Nice unusual judaica and other items for the home. And friendly service!

Let me preface this with the objects in the store are beautiful, so it has nothing to do with their merchandise. This does however have to do with the lady behind the counter. I found something that was beautiful and I was going to buy, however it had a lid and I wanted to see the inside of the jar (to my surprise it was a candle). I went to set the lid back on the jar and I was scolded to "browse with my eyes". If I'm going to buy a $200 object, I'm going to look at it and smell the candle.... But alas, as much as I've tried, I have yet to master the trick of smelling with my eyes. Sighhhhhh... read more

I went to the store as their website is amazing! The owner was gracious and very hospitable! The merchandise is second to none and very well priced. I highly recommend this store. read more

Really unique clever merchandise. I purchased something from this shop several years ago when it first opened. Today was my 16 year old daughter's birthday and we strolled in as I wanted to get her a unique gift. We thought it had great stuff but I did notice the sign that said - only shoppers wanted here (implying that we shouldn't just come in to browse). Then I noticed how cluttered the floor was and how things were put on top of everything with little room to walk. Then I was told not to touch something and then told - that I should have seen the sign on the door saying no beverages (we were carrying Starbucks). Then I noticed all the do not touch signs. Then the shopkeeper lectured me on how people tend to grab things with one hand and then they break and oh the strollers that come in and ruin things (we are on the UWS! - it comes with the territory). I left and as I was leaving said - I didn't see the sign saying no drinks. The women pointed to a sign with small print - a wall of words that said "no drinks" was in the middle. Most shops IME offer for customers to leave their drinks on the counter so they could browse and to hold your bags. They usually say it quite friendly and it makes you feel welcome. This whole experience was very off putting. So much so that I came to write this review and noticed that I'm not alone. Skip this store and go to another one in the neighborhood. read more

Just went in to " browse" - nasty women who said " dont touch- u break it u pay I am 67 years old - she had the audacity to tell me the item would be $700 - like I cannot afford it- it was a real oprah moment !!! How dare she speak w such disdain and rudeness I dont believe this "business " will be there for much longer She may be "trust-fund" and not need to make money and wants everything for Herself but in todays society rudeness can not be rewarded DO NOT GO INTO THIS STORE!!! TERRIBLE!!!! read more

Really nice selection of gifts. I find the women there very helpful with suggestions.

I just went in with my partner, recently engaged *. Wow, I was not prepared for the utter rudeness of both staff. Extremely unwelcoming and followed us around micromanaged how we looked at the items. Even questioning how I replied when asked how we were. Starting "wow I've just never heard someone reply like that". Very disappointing experience. I can only hope that they can learn how to socialize in the future. Photo of the manager herself, whom thought it would be great to follow us out. read more

Happy Kangaroo - Management decided to follow us out, pictured above. - Gift Shops Near Me - New York, New York

The owner of this store is disgusting. I can't tell you how many times I've walked in only to be barked at by this woman "not to touch anything" and to "make sure my bag doesn't hit anything." She never asks if anyone needs help, only scolds potential customers. The store is ridiculously cluttered like a cheap bazaar and you are not allowed to touch anything even though this is an essential part of deciding whether to buy an item. This woman has rubbed so many people in this neighborhood the wrong way and should not be allowed to treat people this way. There is a lovely store a few blocks away called Runaway Poppy and the owner is delightful - this is where people should go for gifts. read more

Nice offerings but the store is so unwelcoming it's not worth it. There are signs everywhere telling customers not to touch any of the merchandise. Most of what they sell is not fragile so it's very off putting. The staff is also not friendly. When I was in the store, the saleswoman (owner?) remarked to a customer who had just walked in that she hadn't had a single customer in the store all morning. I was standing right there and had been browsing for several minutes right in front of her. A store selling high end merchandise that is not a big chain is very welcome in this neighborhood. But not this store. Do yourself a favor and make the trek to the east side. Current Home carries many of the same brands, is better laid out, they only ask you not to touch what's fragile and the staff is so nice and welcoming. read more

Terrible customer service. The employees who work there are lovely, but they have no leeway to help customers. Would not recommend.

The store has a lot of beautiful merchandise, but it's very cluttered and difficult to navigate without inadvertently touching something. And don't even think about coming in with a stroller! I was close to buying a few gifts, but I did not - I was so turned off by the women who work there- very rude and unprofessional read more

Placed an online order for a beautiful bowl. It's been more than one week and the item has not even been shipped. Tried to check on shipping and had to download an app to get a tracking update because they don't directly link. Reached out to inquire about item status and was not given a timely update. This is not acceptable in 2024. read more

I didn't end up getting anything here because I had a question about an item and was told to "hold" by the owner/manager who was doing paperwork, she held her finger up to shush me, so I "held" for a while more only to have her then help another customer that came in behind me. Gives off major "cranky librarian" vibes. read more

Owner is nuts. Asked to buy napkins and was told "that is hard." Questioned if I could buy "2," and was told I could buy "2 or 4." When I inquired again about buying "2" I was reprimanded because "apparently" I had already been told "4." Talk about an unnecessary argument. Anyway, at this point, owner's temper was SO inflamed that she berated me: "To get out of her store!" All this over some dumb napkins. Not the first time either. Never again. Insane experience. Boxes all over the floor. Feel sorry for this woman. She should have named it the "Hopping Mad Kangaroo." read more

Genuinely a bit baffled by the bad reviews Couple from London, UK - here for the weekend and wandered in to this shop by chance. It's a stunning store and every item is beautifully crafted. We wish we could have purchased items but hamstrung by luggage constraints! Staff in the shop exceptionally engaging and welcoming. Fantastic for modern Judaica and homeware. read more

I just walked out of this fabulous store and wanted EVERYTHING! Rolando was beyond helpful and super sweet. The store smells amazing and has such a happy vibe....buy local. Love this store. read more

Insanely rude service. Their store is tiny and practically impossible to move around in, items are cheaply made and overpriced. Worst of all, the employees made snide comments as we walked around and were very rude in the small amount of time we tried to maneuver around their store. Wish I could give negative stars, wouldn't recommend to anyone. read more

two thumbs down for customer service, very rude staff. everything in the store is fragile, yet the walkways are so cluttered you can barely navigate the store. read more

Beautiful items in this store! I wanted to buy everything but didn't have enough time as I was there with my baby. The store is small but packed with wonderful things. Will definitely be back! read more

What a wonderful store. I felt transported from the moment arrived. Beautiful objects & gifts. Wondering crew working there. Everyone was so helpful & kind read more

I went into this store to look at some baskets they had for sale, and asked the woman working if there were any others, explaining that I needed one to hold my dog's toys. She told me they didn't have any others and that their items were probably out of my price range (WTH?). I explained that although I needed it to store my dogs toys, I was the one who had to look at it, so I did indeed want a higher end "designy" item to match my home's modern decor. She recommended I buy something online. It was a bizarrely unpleasant and insulting interaction and I can't imagine ever coming into this place ever again. Instead I will continue spending way too much on cool housewares at other local stores. read more

Was just looking around admiring the store and was very rudely approached by an employee. I would not recommend this business unless you want to be yelled at! Never coming here again, it is over priced and the manager is a cruel person. read more

Hard to find gifts from all over the world.....like a chic treasure hunt. I wanted to buy everything. Very helpful and gracious salespeople. read more