my fiancé purchased a dress from this shop earlier in the year. Unfortunately this happened!!!!
upon choosing a dress I had doubt as certain areas didn't fit well and was advised that it would be perfect after the alterations had been done! With trust I used their seamstress which was recommended by the ladies in the shop. The alterations appointments were done in store on site, I had to pay per fitting appointment which took 3 times as the dress was never correct and 'had forgotton' to do bits that needed correcting. Today I picked up my dress (7days before my wedding now) to try it on and for it to not fit at all. The front area was gaping open to the point you could actually see areas you wouldn't want people to see. I was told the seamstress could not come back out and I would have to wait for her next available appointment (baring in mind my wedding is 7 days away) I reluctantly said no this is not acceptable as my dress should of been finished weeks ago. I was then offered for one of the sales girls to attempt to correct the seamstress mistakes to which I went away reluctantly and returned 2 hours later. Low and behold the dress was that tight I now couldn't breathe properly (a problem that wasn't there before) i asked to speak to a manager as at this point I was in distress and in floods of tears to be met by a man who was rude, showed no empathy and basically told me to go take it up with the seamstress. As I did not have time to be waiting to take things further with her I refused and asked for an exchange or a refund for the price I paid for the dress which would even then of resulted in me taking a loss for the alterations. I was refused anything at all and was told to leave the premises before he rang the police (my 10 year old daughter was present and became upset and worried so we left)
I would strongly advise anyone who is thinking of using this company not too. Appalling customer service and I'm left without a dress that fits correctly from this store. After speaking to the owner I was advised to try and sell my now damaged dress on to try get some money back at a different store. Disgraceful. read more