The cleaning I needed was for prep work for painting. I asked for a wall to be cleaned, the wall's baseboard, two doors on this same wall, and the two doors' frames. The man and woman arrived one hour late. They were supposed to arrive at 2:00 and when 2:00 came and went, I reached out to the person who arranged the cleaning. They apologized and said their previous job had taken longer than expected. The two cleaners arrived and the person who arranged the cleaning texted me to ask if I had an extra parking space. I was a little weirded out because if you're one hour late, it's kind of ballsy to ask your client if they can provide you with a place to park. Even if you're on time, it's an unusual request to make, but maybe that's just me and my own standard of professionalism. I still would've let them if I actually had an extra parking spot. When they walked up to my front door, I was warm to both of them. I said hi and asked them to please come in. They looked tired and I felt bad because I could imagine the traffic they dealt with on the way to my place. I gave them each a bottle of water. It was really hot that day and I just wanted them to be comfortable. The male cleaner had a pleasant attitude and was thorough. For whatever reason, the female cleaner had a very icy personality and exerted little effort to clean. I felt like someone had forced her to be there. When I ask for door frames to be cleaned, I obviously mean the entire door frame: outer, inner, middle, top to bottom. Common sense. The female cleaner barely swiped over the door frames. She didn't even address the top part where most of the dust accumulates. I don't understand this total lack of a work ethic. My project didn't have much space to cover, so you'd think that since she had more than enough time to be thorough, she would have been thorough, but she just couldn't be bothered. I had a bad feeling when she went inside the bathroom to clean the door frame and she wasn't even there for one minute. It was nearly impossible to communicate because neither of them spoke English. I asked if they wanted a ladder and when they didn't understand, I google imaged a picture of a ladder. I don't think any less of them because they don't speak English, but client satisfaction becomes more difficult when you can't communicate. I was told upon booking the appointment that they charge $80 an hour and that they have a two-hour minimum. I felt $160 was a fair price. After 40 minutes, they told me they were finished. I paid $160 for 40 minutes when what I wanted cleaned barely even got touched? Wow. Maybe it wouldn't have taken the entire two hours since my project was not extensive - but - had the job been done THOROUGHLY, they would have been there for at least an hour and a half. And professional cleaners would be as thorough as possible instead of ignoring many areas the client requested to be cleaned. Professional cleaners would also say: Since we're done 80 minutes early and you will be paying full price, is there anything else we can clean? What kind of a job do they do when they have two hours to clean MUCH, MUCH more? I asked them to also clean the front door and its door frame if they had time. Unfortunately, the female cleaner was also the one who "cleaned" this area. I noticed she'd failed to clean the top part of the door frame again but I didn't even try to ask her to address it because of her attitude. I instead asked the male to clean it and when he did, the rag he used became instantly dirty from the dust the female had left untouched. Then she had the nerve to tell him he'd missed a spot when it was initially her job to do it. It was a waste of time and money and I had to redo it after they left in order to properly prepare for the paint job. My white rags turned gray from all the spots that were missed. The top part of the bathroom's door frame was FULL of dust. No idea whose standard of clean this company's work would satisfy. They can't claim I wasn't clear about what I wanted to get cleaned. See the attached screenshot of the text I sent them when making the appointment. When I told the person who'd set it up that they left after 40 minutes, she said she'd told me they required a two-hour minimum, so I'd still need to pay the full $160. Ok, great, but then they should stay at least an hour and a half and cover ALL the areas I originally asked to be covered. Also, if this company was ethical, they would've given me some sort of a discount for their workers arriving one hour late and then leaving 80 minutes early. Most people would be furious at such a late arrival but I was understanding and only asked them to keep me posted about arrival time. If you want repeat business, you're doing all the wrong things. read more