Here for Spring Break with my parents in 2001. While they term themselves apartments, the booking…read moreprocess and guest experience is about as close to a hotel as one will get. The aspect of apartment is in the size of the accommodations. From what I remember from way back when, our room was comfy, and we were able to move around without bumping into one another, as is the problem with some European hotels that don't cost a king's ransom. Speed up almost 15 years later and 130 has had a beautiful face lift. Furnishings all around are new and the place feels fresh, but still holds onto its British flair. Came here to celebrate a friends 30th and we wanted something relaxing, close to as much as everything as possible and in a safe location - which 130 is! It's still pricey, but for London, we received a lot for a good price. It was nice being back to a place I enjoyed as a kid, only to find it better!

Lovely place, highly recommend! (Such attention to detail, excellent customer service, awesome…read morelocation, clean&crisp feel, a serene energy, just a great spot). Suits this Queen well. Bravo!!

Our stay at Son Fuster was fabulous thanks to the thoughtful and meticulous planning by Gioia with…read moreThe Luxury Travel Book. Beyond recommending and booking all of our activities, she remained in close contact with the villa manager during our stay to make sure we were well taken care of. The villa was stunning; and all of the staff went above and beyond to make sure we were well taken care of. Best vacation ever!

My wife and I booked a property with the Luxury Travel Book back in 2021 for our honeymoon, in…read morePositano on the Amalfi Coast. Because of Covid, we made sure there was a clause in our contract that allowed us to cancel our booking if we felt that any restrictions associated with Covid would prevent us from being able to enjoy our travel. We made it very clear in the days leading up to when we had to make a decision where we stood on this. On July 20, 2021 we notified the Luxury Travel Book that we wanted to cancel our trip, which was scheduled for the 2nd half of September, so well within the 14 day cancellation window. At that time, there were numerous covid restrictions in place, including the requirement to wear a mask in all public places, including outdoors, as well as mandatory covid testing to enter and exit the country. The clause in the contract specific to this stated precisely: 7.4 COVID cancellation policy - if there are travel restrictions related to Covid-19 implemented, the cancellation will be possible up to 14 days before arrival with the funds refunded to you. We interpreted this to mean any covid related travel restrictions and felt confident in our interpretation. But when we asked for cancellation, the Luxury Travel Book informed us that it was explicit that it could only be invoked if the restriction was such that we could not travel at all, meaning a complete travel ban. We were quite incredulous to this interpretation and pushed back. If it was that explicit, we felt that it should have stated as such. Just that the contract said "travel restrictions", to us, clearly implies that there are multiple possible restrictions that could be invoked here. We had no desire/intention of spending our honeymoon wearing a mask in all public places, including outdoors, in the heat of the Summertime, and risking the possibility of a positive covid test that could result in having to quarantine. Despite all of our arguments, the Luxury Travel Book refused to provide a refund, which was about 2,100 euros or roughly $2,500 in US dollars based upon the exchange rate at the time. They did eventually agree to extend us a credit for the deposit to be used for future travel and then provided an extension on that credit through the end of 2024, upon which time it will expire. We repeatedly tried to find a way to use the credit over the past couple of years, but every time we tried, we were told that the various options we were interested in would cost significantly more than the credit and the only way it could be used was for us to provide additional money, which felt like just throwing good money after bad. Their responses were always courteous and without delay, but in the end, it all just felt very performative, if, in the end, the only way to use the credit required additional cash outlay. We ended up taking a trip to Positano for our delayed honeymoon in 2022 and tried then to use the credit, but again, all of the options required a significant additional expense. We found a wonderful luxury AirBnb in Positano at a fraction of the price that the Luxury Travel Book offered, with all the protections we needed to ensure this wouldn't happen to us again. Then, again, in 2023, we took another trip to Italy and wanted to rent a large villa in Tuscany for us and our kids. This time we found a luxury 5 bedroom 5 bath villa in the Tuscan countryside on VRBO with a swimming pool and everything we could possibly need for less than half the cost of anything comparable available on the luxury travel book. So again, had we used the credit from the luxury travel book, we'd still have spent more additional funds then the total amount we spent on the VRBO villa with all the protections we needed to avoid any further problems with the booking. And now, with the credit about to expire, we'd accepted that we probably couldn't use it, but tried to see if one of our kids could use a $2,000+ credit for a few nights in a 1 bedroom apartment in New York and again, we were told that the cheapest option would be over $3,000 to make this happen. In the end, we learned our lesson. We will never book a luxury property on any site other than AirBnb or VRBO. Both of those companies stand behind their reputations and their protections for their customers and they also have far wider selections and far better prices too. Oh well, you live and learn. I just hope this keeps someone else from making the same mistake that we make.

We had a wonderful stay here while in London! They held our bags until checking in. There is a…read morewasher/dryer in the room and refrigerator and stovetop. It was quiet. The bed was comfortable.There's no air conditioning but it was cool with the fan and windows open. We were here in spring!

First, let me say the positives. It's in a great part of town, the price was right, the lobby is…read morefantastic and beautiful, the room is very modern and well kept. So why the two stars? Because I'm finding this all over the place, and it's deceptive advertising. This place knows that their Wi-Fi is terrible, that a huge percentage of the people who check in here, and who even pay for Wi-Fi, aren't going to end up getting it. They so much admitted that to us when we told them the Wi-Fi didn't work. Yeah, they said, people do complain. Their solution was to tell us that if we needed something important to do, just go to the lobby, the Wi-Fi is fine there. Deceptive advertising, and a completely unacceptable explanation, and not even an attempt to remediate by giving us even a partial refund. Crap happens, but this smacks of deceptive advertising, so despite all the good, I wonder what else they're telling people that isn't true. Stay away from this place until they change how they do things.

Spent a good week here in a 2 BR unit. Apartment was a fine size for our family of five, though…read moreputting 3 kids in the second BR was definitely tight (cot occupied what little floor space there was). I think it's primarily a corporate housing type place meant for slightly longer stays, but it worked fine as a vacation rental too. Certainly more space than a hotel room or even two, and nice to have your own kitchen. Daily maid service included; a big bonus in vacation rentals. Also an onsite manager, Gregory, who was very friendly and helped with the "little things" like an extra power adaptor and booking car service. Biggest highlight was the Little Venice neighborhood & street, which felt very safe and high end, but which just a block from some restaurants and 2 blocks from the Tube. Europe House is also connected to the private Crescent Gardens, a gorgeous oversized yard with room for your kids to play ball or run around.

I have stayed in this aparthotel about 5 times already. We have found number of other hotels around…read moreLondon but nothing beats the two location of Presidential Apartments London. Presidential Marylebone Apartments are in the heart of London and we stay here whenever we need a shopping fix at Oxford Street, Regent Street, and Covent Garden. Nightout and theatre night plans are always so successful staying here as it is so close to Soho, Central London, and the River Thames. The apartments are beautiful and spacious, no matter which one you choose, studio or one-bedroom. All the facilities are on your disposal - full kitchen with oven, hob, microwave, dishwasher, washer/dryer, etc., fast inetrnet, TV with Sky and freeview. Also there are DVD players and DVD to borrow if you are tired of roaming in London and want a nice night-in with friends. The staff is great and knows how to treat their returning guests and go beyond rules and comfort to give them the best possible stay. It is a perfect location and place to stay in London! I do not think twice before recommending this to anyone!

I used onefinestay to rent a beautiful apartment in Rome for our 30th wedding anniversary trip. It…read morewas my first rental abroad as well as the first time I used this fabulous group. We could not have asked for a better team to help us from the airport transfers to the restaurant recommendations as well as location. Our trip was everything I wanted it to be and so very special! As a matter of fact, our flight back to the states was canceled due to a maintenance problem. I was able to extend our stay one night and redo our airport transfers immediately so that my husband and I could enjoy another amazing day in the eternal city. Highly recommend this group! I've already had several friends inquire about our trip once they saw the gorgeous apartment pictures online.

Our party of three stayed in a 2 bedroom flat in London that was GORGEOUS. The listing said it was…read moredecorated by an interior designer, and the style was so fun to live in for our stay. It was homey - with little knicknacks and photos and art, cozy, and so breezy during a heat wave in London. The two small issues we had were responded to immediately and one tiny miscommunication got us a hand written apology by one of the concierge's. SO unnecessary!! But it made us feel even more cared for as guests. I have never felt so much like a pampered guest in a home rental experience - and I utilize AirBNB and VRBO multiple times a year. We left the trip all agreeing we'd definitely use Onefinestay again!

Worst VRBO in 15 years. Property is serious disrepair. Filthy with terrible mattress. Curious as…read moreto how they are maintaining and "Exceptional" review level with VRBO - 9.8- when it's clear to me that these issues are not one offs. Review from Jodi below has to be the same property on Child Street in Earl's court.

We recently stayed at one of the Ivy Letting properties in London. The key was several blocks away…read moreand we had a lot of luggage. This was not convenient. The beds were the cheapest beds I have ever had anywhere....and I travel a lot for both business and personal. I could feel and trace the springs with my finger. The sheets were cheap too and made all of us sweaty and we couldn't adjust the temperature. I had to sleep on the couch every night to get any sleep so I could get any sleep. There is no personal touches such as local recommendations. Also, read the fine print before signing. They would not allow us to cancel 1 week after booking without charging 50% and this was 5 months in advance of the stay. They are a strict and impersonal company. We will not be using this company ever again.

Great affordable apartment near the center of London. It was a good London vacation rental with…read moreaccess to local transport and the fabulous new Westfield Shopping Centre. Near High Street Kensington. You can book online. Really good if your planning an affordable holiday in London on a budget.