(I Had winter tires installed at Hansons after having them shipped there from blackcircles.ca) I am Absolutely appalled and embarrassed by the complete and utter lack of respect / care / skill / honesty , and integrity of the service I received !! *Please note - I have spoken to the owner to try and rectify this situation, and he refuses to take any accountability whatsoever . The next time I drove following my appointment , I noticed I had 4 missing wheel bolt caps covers . I then examined each of my wheels ,and the bolt caps remaining were all damaged and cracked around the edges . Next thing I noticed was the centre caps for 2 of my wheels had also been broken. Both of them were barely on and sticking out ,and when I removed them saw that the clips that secure them to the wheel had been broken and the insides were warped . He claimed I'm a liar ,and said he is not responsible for anything broken or missing that he worked on . I can guarantee all parts prior to my service were there and not damaged . I will add that one of the tires came In with a spare ,and when surrendering over the keys and wheel lock ,the 4 wheel bolt caps belonging to that tires wheels were placed into his hands . I asked for him to replace the missing and broken parts for me , and he flat out refused . I then rightfully let him know I will be leaving a review that will accurately reflect my experience , and that I should also communicate on Facebook letting people know if they plan on going there ,to take photos of their vehicle before in case they end up in a situation like myself . Henry , I recommend you read the customer service mantra on your website and make some adjustments because you do not practice what you preach . There is no need to reply to my review unless you would like me to send you the invoice for the replacement parts. I think I've said everything that needs be be addressed . Thanks read more

Hanson's Auto Repair - Auto Repair Near Me - Kamloops, British Columbia

I really wanted to like these guys for some reason. I'm a big fan of smaller business. Simple tire rotation on my truck and had them check some other things. Lost a hubcap the day after on a road trip and they're unwilling to make it right. Upon checking the rest, there was one other hubcap that wasn't totally snug. Also checked the tire pressures which should be 80 rear, 65 front and after swapping the tires they didn't bother to check the inflation. Not good at all. read more

Only mechanic to return my vehicle in worse shape than when I took it in. They know they broke something. They lied. They would not honor their work. They are unprofessional! They are more than happy to take your money and give you lousy work in exchange. read more

Went here to check reason for engine light on. After a 5 minute computer diagnostic, the bill was $106 including shop supplies?? Also quoted $176 additional to fix problem. Purchased and installed part myself..$30, just had to wash my hands so no shop supplies. You be the judge. read more

Came in because my car wasn't getting any power. They pulled a code for the camshaft position sensor and went ahead and replaced it... with veryy expensive aftermarket parts. It failed almost immediately and on the highway, leaving me in an extremely dangerous situation. After that my car was running even worse than before, less power and now stalling and shutting off. It's pretty common knowledge that cars don't like aftermarket electrical parts. Anyways, I called to let them know the repair had failed and they said I could come bring it back to them, but offered no apology or discount to fix their mistake. I took it someplace else. $300 I may as well have lit on fire. read more

PLEASE avoid this mechanic! Save yourself the heartache I had to go through. Go too www.bbb.org to see a fully published dispute that I have had to have with Henry and to see how he chose to deal with my concerns with the Better Business Bearau. Put Hanson's Auto repair kamloops into the search. DO NOT EXPCT HIM TO BE FAIR or to care about your concerns. read more

Beware of this place. My vehicle would not start.Had it towed to Hansons where I had bought a battery less then a year ago. He checked the battery and found out it was faulty and replaced the battery on warranty. Then I go to pick it up and he has charged me 37.00 for diagnostics. He also charged 40.00 for reversing front and rear tires. Sum total 97.00 for replacing battery on warranty,and reversing tires!!!! Stay Away read more