You cannot reach CVS when you have a problem -- and the acid test of any good service is problem…read moresolving. CVS does not solve problems. They create them. I have to change the location where I pick up prescriptions. When you call to ask them to do this, you cannot under any conditions speak to a live person. So they direct you to accept a text to do this. Fine ..,,,EXCEPT the text link is broken. It tells you it is not working and to try the text response later. It is now many hours later and it is still broken. I tried using the app to change the location, inserting the zip code that this CVS location cites as its zip code in the Google knowlege panel when you pull it up on Google. The app responds by telling you that there is no CVS location there. (I have been there, so yes, there is a CVS there and yes, this is the correct zip code. CVS has a poorly designed and tested app.) CVS just stinks.

The absolute worst CVS I have ever been to. The pharmacy is a joke. I waited in line for over 30…read moreminutes and had THREE people ahead of me. No one knows what they are doing..they make people wait for no reason...my advice, get your prescriptions elsewhere.

Not bad but smaller than your average Rite Aid. It feels cramped in there and the building is…read moreshowing its age. Service is about average for a Rite Aid.

This store is smaller than most of your average Rite Aids. The building inside and out does show…read moresigns of age. Inside the store the aisles are close together, and do get cramped if there is more than 2 person in the aisle. The store is clean, and well stocked. The employees are friendly and provide great service. Overall not a bad location.

This Rite Aid is in a weird location. If you're on Woodbury Ave., it's hard to get to. If you're…read morecoming down Maplewood, you're likely to miss it. But once you know where it is, you can get there from downtown without going on Woodbury, Islington, or any of the overcrowded roads. It's not the biggest store, but they'll probably have what you're looking for.

The employees were pleasant and the Ass't Manager went out of her way to help me find some items…read more.. even calling around to other Rite Aid's to see if they had what they were out of stock on. The cashier was pleasant even when most of my +UP Rewards wouldn't scan. She rang them all in by hand and even double-checked the receipt to make sure that she had entered them all.

This is a bummer. I always got my vaccinations here. Their techs were professional and kind. There…read morewas a separate room where you'd get your shot. And you didn't have to take your life in your hands getting in and out of the parking lot.

My family has used this pharmacy/store since its inception…read more The pharmacy folks were like family to my Mom as she aged; very comforting for us. I'm following suit. Wicked competent, compassionate and friendly staff.

I was so surprised by the 1.5 star rating I just made a yelp to leave a review. The Rochester…read moreWalgreens is great, even when I dont show up to get my scripts they call and let me know I have until X day to pick up before its returned to stock. Even then it just means I'd need to call ahead of time to get them filled. A place like Walgreens in rochester handles literally thousands of prescriptions a week if not more all these people "I had to wait 20 minutes boo-hoo 1 star" "they were a bit short with me and didn't smile 1 star" are annoying. I have worked many a manufacturing/shipping jobs so imagine every order you pick and prepare is now dependant on if people show up and if doctors are auto sending scripts you don't want​ or not sending what you do need i imagine its hell on earth on the other side of that counter I once saw them dealing with understaffing and like half the people in a 10-15 minute line were loudly complaining or getting aggressive could you imagine being the one dealing with that? They've been great for me. Sometimes you have to wait a few minutes and sometimes your doc or hospital or insurance or whatever mess things up for you. It's American Healthcare and its a S show, and the pharmacists are doing their best despite it all. Take a breath, consider having empathy for the human beings who are providing a service to you, it's gonna be ok. If you hate waiting so much get your boring meds delivered, though obviousoy be wary that your meds will be left at your door not in your mailbox if you aren't there to accept delivery. If you have issues with the broader health system well congratulations and welcome to the resistance but you're directing your frustrations and ire in the wrong place.

A pharmacy is a pharmacy, and all will have problems, but this was very frustrating. I had my…read moredoctor send my script to this pharmacy because it's listed as 24/7 and I work nights, so it's hard for my to get to a pharmacy during normal business hours - I call to check on my prescription and am left on hold for over an hour and a half. No one ever picked up as once the clock hit 1:30am, the system hung up on me for the pharmacy's scheduled meal break. When I called the store itself to see if the pharmacist was in, I was informed that they would not be 24/7 all week - but the answering machine and the store's website don't mention this at all, and still act as though the pharmacy is available. An hour and a half on hold, and not once did the machine mention that no one was there. Just update the machine if it's going to be a week long thing, I've seen other Walgreens locations do it before, this was beyond frustrating.

Manager unprofessional with poor customer service and attitude. Never going there again.read more

First hold was for 33 min. and 34 sec. then a hangup. Second call was a transfer from the front…read morewith a hangup after 5min. and 12 sec. Next call was answered but left open, phone on counter? That lasted 5min. and 32 sec. then they hung up. Never spoke with anyone. Actually went there earlier that morning but they denied knowing anything about my meds. Only show in town and they know it.

A pharmacy that has a great selection of products. They even sell beer and wine by the can.read more

Beware of the very rude lady working the counter. We take our kids in there throughout the summer…read moreto pick treats (toys) and she scolds them for touching the toys. Today I witnessed a nice woman, who was buying something, ask if they had a bathroom or where public bathrooms were and the lady was SO rude, told her to go outside, read the signs. This customer was so taken aback and told her off for having no customer service skills. It was awesome. And I literally told her not to take it personally, the woman is just downright mean! But I do not enjoy going in there for the sheer fact of her being so mean. In their defense, I do find many of the small store owners in KPT are rude in general

This CVS is one of my old stomping grounds as I worked as a pharmacy technician back in my twenties…read moreso I'm 100% a CVS customer!! I came in here the other day to get my 2nd shingles vaccine as I got my 1st one @ a CVS back in Las Vegas & knew that they would have a record of this because I wasn't sure of the exact date of when I did get my 1st shingles shot. The lady @ the pharmacy counter was very nice & was able to pull me up by my name & DOB. I had to update my insurance info as my plan changed the first of the new year. It was very busy when I stopped in here on a Thursday afternoon around 4pm. I didn't schedule an appointment for my vaccine as I was having trouble connecting to the CVS app. I tell ya the Verizon cell phone service in this area isn't the best. I was able to get my vaccine as a walk in even though it was busy. Jaime the pharmacist was the one who gave me my shingles shot. He was very friendly & nice to chat with. He gave me my shot without any issues (yes, the shingles vaccine does hurt! As I tell patient's "its not the needle that hurts its the medicine) & I had told him how I use to work here in my 20's. The pharmacy has grown as I counted probable about 5-6 people behind the counter. The store has even grown too. I have found that it has gotten more crowded with aisles/products, as if they put more in this store. There isn't much room to move down an aisle if there is someone else in it too. I did get my coupons from their coupon machine & did some shopping based on what coupons I had. I do find CVS to be more expensive than Walmart but with the coupons it helped by lowering the prices of some of the items that I wanted to buy. I did go to the self checkout (which I hate) & did have some problems with scanning my items but one of the employees came over right away & helped me fix the issues. I do find that it can be a pain in getting out of if you park on the smaller parking lot side so I went home the back way then trying to fit to get back out on islington street.

Terrible experience at this store! I'm a loyal CVS customer . I recently moved to the Portsmouth…read morearea and this is the only CVS available. The store is old, unorganized, in lines to the pharmacy almost out the door. Also, the management is not at all customer service oriented. I had one of the rudest experiences with a manager named Victor in all my years. What a nasty young man. He has no concept of treating a human being, much less a customer, with care. Avoid this place!

I went in to deposit my money for chime and was met with this rude lady named fay at the front. She…read moreacted annoyed the whole time and was very short in demeanor. She seemed like she would rather be doing anything else but help me. I know people have bad days, but as someone who has worked customer service and hospitality, that is not the way you treat the customers that walk in the business you work. I was polite the whole time, but at the end of the day you don't know what someone is going through. Always treat people with respect and kindness especially if you work a customer facing job like Fay does. Do better, be better.

Avoid this location at all costs. All 3 of the female workers were swearing and talking about…read morewoman's Tits the whole time I sat there waiting for my flu shot. Literally took 15 minutes of me sitting there just waiting for them to stop talking. So unprofessional. And then she gave me the shot too high. Wasn't even in the right spot on my arm.

Hard working, and excellent staff! Smooth operation, keep up the great work in 2026!read more

Best customer service!!! The pharmist Kevin was awesome! Stop at the drive thru to pick up 3…read moreprescriptions and I knew they were going to total about $135.00. He asked me did I know how much it was going to be, and I said unfortunately yes, too much. He says that's ridiculous!! Then says wait a minute and I am going to fix it. Needless to say only came to $62.00 SO MUCH KEVIN!!!Best customer service!!! The pharmist Kevin was awesome! Stop at the drive thru to pick up 3 prescriptions and I knew they were going to total about $135.00. He asked me did I know how much it was going to be, and I said unfortunately yes, too much. He says that's ridiculous!! Then says wait a minute and I am going to fix it. Needless to say only came to $62.00 THANKS SO MUCH KEVIN!!!