I purchased a set of gas logs at Hanlon's Fireplace. When I had problems with installation I called for advice. I spoke with Mr. Hanlon himself. He told me that his daughter told him she had sold an 18 inch set earlier that day. As I tried to explain my problem he kept talking over me to the point that I finally had to ask him for permission for me to talk. This is where his attitude went from bad to worse. I mistakenly called a "collar" a "nipple", my bad, and he jumped at this opportunity to belittle and make sure that I knew how many of these he had installed and just how much he knew. He then started making excuses about how difficult installation can be and that they offer an installation service. He also rudely mentioned that it was common knowledge that I would need pipe dope. When I made my purchase there was no mention of needing anything else and no mention of an installation service. I am so happy for Mr. Hanlon that he knows his business and has installed many of these, I would hope so, since this is what he does. I now understand why there are several "poor" reviews about this place. Customer respect and service is not something that these people understand. I did eventually solve my problem by visiting the good people at the local big box store. I couldn't help but notice how easily Hanlon was to make the sale, but once I was out the door, I became a nuisance and a bother to them. As consumers we have a choice as to where we can buy our products. It is the customer service and support that drives us back. You will be wise to avoid visiting this place and save yourself the humiliation. read more