Sarah at the Speedway office was so helpful in creating a custom solution for my unusual…read morecombination of foot problems. She understood the different problems and created new inserts that are working well. It was a pleasure meeting her and when it's time to get new orthotics, I will go back to her. The staff was also friendly and helpful with scheduling.

Traver Riggs and his staff were very accommodating and knowledgable. I highly recommend this…read moreoffice! Thank you! :)

3 weeks ago I went to be fitted for a custom knee brace. I was told it would take about 3 weeks to…read moreget it. Today I called to find out the status of the brace. The woman I spoke to told me I had a 20% co-pay of nearly $500 and they hadn't received medical records from the doctors office. My insurance does not have a co-pay for DME and my doctor's office had already sent the request to them for the brace. I called my insurance and they called Pongratz and got the co=pay straighten out. However, things were still on hold because of the records. I called on that and they never received a request for the record. The records are being faxed. If I hadn't already been fitted for the brace I'd go to someone else. As it stands I don't know when I'll get my brace. Unless something is done to correct the situation quickly my review will stand. This is also the Tucson office.

Maybe I'm expecting too much. The insurance paid $1000+ for…read morethe visit, fitting, shoes and insert with prostetic toe. The shoes are $100 Dr Comfort shoes. The fitting is old fashioned "box" fit; rather than the newer scanning of the feet. Meh; but, seems the fit SHOULD fit. My uinsurance paid over $1000, and while I am grateful, I think for $1000+ the shoes should fit much better, the prostetic insert should fit; instead of being told, but heel inserts. Am I wrong here? This is for the Tucson location, on Grant.

I was referred to Tony Martin Limb and Brases by the VA Amputee Clinic here in Tucson…read more My first prosthetic leg was given by Hanger and had given me a lot of trouble, that's why the VA referred me to Tony Martin. I'm extremely happy with the service provided by Tony! He is outstanding! Extremely professional, he knows precisely how to fit the protestic! My first one got to large for me so I went back to him and he contacted the VA to see about getting a new one with a device that would allow movement in the ankle. Tony had no problem with fitting me with the proper device in the prosthetic , I'm now able to move as though it is a real foot! I really love the way Tony and his wife treat me like I'm family! You don't see that in most places of business nowadays! As far as I'm concerned, Tony Martin Limb and Brases, is the Best place to go to for amputees that need the most outstanding prothtetics! Tony's Son provides the best Brases for those who require them! A one stop shop, so to speak! Tony's wife provides the best administrative services! The office is kept extremely clean also!

I had used this place for orthotics about 10 years ago and was happy, but I am not happy with my…read morerecent experience with I will detail. Bottom line I think this shop has been passed to the next generation, Tony Martin and craftsmanship and caring did not end up in his genes! Read on to follow the details. Due to an accident as a child I have a leg discrepancy. I had orthotics prescribed with a lift on one side to compensate. I took my prescription to this place and Tony Martin, Jr. forgot to order the orthotics with the lift as was prescribed. He did not recall, but then when he looked in my file at the prescription he saw that he made the mistake. He said he would fix it, so glued some cork or something to one orthotic while I was there. In the following weeks I wore the orthotics and began experiencing pain in the other leg and my hip and back. I checked and found the piece of cork or something came off and moved, and I believe caused me the pain. I went back and he again said he would take care of it. He did NOT send the orthotics back to be redone as I believe he should have, instead he fastened some sort of rubber to the orthotics and now this is causing the one side to make my foot slip forward with each step. I have already scheduled an appointment with the doctor who wrote the prescription and will tell her about my bad experience and get her help sending me somewhere else to get it done correctly! I am probably out the $350 Tony Martin, Jr. charged me, but I value my health and am willing to spend more to get properly fitting orthotics. Again, I was happy with the senior, Tony Martin that made my orthotics 10 years ago, but not with Junior. I do not typically write reviews, but am so angry about this experience am writing this review to release some of my anger and I hope it helps someone else out there. I had a bad experience at this place!

Assuming that you have special needs, in my case diabetic shoes, this place is excellent. The staff…read moretry to get things right and care about their clientele. Of course, it's way better to not need their services, but if you do, be prepared to be satisfied.

Horrible customer service. I made an appointment two weeks out and I was told the address to the…read moreappointment was the one on my referral which was also the number I called (Grant Location) to make the initial appointment. When I made it to the front desk I had extra time and would have been 15 minutes late to the orange grove location, less if I had just left when the receptionist said I was at the wrong appointment. When she called the doctor at the Orange Grove location said she wouldn't be able to see my son which is ridiculous. There should always be a late window, especially considering this was not my mistake and I had to schedule so far in advance and had to take my 5 month old out during a pandemic. You would they would have been more accommodating. Now I have to wait another week. I'd also like to add that there was not a single other patient in that waiting room or on the sign in sheet at the Grant location and the doctor there also said he could not see my son because he was working on a project. My sons appointment was right at 8:30am when they first opened. Ridiculous.

your guidance to the proper inserts has made a wold of difference…read more Thank you! i Had no idea of the difference a good supporting sole would make.

I have had multiple issues with Hanger. Several calls made, waiting well past the date when brace…read moreand orthotic was to be delivered , then going in for appt. to find out it was not available. No calls made to inform me it was not ready. Also several calls made, then no return call.

This Hangar Clinic made me a leg brace almost 25 years ago after knee reconstruction surgery…read morefollowing a skiing injury. Physical therapy was successful and I haven't had to use the brace very often. But over time, some of its padding was a bit frayed. I took it in for replacement pads so I can wear it as I start weight training. It was ready for me in one day and there was NO CHARGE! Now that is standing behind your product. And they were kind and pleasant on top of that. Thank you!

have been referred to this clinic by my physician for back brace and medicare shoes..prices were…read moreway more than i could afford even with medicare,but the staff is great and the place is sparking clean...

From the small waiting area you can hear and see whats going on with customers, because the doors…read moreare wide open. They told me my order would be ready in 8 days. After 3 weeks I finally got a call to pick up my order. Duhh! No updates whatever and why it took so long. Will not go back.

I took my mom who has Alzheimer's here. They treated her with respect and were super nice. They…read moreworked hard to get her sized and then they made the shoe insert while we waited. This is a terrific place. The price was also good.