They charge labor and materials separately, a mark-up on the materials and also bill the customers the same rate for shopping hours, which they convince me as the common practice for the industry.
Although the job they completed for me is OK, they do not provide itemized receipts for the materials, and I still believe they overcharged me on the materials.
Also, the work is not as efficiently done as I would imagine. The handymen are OK at their jobs, as they finally completed everything, but are far from being proficient at their jobs, as they have spent a lot of time reading the manuals, going back and forth shopping the materials they fail to get at the first time.
Further, they do not leave you with the unused materials, even though you have paid for them. They have at least purchased a box of hardwares, and it's impossible they have used them up, but when I turned to them for these remaining materials, they just say they have used the materials up. read more