We walked in off the street, knew what we wanted, but needed details. An easy sale. Anton was a…read moreperfect gentleman and very knowledgeable. Son was buying the car. He Attempted to negotiate with Jamal (nervously), and then the gobbledygook started. No movement on price at all. But it's son's decision, so he took their deal. Everything was to be ready the next day at 4. NOTHING was ready. We had to make the calls to insurance and bank, calls they could have made earlier. Son was inexperienced with this but I was fuming. Lots of people walking around. But not busy. Lots of "Oh, just a minutes " from Anton, Jamal and then, Brian, who came out to calm down an un-calm me. Me: "Instead of talking to me, why not just get this done?" Brian: "I see no reason to continue this conversation either". That's when I lost it, suggesting son kills the deal. Brian: "Why don't you just get out of here?"
So I did, abandoning my concerned, nervous son, but for everyone's good. If it were my car, I'd have killed the deal then and there. Between all the waiting...All of this took 2 hours...kind of unreasonable, right? (I said this aloud and another customer walked by and said, "I know!") And he still hadn't had the demo.
Anton, the gentleman sales guy, came out to apologize. Not necessary, sez me. "But the people who try to close the deal have no idea what they are doing, and that will hurt YOU." I'm sure my son overpaid, he was taken for granted as a customer, the price was too high and presented in a confusing, incorrect way, the brass there walk around like they actually manage something, and the finance guy was rude. I'm disappointed with myself...not that I got mad (though I am), but that we didn't drive another 45 minutes to Bannister in Chesapeake
UPDATE A week later, dealer called son to admit a clerical error. He had to drive up there to sign one document. Their mistake. Our inconvenience. Do better. Buy elsewhere.
