I called to make an appointment. We waited a week to get in. When we arrive, it was just an appointment to drop off our paperwork. We were told it would take another week to prepare our taxes. We finally receive a call our taxes were finished. First trip to their office to pick up and they were closed. Second trip to pick up and as I am walking to the door, a woman is coming out the door and tells me to come back another time, she was going to lunch. Long story short, it took almost a month to finally get out taxes filed. The "accountant" was not able to answer basic questions. Example, our daughter goes to private school. With the new tax program, her tuition is deductible for 2018 taxes. She was unable to answer how it works, she told us we need to hire a financial counselor to answer that question. When we finally were able to pick up our taxes, we had her receptionist talking to us, she was to "busy" to come in and answer questions. We had questions about our filing withholdings, the receptionist told us she couldn't answer any questions because she wasn't an accountant. My reply was, that's why we came to an accountant instead of going to H&R block. We ended up leaving paying $265 to get zero questions answered, made 4 trips to her office , waited a month to file and had ZERO questions answered... you decide if we got our money's worth. read more
