From March 18 to March 25, 2021 Dothan, Alabama had very bad weather which included multiple Tornadoes. My Agent Blake Guy and I have been trying to contact these people with no avail. As of today's date, April 12th, 2021 I still have not heard from neither Charles Smith nor Carey Remo (972)-657-2004. I have called continuously leaving message after message and neither have returned my call. I have even called supervisors, leaving them messages and still no one has bothered to return my call. State Farm also sent out their adjustor from Hancock Claims Consultants who stated that there was a lot of damages to the roof caused by the storms and that shingles are missing. I've gotten them several estimates and informed them that it continued to rain for the past few days, that my roof needed to be tarped. Not once have they given anyone the consent nor approval needed to get the repairs done to my home to prevent further damaging. The is now a foul mold and mildew spell in my home and they still have not sent anyone out to inspect it. Due to my medical conditions which outline asthma, having to use a c-pap and inhaler, the smell of the odor makes me sick to my stomach and interferes with my breathing. Finally they sent out Daniel from Servepro (334)-796-0768 who stated that his sense of smell was off, that his co-workers often asked him how he couldn't smell what everyone else could in a room. He was nonchalant about the smell about the mold and mildew smell within my home. Daniel from Servepro also stated that he was too big to crawl around in the attic to find the source of the smell. He only stood at the top of the stairs and looked around the garage area of the attic. Daniel's only concern was trying to get $800 from me to clean out my vents. Just like State Farm, these people only care about the money coming in. They do not care about what we are paying them to do. State Farm collects plenty of money from me every month from 10 different policies and is about to lose them all. They had this cheap cunt Kristine Gerrish 334 790 4793 to call me. She a shame and a State Farm rip off just as crooked as the company she works for! The full repair of my roof and because of their lack of concern which caused the mold and mildew smell, to find the source of the mold and mildew smell and repair it as well. I am attaching the estimates to this complaint. My next step will be to seek legal counselling read more