I had a massage at the Bamford Wellness Spa on my recent trip to Kauai in July…read more I'll break down my rating of Bamford in more detail, separating the massage service itself from the spa amenities and experience with the rest of the staff. In terms of a massage, I'd rate it 3 stars based solely on the massage, not taking into account the price which is high due to the venue and amenities pre/post massage. I had a regular Swedish style massage which frankly felt like majority of the massages I get at higher end spas situated in luxury hotels when I travel, light to medium pressure (regardless of what I ask) that doesn't quite give the lasting relaxed feeling in my body that I get from my regular massage spot in the peninsula. The amenities and staff I'd rate a 4 out of 5 for the cozy relaxation area, cleanliness, modern and well kept locker room/shower area, and friendly service. The spa lacks a designated pool area that I tend to find in hotel spas overseas which is always a nice treat. Pros: Friendly staff, clean and modern amenities, situated in a gorgeous hotel. Cons: Nothing exceptional in terms of the massage itself, the premium paid is for the venue and amenities.

Focused on marketing and not customer experience. As a non-resort guest, I booked two massages at…read morethe same time over a month in advance. I was called 16 hours before the time of service and was told a technician was sick and they had no options at the same time for both guests. We ended up changing a service and time in order to make it work. I am definitely sympathetic to staff members being sick but thought it was interesting it was the same day as a Sephora brand trip when all influencers were posting about the spa. The spa amenities lack attention to detail. My friend was given two different sized shoes, as a non-resort guest, we could not use the pool or hot tub. There were no bags provided for wet swimwear or clothing. The showers are all rain showers which is nice but if you had a facial and are trying to avoid your face, it's very difficult. Customer service was not especially friendly or welcoming and I was disappointed with the experience for the price. Overall, I would not return or recommend.

Wanda is amazing! She's the reason I have two beautiful…read moreboys. She has decades of experience, a wide knowledge of alternative medicine, and an unmatched intuition. She prepped my body for pregnancy & supported my fertility. And after my baby was born, she applied her knowledge and skills to help his development in his first months of life when his nervous system was growing. I trust Wanda completely & value her insight. You will not find a better warm and loving healer.

I would recommend everyone come to the Saltay Botanical Spa! I came to Wanda with the most horrible…read moreback pain. As I entered her spa and met her I felt instantly more calm, seen and at ease. I have since done multiple acupuncture as well as chiropractic sessions in the Botanicalal Spa. Everytime I leave rejuvenated and more healed than before. The space itself is so relaxing and the healers are so experienced, intuitive and kind. I am so grateful to have met Wanda and Dr Kent and to have a holistic view of my injury rather than just giving me medicine as my PCP wanted to do. After months of pain I can honestly say I am finally starting to feel better in both my mind and spirit. I am so happy my friend referred me to the Saltay Botanical Spa and I will be telling all my friends to come as well .

Was there all last week & the resort was gorgeous! Favorite place to stay ever! Everything was…read moreperfect! We loved Happy Talk Restaurant overlooking the pool & all the tropical vegetation. The grounds are breathtaking including the pool & spa. We had a full kitchen & bought groceries for breakfast & lunch when we left the airport. We had a beautiful view from our condo! The resort is exceptionally quiet & peaceful even though there's a lot of people there. We loved it! Didn't have any problems! Can't wait to go back!

Disappointing Experience at Hanalei Bay Resort - Misleading Relocation, Poor Communication, and…read moreUnacceptable Customer Service We had been looking forward to our stay at Hanalei Bay Resort in Kauai, having specifically chosen this property for its beautiful location, direct beach access, lagoon-style pool, and unique resort amenities. Unfortunately, our experience was extremely disappointing, not because of an unexpected power outage, but because of how the situation was handled by management. Upon arriving for check-in on October 21, 2026, we were informed that the property was experiencing a power outage and were directed to another location. What was not clearly communicated was that we were being relocated to The Cliffs at Princeville, an entirely separate resort offering a significantly different experience. We were never presented with alternative options, informed that we could potentially request a refund, or told that checking into the replacement property would supposedly eliminate our eligibility for reimbursement. Most importantly, The Cliffs did not offer several of the amenities that were the primary reasons we booked Hanalei Bay Resort, including direct beach access, the lagoon-style pool, and convenient golf cart transportation. Unfortunately, our experience at The Cliffs at Princeville only added to the frustration. Upon settling into our accommodations, we discovered that the toilet was leaking, requiring maintenance to repeatedly enter our rental throughout the evening and into the following day. Rather than being able to relax and enjoy our vacation, we spent a significant amount of time dealing with a plumbing issue and ongoing maintenance visits. We requested to be moved to another unit to avoid further disruptions, but that request was denied. This was particularly disappointing considering we had already been involuntarily relocated from the resort we originally booked. The lack of flexibility, consideration, and reasonable accommodation from The Cliffs at Princeville made an already frustrating situation even worse. Our concerns extend to both Hanalei Bay Resort and The Cliffs at Princeville, as we believe the handling of this situation by both properties fell well short of reasonable expectations for guest service and hospitality. After realizing the significant differences between the properties, we contacted management to express our concerns and were told that because we had already checked in at The Cliffs, we were no longer eligible for a refund. This is where our disappointment turned into frustration. We had agreed to a non-refundable reservation at Hanalei Bay Resort, not an undisclosed substitution at a materially different property. Had we been given accurate information and a clear explanation of our options, we would never have accepted the relocation. We completely understand that unforeseen circumstances, including power outages, are sometimes beyond a resort's control. However, transparent communication, informed guest consent, and reasonable customer service should never be optional. Our biggest concern is not that Hanalei Bay Resort experienced an outage. It is that we were relocated without being fully informed of what we were accepting, placed in accommodations with maintenance issues, denied a request to move to another unit, and then denied a refund based on a decision we were never given the opportunity to make knowingly. When guests spend their hard-earned money planning a vacation, they deserve the accommodations and experience they booked--or, at the very least, honest communication, properly maintained accommodations, and a fair opportunity to choose an alternative. We hope management at both Hanalei Bay Resort and The Cliffs at Princeville takes this feedback seriously, addresses our refund request, and improves how guests are treated when unexpected situations arise. For anyone considering booking Hanalei Bay Resort or The Cliffs at Princeville, we strongly recommend confirming the property's relocation policies, refund terms, and procedures for addressing accommodation issues in writing before your stay.

This is by far the best Lomi Lomi I have ever experienced, so relaxing... the pain I had in my back…read moretotally disappeared after the first session. I will definitely be getting more!

From the owner: The purpose of Sacred Temple Lomi is to bring alignment back to the individual's body, mind and…read morespirit. This art of healing touch addresses the whole person mentally, spiritually, emotionally and physically. The techniques focus on finding congested areas in the body and dissolving them gently, transforming old energies by clearing the body's channels through the use of moving palms, thumbs, knuckles, forearms and elbows across the body in circles and continuous infinity motions from head to toe leaving you feeling whole and refreshed.

Calming environment, with walkable trails nearby to the beach. Easy drive to many high traffic…read morespots and fun activities

We really enjoyed our stay here. Very nice and in a good location. The grounds are beautiful!…read more The egg hunt on Saturday before Easter was so much fun! The food carts are good and very convenient located on the property right outside of building 5. I would come back. My only complaint is that there are chickens everywhere and they woke me every morning between 3:30 and 5:00. Next time i will bring earplugs!!

10/29/24 Spectacular & breathtaking views of the golf course ... let's start there!…read more Hubby booked this place because they have natural (propane) gas stoves, most condos have electric stoves. I love the idea of cooking with gas. It's a bit dated but it fits our needs. Yes the walls are thin but it's fairly quiet (with the exception of insects trilling in the background & the roosters crowing at odd hours--par for the course, pardon my pun). Rooms are clean & well maintained. Beds are fairly comfortable. Most importantly, the staff are extremely attentive & provide the Aloha welcome. Waking up early to walk the periphery of the golf course... priceless! Watch out for critters/bugs, almost stepped on a millipede (Hubby freaked out & I had to capture & send it back out of the greens below our balcony)-/found it crawling in the closet. It must've hitched a ride on my slippers & shoe bag. Saw plenty of gnats even with screened doors & windows. Loving our stay in Paradise. Just BREATHE, take it ALL in, enjoy! Namaste

Pros: Short walk to get groceries and checkout some small shops, staff was friendly, room was cute…read more(but extremely outdated), kitchen was stocked enough, parking was easy, beautiful views of the golfcourse. Cons: the couch mattress is horrendous (one of the worst I've ever slept on), the water in the shower only stayed hot for 2 mins max, the blender broke, the aircon was finnicky, and the kettle was too disgusting to use. Honestly, if this place just fixed a few things here and there (namely the couch bed and the shower), it would be a really cozy and enjoyable place to stay whether it be shortterm or longterm. I hope they get this sorted.

Hurricane Lowell and Marriott Corporate almost cancelled our 12 days here--over 7 hours on the…read morephone with for, them trying to get us to cancel our reservation post Hurricane...so when they cancelled us, I called the resort itself and our reservation was still active, and the resort reopening 3 days prior to our scheduled arrival, so yay!! That said, we were one of 10-15 occupied rooms when we arrived, with more staff than vacationers, but the staff was EXCELLENT and so happy to be back at work. EVERYONE was awesome, from front desk ( Rita), concierge ( Tiffany, Holly, Boon), back room (!/ ownership?) Nolani, Nancy, Michele), to Nanea ( Cass, Shiama, Chris etc), and finally activities ( the BEST Veronica, Dawn, Mina and Micah) who put up with our long talks, bingo- bracelet making- canvas bag making- Kikui lei making etc)... and truly showed the spirit of aloha. That said, evidence of extensive tree damage but with ongoing clean up and never safety issues. Still beautiful bit with maybe a bit less moa ( chickens)..boo!! But plenty of nene.. Beautiful pools and grounds too. Absolutely cannot wait to return next year!!

I wanted to check out our old stomping ground. I used to own the Princeville Westin, transferred it…read moreto Maui. We haven't been here since 2012 so it has been a while. They have valet parking and parking for guest staying here. It's even great that they have a parking lot just outside the front entrance for the public access to the beach. So I was able to park and walk into the facility without paying anything. They have updated their facility and remodeled a lot of the units. The lobby area was nice and downstairs. I remember from before that all of the food and restaurants are downstairs. The pool area was really clean and that they also had redone some of that surfacing. It wasn't too crowded, which was nice and we walked around all of the different building areas. They have added a lot more units and it was very big compared to long ago. There wasn't any beach access like before I think you had to go around to the other area to enter that area to access the beach. Facility is clean and very nice. It was so much fun to reminisce and go back to the old complex.

If you want the perfect stay in Kauai, come here! Went with family, and honestly you can just do so…read moremuch at this hotel and surrounding areas. You have multiple pools, multiple hot tubs, pickleball courts, recreation rooms(loaded with interesting books,puzzles,games). There are food trucks a 5 min walk away too. The condos were so spacious and clean, we had a wonderful view of the ocean from our balcony. Condos come with beach chairs you can use when out and about exploring the island. Alanne was incredibly helpful. She is so sweet, and let us know the great beaches and great food places to visit while we were there. Very well maintained and overall so pleased with our stay, would recommend to anyone!

Not overjoyed with our stay here. 1. The lack of a/c…read morecombined with 90% humidity meant that everything felt wet all the time. Our damp laundry or shoes wouldn't dry. The carpet felt damp. The bathrooms smelled moldy. So damp. 2. Master shower would not heat up at all. Sink would get hot. Guest bathroom would get hot. Not the master shower no matter how it was adjusted or how long it ran. 3. Wasn't dirty but also wasn't the most clean. 4. Super dated. And not in a darling, historic way. The ceiling fan blades were yellow and droopy. No pull chains to adjust. Carpet in the master. Showers felt really dated. It felt safe and we appreciated the ability to do laundry, dishes, etc. Didn't use the pool but it was cute. Probably wouldn't stay here again.

views, aesthetics, ambiance, all of that is amazing. you're paying for the views…read more got to stop by the bar and the bartenders were so nice! Bill was great. infinity pool & jacuzzi with amazing views. a couple of day beds, first come first serve.

Had a really good overall experience here…read more View/location is obviously spectacular. Room: Ocean view studio suite is nothing short of incredible. High floor with a perfect view of the bay. Open layout with a large bathroom and huge walk in closet area. Service: Was overall really impressed . Wife had an allergic reaction to something one evening. We called the front desk who unlocked the on site shop to get her allergy medication after the shop had closed for the night. All of our servers at the restaurants were very friendly, pleasant, and warm. Housekeeping was slow and did not make up our room during the few hours we were out from morning to early afternoon, but we called the service team and it was made by the time we got back from dinner. Fitness center was spacious and had plenty of equipment/machines - never felt crowded despite being busy. Restaurant food: The breakfast buffet and dinner meal we had were very good. The buffet in particular was great - so many dishes, omelet station, delicious Hawaiian coffee, etc. Main complaint is that the hotel felt quite packed (including the pool and beach area). We went during peak season so I guess this is to be expected. Tough to avoid though given this will always be a popular destination for non hotel guests as well. It's expensive for what it is, especially compared to international resort destinations at the same price level (a function of proximity to CA I guess) but overall was a worthwhile stay. 5 stars for the views and service t(hat went above and beyond).

If you are looking for the sweetest person to walk you through any questions you have ever had…read moreabout Botox, filler, laser etc... But not only do you want them extra kind and sweet, but you also want them highly educated., very knowledgeable and someone who knows exactly what she talking about all the while making you feel safe!!! Then Kelly is your girl! From the moment I walked I to her beautiful and CLEAN space. I felt my nerves slip away. She then took so much time explaining every muscle and it's function and how it affects which treatment people choose. I was blown away. I have gotten Botox numerous times but never from someone who actually cared about what I wanted as opposed to just selling me what they wanted me to get. I had brought my daughter for moral support. Which clearly I didn't need after meeting Kelly. However my daughter also loved her expertise, that she signed up for laser hair removal, which apparently was something she always wanted but had never felt comfortable doing it with anyone else. We are fans!!!!

I am 73 and had many dark sun spots on my face. When I looked in a mirror or at photos it was all I…read morecould see! Kelly used her magical laser and now my complexion is even and it makes me feel better about myself.