My nail tech (@doonyournails) recently joined the Massage on University fam and I got to experience…read morethe space for the first time! It's so cute inside and definitely has a warm and cozy feel. It was easy to find and there is ample parking. Danielle is the absolute best and I've been obsessed with her for a while now. Her work is perfect, her new space is so cute and bright and calming, and she always has something great to chat about. She's the absolute best. You simply won't get better than her in this area, or anywhere!

Michelle has recently transferred from a Pittsford Medi-Spa location and is doing facials here. I…read morehave snapped a pic of her card. On the website all their services are listed and I highly recommend a Chemical/Enzyme peel with Michelle. I purchased an online deal for a resurfacing facial which included cleansing, extractions, mechanical exfoliation (I chose Microdermabrasion) and then the carefully chosen peel for your skin type and results that you are looking for. Michelle takes her time to review your skin type, initial paperwork and is very detailed, meticulous with her work and really wants to get you great results. I had the deeper peel and had some initial redness and peeling that have now decreased and have improved skin tone and clarity. Highly recommended!

I've had such a great experience with Vitalize. What really sets them apart is how much they offer…read morein one place. From medical weight loss and hormone optimization to aesthetics and wellness, the team really takes the time to understand what you're looking for and create a plan that makes sense for you. The office is beautiful, the staff is knowledgeable and welcoming, and I've always felt comfortable and well taken care of. Highly recommend!

I absolutely love Vitalize! Everyone is so welcoming and you can tell they genuinely care about…read moretheir clients. Mona is amazing to talk to--she is incredibly knowledgeable, explains things in a way that actually makes sense, and never makes you feel rushed. Amber seems to know everything about scheduling and payments and always makes things easy. Kelly and Jenalyn are both so kind and motivating and make you feel completely supported. Such a great team and atmosphere. Highly recommend!

Dr Loss is the best of the best she follows in the footsteps of her father. I love her in the…read morecompany that she has grown along with all of her staff.

A few weeks ago I took my granddaughter for a facial. She was very happy with the way her skin felt…read moreafter her Teen Facial with Casey. I was so impressed by what Casey did, I booked an appointment for myself ! I had an hour of cleansing and moisturizing. Very relaxing and refreshing. I look forward to seeing Casey again. She was very pleasant and caring.

I had my eyebrows waxed since a teenager, but tried this threading method as soon as it came out a…read morefew years ago. This place has been my go to ever since. They always have quick service while still doing a decent job. Sometimes, they don't do a thorough job, but usually they do. I've never left upset! It's only $12, which is a fair price for how quick the service is.

Used to go here. There is one older woman who is very good but the younger woman butchered my brows…read moreshe threaded so much and took off the ends and then the middle section like I'm sorry but they look terrible now and do not fit my face at all. She also used the scissors so much and then told me that she didn't take off that much. Now they are just super thin. I should have realized going in cause she has thin eyebrows. I do not recommend this place and honestly want a refund.

I switched my facial care over to Q Med Spa recently because of their excellent reputation. So far…read moreI've had a hydrafacial and chemical enzyme peel. Both were great and I have to say I've gotten many hydrafacials at other places before but this one was fantastic. It left my skin glowing for days. I don't know what she did differently but I wish they had a package of them so I could purchase several at a time for monthly facials. Everyone I've come across who works here so far is very professional. The office is gorgeous, everything is clean, and that's huge when it comes to a spa you trust with your skin, especially your face.

I want to share my experience with Restoration Electrolysis in Rochester, NY, in hopes of helping…read moreothers make informed decisions. I received two electrolysis treatments (one on each half of my chin) on January 26 and February 1, 2025 respectively. After each session, I developed significant scabbing that lasted around a week. I assumed this was normal until the scabs healed and left behind severe hyperpigmentation and textural, pitted scarring (see photos). When I expressed my concerns before my third scheduled appointment to Gia Pauldine, the electrologist who owns the practice and performed the procedure, I felt dismissed. Though a shorter electrolysis session and light therapy were suggested, I ultimately canceled due to an unrelated illness and decided to wait to reschedule. Unfortunately, the discoloration and pitting worsened, so I never returned. I showed photos of my chin to other professionals; another electrologist was shocked by the damage and advised me to stop treatment immediately. Estheticians and a dermatology nurse practitioner believed I had likely been burned during treatment. They recommended topical prescriptions and treatments like chemical peels or microneedling once my skin was ready to handle them. I reached out to Ms. Pauldine on March 19, 2025 requesting a refund for both the services and a hyperpigmentation cream she had suggested (which the NP advised against using) as well as the additional costs I had accrued seeing other professionals to correct the damage. While I initially felt dismissed again as I was told to "trust the process" and it "could take many months to fully resolve" she did eventually reimburse me in full, including for my dermatology copay and uncovered prescription cost. I reported this incident to the American Electrology Association and the NY Electrology Association but was told there was not much they could do. I've attached dated photos. My skin has still not recovered fully and while my confidence has taken a hit, I am patient and hopeful that with continued treatment, it'll be back to normal eventually. I've waited to write this review so that I am not posting out of anger but awareness. My skin is healing, but the irony is painful; I originally sought electrolysis to reduce scarring from ingrown hairs, and now I have more facial scars than before. Please be cautious and advocate for yourself when something seems off! What I experienced is not normal and not ok, I knew it in my gut at the start but didn't want to be pessimistic. I hope no one else has to go through this.

Gia is amazing!!! I knew first meeting Gia that she was going to be a permanent skin care provider…read morein my life. Gia is excellent at what she does! I've been receiving electrolysis hair removal treatments for several months now and my face is looking great! As of recently I've wanted to try different treatments. Let me just say, if you haven't tried Blue Onyx Rejuvenation treatments you really should. My skin has never looked better or felt this smooth in my life! I can't wait for my next treatment. Definitely a treat!! Trust me you won't be disappointed! 5 star treatment :)

I went in today for a free Consultation, met with Patricia. She was absolutely amazing !! I have…read morebeen wanting to do this for years/ she was very professional, knowledgeable, courteous and made my first visit a fantastic experience. I can't wait for my first appointment next week and share my results !!!

Great facility. The nurses are excellent and friendly. Very professional. You could probably find…read moresomewhere cheaper, but you get what you pay for. Highly recommend.

New to the area and was hesitant to try a new brow place but I've enjoyed getting my brows threaded…read morehere so far. Friendly service and super fast!

I've been going to the Webster location for a few years now. My go to girl is Januka. She is…read moreabsolutely fantastic at her job. She primarily does my brows and facials. Professional, friendly, and thorough. Trish Cirincione