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Hampton Inn & Suites

3.9 (56 reviews)
ModerateHotels
Open • Open 24 hours

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After we got the extortion and spoke to hotel's Head of Security we felt worse and were literally scared for our lives.

When we checked in, the reception staff requested a secondary contact person and their number. Once I provided that information they gave us our room number and keys. The hotel staff utilized this personal information to attempt to extort us. The front office staff called us in the middle of the 2nd night of our stay, they called the 2nd number we provided and asked for us by full name. The caller stated that police were investigating a car break in, they wanted to interview us and search our hotel room, to assure we weren't involved, as the vehicle had guns and drugs. The caller asked for me by full name and confirmed our room number at the hotel. Only the front office staff had that information, including the number they called us on. We reacted and called the front desk with the room's landline and asked if police were conducting interviews and they said no. The hotel sent the Head of Security to our room. They knocked on our door and the Head of Security along with their Maintenance Staff minimized the call and stated "it was a little joke" and suggested the airport asks questions and they might have our room number as well. Also the Maintenance Staff and the caller had the same name, it might not have been him but who ever was calling was aware there was someone named Oscar in the hotel's staff. After we spoke to them, we were even more scared because we felt they minimized the seriousness of the call. We decided to leave the hotel room, we started packing but then considered that it was a plan to extort us and realized we should go through our luggage to assure no one came into our room during the day and planted something in our luggage. We unpacked everything to make sure and repacked our luggage. We literally escaped our room and hid in our friends room for the rest of the sleepless night. We barricaded the room with furniture and we all left the hotel room in the morning. We didn't even feel safe notifying the front office staff, we just had our driver pick us up and take us to knew hotel that we booked directly through the hotel chain. As we had previously used Expedia. The scam is that they instill fear, make you believe you are in trouble, and you're going get arrested. Once you're scared, they extort you for money by saying "well we can make this go away if you pay this X amount of money". It's usually thousands of dollars. The hotel staff definitely obtained and released our information. They had access to that secondary phone number that I provided at check-in only, it wasn't listed on the Expedia account, they knew our room number, and they knew we spoke Spanish. This experience was traumatic to say the least!

Phil B.

2 of our night were booked with our travel company. We stayed one night then went on our tour 5 days later we were back from our tour and spent our second night. We extended our stay by 4 days to do more of Mexico City. I made the extension months in advance with Susana Salazar. When we checked in I paid our extra four nights. Location was great for walking or taking a bike to most things we wanted to see. When things were further away we got Ubers. I think driving in Mexico City would be exhausting and nerve wracking. We were always greeted leaving and coming back to the hotel. Staff was friendly. Our room was clean and made up every day but one when we purposely left the do not disturb sign up. The building we were told was a 300 year old Monastery. It was very nice and the stained glass ceiling beautiful. We were on the 5th floor. All but one night it was very quite. Toward the end of our stay someone with zero curtesy must have checked in. Doors slamming constantly at the end of the hall. One night our phone in the room rang like 3 or 4 times. My husband picked it up each time. As far as he could tell it was a spam call trying to sell something. After that we just unplugged the phone. I found the laundry room and it was free. I washed a load of whites and a load of darks. Fishers on the roof was great. Service and food was wonderful. The restaurant downstairs attached to the hotel was also very good. Really the only reason for 4 stars not 5. The morning we were leaving for the airport at 6am, we were told we had one more night that wasn't paid for. They charged us for the second night that was paid for by our travel company. I tried to get the young man to understand that. It just didn't work. We paid and got in the cab. Breakfast was decent, not great. They always had some weird options. One other thing I found interesting. When I went down stairs to buy water and snacks nothing was rang up. They just told me a total. I had correct pesos so I paid, no receipt, went back upstairs. I wondered if that was totally on the level.

Roof
Daniel A.

Love this hotel! It was close to el Zocalo like two blocks away close. I love the security at the door greeting us every time. Made my wife and I feel comfortable especially traveling with our little ones and parents. They offer taxi service if you want to go to any destinations nearby. Works well if you have a large group like we did. Better than packing a small Uber. Breakfast every day was nice, ask for tortillas they don't have them out. And unlimited refills on your cafe de Olla (my favorite). Would definitely stay here again. They clean as often as you'd like or not up to you.

Room
Joe T.

Great place to stay in the middle of town. The hotel is like being in the US. They have all the amenities and it's clean.

Valerie W.

I was here for a week on a rare business trip. While this might not be the best "business" setting, as my co-worker and I did experience quite a bit of traffic getting in and out of the city, for me it was a PERFECT mix of business and "pleasure!" (Ummmmmm, did that sound more "suggestive" than it needed to sound?!?) For me the hustle and bustle (to put it mildly) of Mexico's main square El Zocalo is something I'll NEVER get tired of... I've never stayed more than a block or two away; my last stay here was in a hotel right on the main square, and this time, we were also tucked away just a block or two from the CORAZON of this wonderful, crazy city!! Wonderful setting, great service at the front desk, comfortable room w/all the amenities, flawless wifi, and an AWESOME breakfast buffet. Plenty of nearby dining, shopping, and touring options. Don't miss the BEAUTIFUL roof terrace, where (I was told) you can have food and drinks sent up from the neighboring restaurant. Also great spot for city pics @ sunset. Great choice for business or pleasure!! You'll find it ALL in the Zocalo area!!

Algier R.

I had the pleasure on staying at this Hampton Inn when my son and I attended the Mexican F1 grandprix. This location is right dead smack in the middle of CDMX. There are a lot of things to do that you can walk to. There's a historic cathedral which is very beautiful. There are also a lot of food places to eat which were very good. If you decide to stay here, it better not to have a rental vehicle. I'm not really sure where you would park the car. The building is very rustic on the outside but modern in the inside. The staff greets you and are very attentive. The best thing is that they speak and understand english. The rooms are very modern and the rooms are cleaned everyday. The AC can get better, my personal preference is on the cooler side. The breakfast is ok but definitely convenient. The thing that made me only give it 4 stars is because its so dam noisy every 8am at this area. I know they cant help with all the outside noise. But sound proofing the windows and the balcony doors would help a little bit. I did not need a wake up call when I stayed here. O yea while I'm requesting things, a pool would be very nice as well. :D

Atrium
Binio L.

Great hotel! Room is perfect size, shower is perfect size. Not tight enough room to move around. Pleasantries in room are great and lobby has quick snack area for a charge. Breakfast is perfect with plenty of fruit and juice plus hot dishes. Gym is excellent, cardiovascular and weight equipment. Laundry room is a great plus. The building is some historic one that has been kept amazingly in spirit and have all the good things for a Hampton. If I get picky, the flat screen could be a larger size. Location in zocalo centro histórico México City is perfecta :) The best thing this hotel has is its staff. Every single person goes the extra mile with a smile. I'll be back any chance I get. Great price value too.

Hampton Inn terraza!

We stayed there last weekend. The suite was beautiful. Clean & very comfortable bed! The location is perfect for walking to the historic sites. The hotel is built in a 300 year old former Monastery! Great terraza with great views! Drinks & food at sunset was a treat! Breakfast was included with our stay and very good! The staff of the hotel really made the stay worth it! The front desk folks were very helpful & accommodating. I must give a big shout out to the hotel concierge, Edgar! He made great suggestion on a place to eat late at night, and even walked us there! Now that's service!! He helped arrange a great excursion to Xochimilco! And also advised on getting a COVID test before boarding the airplane ( which is required to re-enter the USA). Great hotel! Great people! Great location!

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Hampton Inn & Suites Reviews in Other Languages

Review Highlights - Hampton Inn & Suites

“Lastly, the location was perfect for exploring CDMX and enjoying street food.”

Mentioned in 5 reviews

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Hotel Zocalo Central - 24 hr Cafe Central in the lobby

Hotel Zocalo Central

(60 reviews)

$$

Centro Sur

This was a standout in my vacation to Mexico City. Originally, when I chose this hotel I did so…read morethinking about its location and the appeal of traveling safely as a solo woman and its proximity to sites of interest. But it super exceeded expectations. The staff was amazing. The amenities were awesome. 24 hour cafe, with snacks and beer included with the price for stay. The beautiful breakfast restaurant with an awesome variety of breakfast dishes also included in its price. And they offer a free walking tour of downtown Mexico City, that I would have gladly paid for given how informative and well done it was executed by the tour guide. We also tried the restaurant they have on site, not included in the price per stay. Also, a lovely option for lunch or dinner if you don't feel like venturing out. And their sister hotel, very close to this location is home to a spectacular Taco Tasting Room (restaurant)/think omakase style tacos. Absolutely superb!! The rooms were spotless, they offered turned down service, and the beds and water pressure were excellent. The rooms were not super spacious but we only used them to sleep so they were an adequate size for me. Also, every floor had a water refilling station! Talk about convenience and practicality. I would highly recommend this hotel and plan on visiting again.

Overall my stay at the Hotel Zocalo was ok. I wanted to love this hotel because it's close to so…read moremany places...after all it's in the Zocalo, but my issue with the hotel was that our room was waaaay too small. Hubby and I paid for a deluxe King room and for the price that was paid we expected much better. Our room felt cramped and on top of that there was construction happening on the building next to where our room was and the construction went on until about 11 pm at night which was honestly quite irritating. Sadly I did not take pictures of the room, I messed up on that part but trust when I say the room was small. The view of the hotel itself is marvelous and upon arrival we were offered a complementary shot of tequila or wine (shot preferred) The breakfast was ok, hubby enjoyed his breakfast. I did not care for the hotcakes though.

Gran Hotel Ciudad de México - Gran Hotel Ciudad de México

Gran Hotel Ciudad de México

(99 reviews)

$$$

Centro Sur

Must try brunch buffet. Amazing food, outstanding views and impeccable service. Loved everything…read moreabout my experience, especially their coffee with anise and orange peel. Even my 18 old had a cup and loved it.

I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

Casa de la Luz - Lobby of an upper floor - corridors with guest rooms are located around this central atrium

Casa de la Luz

(11 reviews)

Centro Sur

We always stay in boutique hotels when we travel, and I found this place on Expedia. Due to the…read moreongoing construction and protests in the Zocalo, travelers are avoiding Centro Historico in CDMX. We got a smoking hot deal on a Junior King Suite with included breakfast, and stayed here for a week! Our 370 square feet room (219) had a nice king bed, two Samsung flat screen TVs, a Nespresso machine, refrigerator, and two rooms. Bathroom was functional with a huge shower. I wear contacts and the sink had a proper drain plug (I am always worried about losing a lens). Toilet paper is "Cottonele Ultra," probably the nicest we have used in any hotel at any price. It's one of the metrics that we use to judge the quality of hotel stays. Service is incredible, I won't give names but everyone we spoke to was super helpful and friendly. The maids do an incredible job on the rooms. Breakfast downstairs in the breakfast room is cooked to order. There are lots of excellent choices and everything is prepared like a fine dining restaurant. One final comment --- I saw all the reviews before I booked this place and saw lots of complaints about the cannabis smoke emanating from the plaza across from the hotel lobby. This did not bother us, we actually felt at home (reminds us of San Francisco CA). I highly recommend this hotel, it's an incredible bargain (if you are lucky) and it was worth double the price we paid!

This boutique hotel is located in the Centro Histórico district (Historic center) of CDMX, about…read moreseveral minutes walk from the Zocalo, and the attractions like Templo Mayor, the Metropolitan Cathedral, National Palace, and Museum of World Cultures. It sits at the edge of a small square, a little further back from the main street. Fairly unassuming on the exterior, appearances suggest an older restored building which it is, dating back to the 1500s, and deemed a national historical monument by the Instituto Nacional de Anthropologia e Historia (aka INAH, National Institute of Anthropology and History). Walking inside you can see the remnants of the old structure in the layout of the interior, double staircases, bi-level floors with corridors splitting off under arched doorways. The feel is rustic medieval meets mid-century modern--with stone-hewn door frames and walls, exposed brick, wood beams, white-washed wall sections, wrought iron rails and window grilles. Walking upstairs the open lobby between guest rooms is spacious and airy with wooden mid-century mod furniture contrasting to the courtyard from which you can partially glimpse the sky. The atmosphere is calm and peaceful, you feel transported from the bustle just a couple blocks away. The hotel is spotlessly clean in all the shared open spaces, while I didn't stay here, from other pics, the rooms fit into the same vibe. Staff was pleasant at the first floor entrance, there was both a security guard and front desk concierge, who checked our purpose for entry when we arrived. Stellar doesn't even begin to describe the restaurant on the roof level. One of my best meals in CDMX with superior service compared to all but one other restaurant during my week there. If I visit again I'd consider staying here for sure. For more info: https://casadelaluz.mx

Downtown México - Cocktails at the Downtown rooftop bar

Downtown México

(33 reviews)

$$

Centro Sur

Highly recommended to come check out for an escape from the buzz from CDMX historical center!!…read moreDefinitely consider hanging out here if you are waiting for your table at the world renowned Azul (refer to my Azul review) Ambiance: Damn, the place was absolutely empty when we walked in. But it did not feel dead, right away we were at ease. The rooftop bar is classy yet relaxing and you could easily see the skies and the chaos on the ground floor. There were only 2 other couples there and we felt like we robbed this city if some square footage of privacy and tranquility. You forget you were just dashing to catch a light and almost got ran over by a motorcycle just 10min ago. Drinks: The drinks were approximately $10 USD for pretty high end crafted cocktails with pretty sophisticated garnishes. Having picked up making cocktails as my COVID hobby, I can truly appreciate the amount of work put in with such low prices. Service: Though they did not speak much English, we were able to communicate easily with the English menu. Our servers rotated and were very attentive and helped us with the Wi-Fi. Absolutely stellar experience!!!

The Downtown Hotel, Mexico City is a great hotel in a great location. I had a lot of individual…read moreimpressions. So, this time around, I'm just going to list them: - The staff are wonderful: Attentive, courteous, and patient with your rotten Spanish. - The rooms are dark like tombs--for pete's sake put some real lights in there. - The rooftop bar has great drinks, good food, and a host of entitled guests who think nothing of monopolizing spaces at the pool while they disappear for two hours for lunch. - Breakfast is a treat--the buffet is delicious, but watch out for the brewed coffee. It's dreck. (Kudos to the server who made us Americanos one morning even though we didn't ask.) - You can't beat the location. Palacio de Belle Artes and the Zocolo are equidistant. There you have it.

Courtyard by Marriott Mexico City Vallejo

Courtyard by Marriott Mexico City Vallejo

(2 reviews)

I had a great time at the Courtyard. I was having an issue with connecting to the wifi and the…read morefront desk staff went out of their way to assist me. I loved the fact that this location is directly next to a mall which makes it easy for finding food and shop especially if you need last-minute outfits. You can also see a pretty good view of the city which is about 30 mins away from this hotel. The dining room and furniture are all up to date and gorgeous there is also an outside eating area that gives you a nice view as well.

I had an excellent stay here. The staff were very friendly and accommodating, the room was very…read morecomfortable and clean, and the location was convenient (right in the airport, near terminal 1). My room was spacious and clean with a view into the courtyard below. The courtyard is an area we're you can lounge, buy Starbucks coffee and some food. It's also near the main lobby. The bed was super comfortable, and I appreciated having a sofa from which I could watch programs on the large screen TV. The bathroom was clean and had all the necessary amenities. The room service was great. You can order from the hotel restaurant, which has a good variety of food and drinks. The service was efficient and staff were friendly. I also was thankful for the taxi service. As I had a day to spend in the city before flying out, the hotel staff kindly arranged for a hired taxi. The rates were reasonable, the car was clean, and the driver was professional and accommodating. I would return to this hotel again on a layover or if I had a couple days in Mexico City.

Hampton Inn & Suites - hotels - Updated November 2026

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