Once you enter and cannot get over how nice it smells. Clean rooms and spacious and great location…read moreto so many good restaurants. The free breakfast every morning is perfect and all you need to get the day started. Staff was beyond helpful and friendly. Will definitely stay again when in town for work.

We stayed here for a soccer tournament and the amenities during a hot summer were so convenient…read more A/C, ice machines, and the pool are pretty standard but being so close to the fields was absolutely divine. Not to mention the complimentary breakfasts and laundry machines (IYKYK). It's clean, provides everything you need and the staff is super helpful and friendly.

This hotel is the definition of don't judge a book by its cover. From the outside, I didn't expect…read moremy stay to be as comfortable as it was. For the price of a nightly rate, the hotel is worth it. It has an elevator, a gym, free parking, and lots of food/grocery options near by. On Sundays, they let a church use the conference area. What surprised me the most was how good the free breakfast was that is included with the stay. I haven't had a hotel breakfast in a long time and it's an art that has either disappeared or the hotel has cut corners.

We have used this location twice now to accommodate the presenters at our organization's annual…read moreconference. The staff is always friendly and very accommodating. The hallways and common areas are always clean and tidy. We had several of our presenters leaving on super early flights and wouldn't be able to get breakfast. They gave them breakfast bags to go. Nothing fancy--basically some of the portable food from the breakfast, but that small effort went a long way towards making our presenters happy which made us--the organizers--happy too. The location is right off the 91 so it's centrally located to wherever you're going in Riverside. The two places for improvement would be (1) for them to have more non-pork options for breakfast (turkey bacon at least) and (2) addressing some of the rooms which showed notable signs of age and wear--particularly the bathrooms (sink, shower). I would take off half a star but yelp only allows whole stars. So it's either a 4 or 5. Quite frankly, I think the customer service a hospitality outweighs a few cosmetic issues in the vanity. So 5 stars it is! Besides, they appeared to be renovating several of the rooms so I trust they will have them all done by the next time we come. We absolutely intend to use them again and would recommend them to others.

Tru. By Hilton @ norco ca…read more Breakfast : Pancakes plus extras (the machine is fun for the kids) Eggs x2 Sausage Bagels plus breads Cereal x3 Juices Coffee Tea Yogurt plus dry fruit nuts Oatmeal Banana Apple Oranges clementine Room like with ikea furniture functional Bare minimum ... wish has extra seating area aside from one chair or use of the bed. Bathroom with dispensary units Some were empty In room fridge only The microwave for use by all guest It is located by reception desk As well coffee available throughout the day Gym pool laundry facilities are also available on ground floor . Overall had a pleasant experience and stay.

We come to Norco several times a year for soccer tournaments. Usually we stay somewhere else but…read moredecided to try this hotel out because of its proximity to the fields. That is the only good thing about this place. Besides the beds being lumpy and the pool cutting our children's feet, our children were made to feel like delinquents their entire stay, they were even afraid to go downstairs to eat breakfast. Front desk agent, Conner, was a nightmare. He consistently made up lies about children disrupting other guests with no evidence to back it up, he could not pin point which children (if any) were the ones being disruptive. Each child on our team was in bed by 10pm each night, which happens to be when the hotels "quiet hours" go into place. The hotel has foosball tables, games and connect four in the lobby so children can play, he took the ball for the foosball table so the children couldn't even use them. Worst of all, he then blanket charged everyone in the hotel for the children being noisy during regular business hours! A nice woman, Meleny, at the front desk agreed these should be removed when we were checking out, but as soon as Conner got back into work the charges reappeared on our credit cards. Some families getting charged up to 650 dollars for using the pool and their kids being noisy when they weren't even at the hotel during these noise complaints, they were at a baseball game! This hotel needs to get this guy under control. Not only is he horrible to guests, now he's committing credit card fraud with people!

Utterly disappointing. I booked a two-night stay at this hotel expecting a relaxing getaway to…read morecomplement a spa trip. Instead, it was one of the most stressful and irritating experiences I've had in a long time. I had the most unrestful sleep imaginable. The guests in the room above us were constantly stomping and blasting their TV. I called the front desk to ask them to intervene, but absolutely nothing was done about it. The issues started before I even arrived. Two days prior, I called to confirm my booking and was told everything was set. When I called again right before arrival, I was suddenly told my booking didn't exist. Though they eventually found it, it left me incredibly uneasy. When I finally arrived--exhausted and desperate to lie down--it took nearly 25 minutes of total confusion. The two older ladies at the front desk explicitly stated they didn't know how to check me in, leaving us just standing there. Also, the second floor hallway had a pungent, powerful marijuana odor permeating from outside of the rooms. To make matters worse, breakfast both mornings was barely lukewarm. The entire dining area was completely disorganized, and the staff seemed utterly confused about what they were supposed to be doing. From the messy administrative errors to the lack of basic noise control and cold food, the customer service here is entirely lacking. If you are looking for a peaceful, restful stay, look elsewhere. I will not be returning~~~~~~

NOT SAFE, NOT A HOTEL but a mysterious third thing I have yet to understand. The primary existence…read moreof hotel is that it is a place to rest/sleep yet for the employees of the Marriott Springhill on 6/12/26 this was LAST on the list of priorities for its guests. I stayed here for one night after a day at the Glen Ivy Spa and the rejuvenated energy I found from my time at the Glen Ivy was promptly gutted by a traveling soccer team comprised of preteens and their unhinged parents/chaperones as well as the lackluster performance of the nighttime employee(s)? of this weird space. When we arrived around 4:00 that day we noticed large groups of preteen athletes but did not realize the havoc they would wreak late into the night but it became quite clear after we returned from dinner that the intention of this group was to act as if they had rented the ENTIRE property and therefore run through its halls with a fierce to determination to be as loud, crude and sexually explicit as possible. Which with them being preteens is understandable that they would engage in this behavior with each other. However what is MONSTROUSLY perplexing is that the adults that brought them to this hotel decided that it was their SACRED time to enjoy the lobby of a mid range hotel to watch the World Cup (how dare you sully that treasure with your turdish behavior) with wild abandonment of their RESPONSIBILITY to CHAPERONE/PARENT minors. White claws are relaxing guys but are they time machines that transported you to a time before common sense? YET in the midst of all this we called the front desk to just try and get some extra sheets to make up the questionably stained folding futon sofa contraption and the phone was OFF THE HOOK. Which never was replaced considering a guest in my party tried to call down at 11:00 that night to ask them to address the non permitted hormonal festival happening in the hallway so we could try to sleep so we would be able to wake up as early as possible to leave. Since there was no answer she went down to the lobby, and saw the pack of adults still delighting in their willful ignorance. She asked if any of them were responsible for the group to which their amnesia swiftly kicked in. She then addressed the now two night clerks at the front desk who said their was nothing they could do, and when she asked about police assistance for the repeated noise violations they replied - "The cops won't come here" HAH! Understandable. Overhearing my friend talk to the night staff a FULL GROWN MAN CHILD from the soccer social had to be held back by his goober gang to keep from getting physical with my five foot female partner in this adventure of customer service what not to do antics. As she boarded the elevator sad excuses for women mocked her as if they had won the empire of Rome like a squad of Temu Helen of Troys. Gals, if you are reading this, it was just a few tables near the breakfast buffet equipment. The lack of accountability and ability to problem solve on behalf of this staff was grossly disappointing which to me indicates that they are very use to this type of behavior and are a hub for traveling teams. So, if this seems like the night for you because you're looking for a lack of sleep and to possibly get into a fight with a group of millennials that didn't understand the real meaning behind Fight Club, five stars. However, that was not my intention but I can't rate it any lower than one, so star for the story. It is not a safe environment nor does it fulfill its PRIMARY function of maintaining an environment where its guests can sleep. Oh, the room layouts were weird and the cleanliness was mid. HAPPY TRAILS!

Disgusting hotub, phone doesnt work in room. Hairs on the floor near bathtub. Told the owner about…read morehottub then and their and they said tomorrow cleaner comes. I let them know office said call in the am and next clerk said call in two days.

The place is dirty! Torn carpet, stains on the wall, stains on the bed skirt…read more The bathroom doors look like they have just been repaired over being broken. No hot water. The toilet barely flushes. I only stay here because my company pays for it. One room had an end table in the bathroom with the coffee pot next to the toilet. Yesterday, I put my suitcase on the bed and a cockroach came off the wheel from being on this dirty carpet. I am a timeshare owner with Wyndham and they should be ashamed and embarrassed to attach their name to this place.

Hotel was fairly priced, was very dirty, dog hair in the sheets, neighbors making noise all night,…read moreworn out furniture, lights in room didnt work, hall way carpet was dirty and smelled

Staff is very friendly and willing to assist guests in a pleasant manner, and several go above and…read morebeyond. Maintenance requests are handled quickly and professionally, thank you Steve, and housekeeping is always ready to assist with any concerns, within their abilities, Linda and Jessica, and the front desk personnel do a great job of providing excellent customer service, especially Jocelyn, Mirit, and Robin!!!

Stayed at Best Western Corona. Not too many locales for late night dining so find restaurant…read moreelsewhere. Breakfast included at this hotel is good since it was difficult to find nearby eating. Breakfast had egg, egg omelet, bacon, sausage, Belgian waffle, coffee, juices, fruits, cereal. A little something for everyone, some items you can eat or leave it. Best part is not having to get in car looking for town eats. No service, self help with paper plates & plastic utensils, self trashing. 3 stars out of 5. Good work!

I arrived shortly after 8 PM to an empty checkin desk from which I saw two women retrieve rolls of…read moretoilet paper. After fifteen minutes of waiting (still no sign of an attendant) I retrieved my phone from my car to call the front desk number. After minutes of ringing, it sounded like someone picked the phone up and immediately slammed it down to end the call. Another exasperated guest who had arrived as I was retrievign my phone from my car was now pacing in the lobby, loudly complaining about the unattended desk, commenting that he had never seen such dereliction. At around 8:30, a slight man, perhaps in his mid thirties with olive skin and black hair entered the lobby with a trace of a smirk on his face. His body language was defiant and avoidant as he rounded the desk, opened a side door, and then appeared through a door behind the desk. Making no eye contact, and with nothing in way of a greeting or apology for his lengthy absence, he curtly mutters "driver's licence" in the empty space between me and the other guest. I give him mine and my credit card (at this point still willing to check in). Noticing the defiant and rude body language continue, I then politely asked the man what his name was. He flatly ignores this question, refusing to look up from his screen. I then, politely, but firmly ask him again. He then retorts with a rudely toned "why do you want to know?". I give him a third chance to tell me what his name is, before I inform him I will be recording the rest of our interaction. He does not protest this, and I record a five minute film of this man's very, very rude, unprovoked and defiant refusal to answer polite but firm questions, and his subsequent decision to slam my credit card and id on the desk before storming off into the room whence he had come to hide from his job. The other guest began to shout loudly in protest, knocking on the door this man was hiding behind, pleading for him to return to his duties. The recording of this man's abandonment of his duties lasts about five minutes before the guest and I resort to a customer service call to a Philippine call center where a woman calls this man on an internal line, coaxing him to return to his desk. When, after perhaps another five minutes he does, I again ask him politely and firmly why he had refused to tell me his name. Again refusing to answer any of my questions, the man simply storms off again to his hideout... Video of the incident will be shared with management and the corporate entities concerned. If you experience similar behavior, please document it and report it here.

Hotel Del Sol - I've honestly stayed in worse places :/ Looks like they remodeled the inside of the…read morerooms so that part wasn't too bad. It's really just the few unsavory individuals that look like they live in a few of the units that make the vibe a little sketchy. If they cleaned up their act and didn't rent to tweakers the place might be okay. We were in a pinch for a night and everything in the area was sold out so it worked. Will I be back? Definitely not

as soon as we walked into our room, we got a strong smell of pee luckily we were able to get our…read moreroom switched sadly the second room was even worse. We had to go get cleaning supplies and clean the room ourselves. The bathroom was also really nasty. There was hair all over the place and there was all over the tables which I'm guessing was from the last guest the pool was really dirty.

My experience at this hotel was extremely disappointing, and the entire situation was caused by…read more**Kyleigh Miles* When I arrived for my late check-in, she was unfriendly, argumentative, and unprofessional from the moment I approached the front desk. Instead of helping me locate my reservation, she focused on arguing about the reservation dates. She told me the internet was down and that she didn't know when it would be back, but she made no effort to find another solution or reassure me. It seemed like she either didn't know how to handle a late check-in reservation or simply didn't want to help. I had to call customer service myself while waiting in the lobby. I had the call on speaker the entire time. When customer service called the hotel to verify the situation, Kyleigh refused to speak with them. She claimed the phones were not working, even though she had answered another phone call earlier. Customer service repeatedly asked to be transferred to the front desk, but she would not cooperate. At one point, she walked into the back office and left me standing there without any assistance. The entire situation felt very suspicious because of her behavior and complete lack of customer service. As someone in a supervisory role, I expected professionalism, problem-solving skills, empathy, and a willingness to help a guest. Instead, I experienced the opposite. Her lack of hospitality and customer service skills turned what should have been a simple late check-in into a frustrating and upsetting experience. I hope hotel management and the corporate office are made aware of how Kyleigh Miles handled this situation so they can address it appropriately. No guest should be treated this way. Based on my experience, I cannot recommend staying at this property located at 12509 Schleisman Rd., Eastvale, CA 92880. Besides wasting my time I have to be on the phone more than 30 minute to reverse my reservation and have my kids wait for me.

I'm usually a Marriott/ Bonvoy guy, but when I'm ANYWHERE near Norco/Eastvale/Corona, this is the…read moreplace I wanna stay. The staff is AMAZING and the owner operators have done a tremendous job making stays here special, while continuing to provide amazing service and spotless facilities while keeping hotel nights extremely affordable!

We arrived here at 8ish-pm on a Thursday night, and check-in was quick. The hotel is right by the…read morefreeway as you exit. It's near many restaurants/fast food chains and supermarkets so no worries about having to travel far. Parking lot doesn't look too big but was occupied by many cars already though there were still a few parking spaces available. The lobby is clean and open with a water dispenser with lemon slices. I was hoping to refill my water bottle but there's a sign that says to not do that but rather use the plastic cups to the side if you want water. There are 3 floors but ONLY 1 elevator and it's slow. Faster to walk the stairs though its located on either end of each floor. Imagine the hotel busy and waiting for the elevator. Eeek. The hallway and stairways are clean. Our room with 2 Queen size beds is a decent size though a little narrow eith limited walk space. There is a long bench to put your luggage(s) on or for you to sit on. The back wall where the bench is there are square hooks to hang your purse or clothing items. There is a small dresser part of the desk and a small closet/armoire with somw hangers, iron and an iron board. There are many dimmed lights options within the room. There are switches under the TV, by the bed stand, and 1 by the closetn but I like the table light (3 settings) better to act as night light as its dimmer and doesnt brighten up the room. The bathroom is very spacious. The tub has a grip mat to prevent falling and there are complimentary Dove brand hair care and hand wash & lotion. The water pressure is strong and the hot water is hot! What I like is that there is a bathroom fan that is strong enough to suck away the moist after a shower. It's loud but it does its function. Most hotel rooms don't even have the fan. The bed is good, not great. Not soft but not firm. The pillows though are very fluffy. I like that the linens are clean and pretty white as I did not see any stains. Complimentary breakfast is good though I wish they had bacon on the weekends as they only had it on Friday. The rest of the weekend was turkey or pork sausages instead. There's a variety of hot breakfast (scrambled eggs, cheese egg Omelette, bacon, sausages, biscuit and gravy) options with bread, english muffins, muffins and including a pancake machine. They also have a small fridge with Oikos yogurt (strawberry/ blueberr/vanilla flavors), organic valley milk )regular/chocolate milk), and SILK brand milk with a juice machine. A coffee station is available all day including a basket of fruits (apples/bananas/oranges) on the table for you to grab. The eating area is small though I didn't experience any issues with getting a table during my 4 days/3 nights there. Service at the front desk is good though my interaction was to request a pool towel only. My husband managed the check in and check out but he didnt complain so I guess all is good. The gated outdoor swimming pool & hot tub area is small with a few lounge chairs and 2 tables. But good enough for little kids to enjoy during their stay. I would definitely return to this hotel if our hockey tournament requires us to. It it kind of farther to the rink where we have to be compare to another hotel where we usually stay.

Very nice stay. The room was quiet, clean, and offered great space. It was easy to relax and enjoy…read morethe accommodating features such as the shower that has great water pressure and temperature. The hotel was easy to find and priced nicely. The breakfast had a lot of options including self made pancakes, yogurt, toast, sausage, eggs and more.