I've stayed at this hotel several times while in the Norco area and my stays have been much better than several area hotels. The price was very fair and the staff is extremely helpful. I recently stayed here on 2-28-20 and on my check in I asked about availability the following day. I was informed that they were sold out which is what I also saw online. The front desk person took my info down and said they will check in the morning if they can arrange something for me. On 2-29-20: I got a call from the front desk and was informed they can accommodate me with the same room I had originally. It worked out perfect. I've been to another similar hotel down the street from this location and had a similar situation and they did not attempt to help in anyway. So YES I DO RECOMMEND THIS LOCATION TO STAY AT!! read more

Dirty room, dirty bedding with holes. Outdated and dirty bathroom. I would not recommend this hotel.

Terrible management, I would not recommend this is the manager and he seems to be so very bothered at the fact that the maids have to actually do there job . I didn't leave it a mess ether but the carpet is disgusting and this place is very out dated . The pool is icky and it's just all around not a good place read more

Howard Johnson by Wyndham Norco - Old safe doesn't work carpet is musty and gross - Hotels Near Me - Norco, California

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Do not stay here. They do not care about basic cleanliness and public health safety. See the pictures for themselves. We did not notice the mold until the following morning. The bathroom lighting is very poor. Manager only offered an apology and 20% discount on a future stay. Like I would dare return here!!! read more

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Demolition and relocation is the only hope for this insult to the once proud reputation of the Howard Johnson namesake. How can anyone feel safe when the safe is beaten and abused obviously broken into. The entry door forcibly opened having broke the security latch. The sink outside the tiny people bathroom that doesn't drain. Commode that is so low to the ground the vermin can use it. Totally unsafe for families and those non-criminal in nature. Hazard for those with impaired mobility, horrendous sidewalks with dilapidated stone paths through dirty, muddy landscape. There is 1 redeeming quality.... the beds (mattresses) are of exceptional quality. Too bad the bed is in a piss hole, where only the tired, exhausted traveler would be forced to pay. TO HOWARD JOHNSON.. call me and fully refund my charges. They even fought me over service animals. I knew why during my 1 horrific night. The cockroaches in the microwave and bathroom are the service animals provided by the hotel. Beyond disgusted and annoyed I gave money for filth!!! My phone contact 424-358-7147 Respectfully, Jesse Foreman read more

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We booked a lovely king room and loved the stay because it was quiet and stocked with everything we needed. However, the customer service, maid service, and overall pleasantry of the hotel went for a decline. Not once in the days that I booked my stay did anyone from maid service come to service the room, dump trash, or give fresh towels. The sheets and bedding (guaranteed clean and fresh) had fresh blood on he inside of the sheets. No replacement of the sheets were given and when I did try to escalate the situation at hand I was met with huge resistance. My significant other had an emergency where I needed to get into the room (in which I had a key) and it would not work. Mr. Smit Patel, the hotel's manager, was absolutely no help. Not only would he not allow me access to a room I paid for but he wouldn't corporate with my concerns about my significant other who may or may not be unconscious behind the door. The second night that I was at the hotel I couldn't sleep in the room I paid for and I was denied a partial refund. Along with this situation, when it came time to check out, I misplaced my room key and had to pay $50 dollars out of my $100 dollar deposit for the key and by the end of the interaction, I got none of my deposit. Mind you, there was nothing that stated such actions would be taken. When I raised these concerns to Mr Patel he cursed me and left the lobby towards the back but not before putting a sign up refusing service should they see fit. I ended up needing to call the authorities because of this situation and was out of my money as well as my time. Bottom line: not a bad motel to stay it's cozy but the service is piss poor. I hope something can be done to rectify this situation because not only am I out of my hard earned money, but I was late to my appointment. Pictures included just shows the situation at hand. read more

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My boyfriend & I have stayed at this place MULTIPLE TIMES. And lately it's been a sh*t hole. Very rude people , lost my purse some cheap purse with 100$ in it went to come back for it 20 mins after leaving "could not find it". I'm guessing one of the maids needed it. Of course y'all couldn't find it. The soaps are NEVER restocked, shower rack fell off, some rooms REEK of cigarette even when they aren't no smoking rooms. And to top it ALL OF the worst is the maid OPENED THE DOOR while me and my boyfriend were inside NAKED !!! We had to yell at her to get out !! It was 3 knocks and she just opened the door and WALKED IN ON US NAKED IN BED. Very unprofessional. Save your money read more

the puny little indian guy double charged our card. When I confronted him he lied about it. He then proceeded to cuss every stupid word in his low IQ vocabulary promising to double charge my card again. Ah the truth comes out so easily. Watchout for these guys, they are crooks. The rooms are disgustingly dirty. Out dated and old furniture. It stinks like gym socks inside the room. The remote to the TV didn't work. The toilet and a other fixtures were as old as the 1970s. You'll see for yourself if you go there. read more

If I could give this place a zero I would . This hotel is awful! The management is horribly rude and the rooms are dirty and disgusting. They wouldn't let my son go pee after they disconnected my keys on our second day at our 4 days reservation. The kids and my boyfriend had the key to get in but the hotel disconnected it and therefore my kids were displaced until I could get off work. And the man in the lobby screamed at me with my son standing next to me... I would never stay here again also they got my reservation all incorrect by cutting it a day short. Don't stay here I would not recommend this place ever!! read more

Over all good experiences place is clean comfortable I didn't use the pool but that looked clean as well I just wish the check in process was a little smoother they don't take certain cards so I'd call and double check yours is accepted would stay here again read more

STAY AWAY! ESPECIALLY IF YOU ARE A WOMAN!! Horrible experience capped off by a manager who literally had hate in his eyes. Tv did not work. They came to the room and had no idea what to do. Eventually he said all I could get was the five local channels and I had to type in the channel number. Ok. Then the sound went on and off on those channels. Ok. BUT, After bragging I was the first person to stay in a newly decorated room they began redecorating the room above me at 8:30 am. Pounding, slamming and throwing things. Like it was coming through the ceiling at me. I called to ask they wait an hour for me to wake up and check out. Nope. I packed up and went to the desk. I was told I shouldn't expect them to adjust their construction schedule for me. There were 100 empty rooms why didn't you put me in one of them?! He then actually doubted there was any construction at all, when there were workers, machinery, tools and activity in that one room. He offered no empathy or concern. Told me to get out, leave a bad review, contact Wyndham, he didn't care. Ok will. No respect at all. read more

Giving 1 star is a favor, only because I can't give negative stars. I checked in with my 3 kids around 9 pm, hoping to rest and sleep in, only to be woken up every hour with what sounded like construction above us or next to us and a phone call at SEVEN THIRTY IN THE MORNING, telling me I had to wake up and move my car because they would be fixing their parking lot. After waking me and my children up (who were finally sleeping like a rock), we couldn't go back to sleep because of the loud sounds of pavement being torn up. I called begging for a refund, and the employee refused to connect me with the manager. TERRIBLE SERVICE, UNETHICAL PRACTICES AND EXTREMELY UNPROFESSIONAL. read more

We had a very short trip at this hotel. We booked in and booked out that same night. They blamed me and my partner for damage we never did. The assistant manager was extremely rude with me on the phone and swearing and calling me name. He kept lying to me on how he would speak to his manager and never was. He said if I kept calling for his actual manager that I was never going to get my deposit back. I also explained to him that the bathroom door was open the time we stayed there and he called me a lying bitch and then kept hanging up on me when I'd call. We will never be going back to this place. read more

Very quick layover stay here and it was nothing special. The room was clean and stocked. They need to provide more towels but luckily I brought my own so I didn't feel the need to ask for more. The walls are thin. The parking is tight but if you just need a place to crash it'll do the job. read more

We are definitely in a pandemic they have to deal with people being super racist of many colors i thought it was over years ago yet i seen an african american woman accosting a middle eastern man here she was super inappropriate burnt out yelling and screaming over nonsense in front of their kid while her dude was limping Around playing the handicapped card very ridiculous nobody wants to hear your sob story grow the fuck up read more

Howard Johnson by Wyndham Norco - Crazy lady's car yelling and screaming like a maniac - Hotels Near Me - Norco, California

I stayed on 4-30-23 the room was decent the receptionist guy that help my boyfriend checked in was nice. I like the fact that they have a coffee and juice machine but their breakfast was just slices of bread . The receptionist guy that helped us checked out he looked mad like if he was in a bad mood. It's a good place just to spend the night but i don't really recommend it and the t.v has a lot of blocked channels read more

Last minute rsvp & Mike was so helpful, polite & knowledgeable...I appreciate good customer service people like Mike! The property outside seemed to be clean & kept up...The room was nice & clean, besides some Missed Dirt Stains on the furniture but I used sanitizer wipes to clean it up...4 pillows per bed made my morning!! Comfortable bed...Oh, can't forget they have DIRECTV!! Love it!! Worth a good weekend stay! read more

Howard Johnson by Wyndham Norco - Double Beds & Amenities - Hotels Near Me - Norco, California

Dirty, disgusting. They Should not be allowed to rent this place. The Manager Mike, has not returned any of my calls read more

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Roach infested place!!!! roaches everywhere in my room I was scared to look under the mattress

we arrived on 10/28/2023 the room was right next to the laundry room the lady's were very noisy had to contact the front desk. There was a big gap in the door enough to ware you could look right into the room clearly , directv didn't work they had to come into the room and replace the box. My son accidentally left his air pods on the bed when we went back we showed management that the location still showed them located in the laundry room but they said we don't have them. 15 minutes after we left the the air pods traveled to an address in riverside. I contacted management again and got a rude response very angry asked for corporate number he would not give it to me and ask his name he would not give it to me he hong up on me I called back and he started cursing me out very disrespectfully very angry. We contacted the Norco police to assist but they gave them no information. We had riverside PD go to the location we're it shows the location of the AirPods but they would not answer the door. So don't leave belongings you may never see them again "great crew". read more

I booked a room online through booking.com for this evening I booked a king size room I came to check in I told him I had to service dogs they wanted to see their paperwork I showed them their California service dog license they would not except that I had to call the police to explain to them what they are allowed and not allowed to ask about service stores they kept saying they are not dog friendly. I tried to tell them that is not the case with service dogs. They finally agreed to give me the room it was on the second floor with two queen size beds not what I reserved I do not recommend this place at all the front desk guys were rude and arrogant and did not want to assist me I have a physical handicap and they did not want to give me a room on the first floor and there is one open down below me. read more

What a dump. They didn't have maid service and the room didn't seem all that clean especially the tv remote was nasty and filled with gunk, Plus we had to ask for towels, toilet paper, and help with the tv. The noise around the complex was bad and upstairs stomping around until 1 or 2 in the morning. The smell of marijuana was prevalent every night and early morning. The sheriff's car was cruising through the parking lot periodically and another customer upstairs was complaining about finding 2 syringes in his room and was going to call the police because the office wouldn't refund his money although he'd been there just over 30 minutes (20 of which was on the phone to the front desk). The ice machine was dirty and vending machine empty. Needless to say we aren't returning. read more

THERE IS A TWO WAY MIRROR!!!! I was upstairs over the parked cars underneath and I was by myself I was scared and called my boyfriend to sleep with me! It was an Indian female girl not to old who sold me the room I CALLED My BOYFRIEND AND NEVER GAVE ME MY MONEY BACK ! read more

We booked the KING SMOKING ROOM which you can find on the Howard Johnson by Wyndham website and every booking site. CLEARLY listed as a smoking room. Upon check in the desk will tell you it is a smoking room. After check out they will charge you for smoking in a non smoking room. We own a national company and travel more than 20 days per month. We typically stay at nicer hotels for the comfort. Most are non smoking which is fine as we don't smoke in our home, vehicle, and of course...most hotels so we don't mind going outside or to our car at some locations. We were surprised to find a Howard Johnson with a smoking room. We asked TWICE to confirm it was a smoking room. Thankfully, the booking company we used has given us a future credit for the amount we were charged for smoking as their investigation found the same thing, smoking room listed on their site and howard johnsons website, smoking room booked! PLEASE pay attention to the reviews from NON SMOKERS that were also charged for smoking in the room and believe them. If you get a smoking room, record them saying you can smoke in it!!!! They are running a scam. As for the rest of the hotel, what you are getting is not what you expect from a Howard Johnson or any Wyndham hotel. It was not great, but not the worst hotel we have seen. For a proper comparison it is like an old motel 6. We did not see bugs inside. The bedding is light but appeared clean. The carpet appears clean but we spilled a little water on it and when we dried it with a towel the towel was very dark grey so it could use a shampoo and disinfecting. Its not what is in the pictures, but a lot of hotels are not. The staff is somewhat polite as long as you don't have a problem. We were checked in for approximately 16 hours but stayed in the room 9 hours on a layover. We are concerned about their business practices along with the number of people that have experienced the same charges. We will be submitting everything to Consumer Affairs for deceptive and misleading business practices in hopes that they change all of their listings to non-smoking or stop charging the clients that book a smoking room. We can't change what we are dealing with, but we can work to ensure others don't have the same thing happen to them. read more

We decided to make an affordable decision for a quick overnight stay and made a good decision. We checked in and were greeted by two night gentlemen after waiting for about 3 minutes. We got our room keys and came to find out they didn't work. We had to go back to the front desk, and the second pair worked perfectly! The room is simple and clean. The bed was very comfortable. The deadbolt on the door did not work but we made to sure to Chain the door up when we went to sleep. The walls were a little thin and could hear stomps outside and our neighbors getting home late at night but it wasn't too bad besides that. Overall we were very satisfied with our stay and slept very well. We would recommend this hotel for people who want an affordable, clean, simple place to stay. read more

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This hotel is a scam! Stay away! It's very cheap and disgusting and They will falsely claim that you smoked inside the room to steal your deposit. I had never smoked in my life. Receptionist is extremely rude! There are much better hotels in the area. Do not ever stay here! read more

It's seem like the accommodations at the Howard Johnson was perfect for me. Front desk clerk Ms Jeel was very helpful with my needs. At the spear of moment very accommodation. Place under renovation in the parking lot but parking was plenty. Very quiet I recommend good price and location in norco. read more

Place was clean. Basic. Nothing fancy. Parking can be tight. They do have some carport parking. Walls are THIN. I could hear our neighbors in the early AM talking. Beds are ok. Pillows were better than the basic foam pillows so that was nice. Our room had a refrigerator which was nice. Skipped the continental breakfast in favor of a local spot. For the price it was a decent spot & I'd stay here again but not if the price was higher. read more

me and my husband and our three little kids chose this hotel because we thought it would be fun for the kids we got the room with a queen bed and bunk beds. the room only came with 4 wristbands for the pool and they wouldn't let us order or buy an extra wristband for my ONE year old child. so we couldn't even enjoy the water park as a family and that is the only reason we picked this hotel . the staff was rude and not even trying to give us other options. I even called before booking the room and was asking questions about the water park and if it was included and not once did they advise you had to have wristbands. DO NOT BOOK THIS HOTEL A COMPLETE WASTE read more

Becareful they take copy's of ur ID Nd debit card information idk if that's normal but I wasn't ok with it I made them give me the copy they took they gave me an okie dokie story on why they needed it.. so be aware becareful read more

First time ever staying here. Was impressed by the way it looked. Looks can be deceiving. Turned off the light for bed and was bit. So disgusting when you see the big bugs on the walls and bed. Fully grown bedbugs. Here's 1 of many pict. read more

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Let me start by saying....you DO get what you pay for, and I'm completely aware and fine with that. But I do not expect my toiletries to be used (see in photos), the laundry bag used and rehung, burned out lightbulbs not replaced, battery missing from smoke detector and the toilet seat to not even be bolted down!!!! I'm sure there will more issues as the night continues. read more

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I have stayed at several H.J. being that I travel for work I spend about a week a month away from home. I have never encountered a hotel that GIVES the police a list of not only the NAMES of all the guests registered at the hotel but the vehicle make, color and model of EVERY guest registered. The police wait across the street and pull people over not to mention are in and out of the hotel for Lord knows what several times a day.... I was offended and will never stay there again. There should be some sort of law against it... read more

Booked a room for 2 nights through Priceline and got a pretty good deal at $62 per night, king bed. Has a small fridge (in dire need of defrosting ) and a microwave. The first thing we noticed upon pulling down the bed covers was the filth on the cover of the box springs. No way this just happened or that anyone with eyes on the housekeeping staff could miss! Looking at the room a little more, we notice how dirty the walls are. Yes it is a smoking room but this was who-knows-what slopped on walls and doors. Next the bathroom door knob locked me in the bathroom. The handle turned and turned but won't open the door. Luckily my husband was there and able open the door from the other side. So for the next two days we don't fully close the bathroom door. Sat afternoon we return to the room (#226 btw) and neither door key cards work, took 6 tries to get the card to read. When we checked out I talked to the guy at the front desk, explaining the bathroom door problem. He said "ok, we will have it looked at". I asked if he or other management ever goes to look at the rooms. He said "no I dont, but I have maintenance go look later". Yeah... that's not what I meant. Avoid this particular Howard Johnson in Norco. read more

Howard Johnson by Wyndham Norco - The box spring cover - Hotels Near Me - Norco, California

stayed at a Howard Johnson hotel Saturday 10/30/21. Upon check in the doors were looked and was directed to a window on side of building. I asked why is hotel lobby locked and he blamed covid. I asked what time breakfast was served and he said it wasn't being served due to covid. I told him that I paid to stay at this location with breakfast being served. I Stated that the website says breakfast being served. His answer through the plastic window was I can go stay somewhere else. I advised no I can't, prepaid and no other rooms available elsewhere. I literally paid $199.97 for this hotel and now no breakfast. I travel a lot and every hotel I've stayed at the lobby is open and breakfast is being served so the check-in has already been a double negative. We went to the room, first thing was the awful smell. Literally smelt like 10 years of piss. I literally was gagging. This hotel room was so dirty that I was grossed out. I took pictures showing the dust, dirt, grime the hair in the bathtub, the broken safe, food splatter all over the furniture. The carpet felt like it hadn't been cleaned in 20 years, it was so sticky. I literally am looking for a complete refund. I will be filing complaints with every avenue possible until this gets resolved. I have never filed a complaint of all the years that I've traveled but I have to speak up because I'm not the only one obviously has a problem with this location the reviews online have been making complaints about this hotel forever. Whoever runs this location needs to have someone from corporate make a visit to address this. It was the most filthy room I've ever stayed in. using covid as excuses is unacceptable as everything is open. I travel weekly and I will attach pictures. I am awaiting someone from Wyndham hotels to contact me complaint #4689934. I also contacted Priceline and said I couldn't get a refund but filed a complaint with Jose #1145504605 Sent from my iPad read more

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If I didn't have to give any stars I wouldn't! Worst hotel ever! The room wasn't clean, the door had a napkin shoved in the lookout hole because the glass had been removed, the door didn't fit the frame and 3 of the 4 lamps had no bulbs. WiFi didn't work and tv was iffy.Someone tried to get into the room and the front desk never followed up with us. I ended up shoving my suitcase and a chair against the door. If there was an opening at another hotel I would have been out of there immediately!! read more

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We arrived here and the way the receptionists welcomed us was pathetic.They were very unprofessional and unreasonable expecting the one who booked the rooms to be physically present when they were already given a heads up that he wasn't traveling with us.After arguing with them they suddenly became friendly.Racist Indians do not waste your money read more

Howard Johnson by Wyndham Norco - Receptionists - Hotels Near Me - Norco, California

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First off, if you change your pet policy after reservations have been made, don't grumble if people show up with pets because when the room was booked a week prior, pets were allowed, per their website. Hassle about checking in with a service dog is also not appreciated. As another user said, it's not a great place to relax, it is somewhere to stay when you've had too many beers and the clientele certainly reflects that. I made triple sure to not leave anything of value in my car but it would not surprise me if my car is broken into. One thing that I'm really not liking is that my DEADBOLT CHAIN IS BROKEN on my door. Not cool. So this is not a completely negative review, the rooms are decent and clean and the price is not too bad.The young gentleman who checked me in was pleasant and competent but the man at the desk later on was not friendly at all and was confrontational. I normally do not leave reviews on hotels (and I stay at a lot of different hotels) but I felt compelled to review this hotel in case any families with young children were considering booking at this Howard Johnson motel. It's not really a hotel I feel 'safe' at so it's not one I would recommend as a family hotel. read more

WORSE HOTEL EVER!! I'M NEVER GOING THERE AGAIN!! I should had taken pictures of it, but i was too tired and just wanted to go to sleep. ---The first thing that i noticed when i walked into the non-smoking room was that it smelled like someone smoked cigarettes in there. Secondly, i found pubic hair on the toilet rim with a broken toilet lid. Third, the front desk didn't tell me anything about a wifi password. Fourth, the air conditioning's cover housing was broken and was rattling really loud. i was annoyed from it so i shoved a pen into between the gap to stop the rattle. Fifth, NO COLD WATER!! It was just only hot water coming out from the sink and shower. Plus, the shower handle was broken!! And the last one that i was more unhappy about was when I checked out at the front desk, i had to ask for my own receipt. they didn't make a printout of an actual full paper receipt, they just torn off the copy of the manual receipt that was processed on the chuchanga (manual credit card copy) and just hand it to me. I looked at my receipt and looked at the front desk guy with a, "WTH look" . However, he just walked away back to his little office in the back. HE WASNT WEARING ANY SHOES!! JUST BAREFOOT!! I felt disgusted and feels like there's something fishy with that place. read more

The room was nice and clean. The air conditioner ducked! Felt like a fan no cooling. The front desk people were very nice. The TV gave us trouble, we had to call 4 times before we could get someone to fix it. It's okay, the jacuzzi was broken. That sucked cause my girls wanted to go into the jacuzzi. read more