ZERO STARS - I booked this motel through Hotels.com for a short visit to see my child who attends a…read morenearby university, and I've never been more horrified by a lodging experience in my life. From the moment I arrived, the room and property was absolutely filthy -- dirt caked into the floors, stained bed linens, and grime coating the walls. The smell inside was unbearable -- a pungent mix of marijuana and curry that hit you the second you opened your car door to check in. To make matters worse, I found stink bugs crawling up the walls. It was truly revolting. The so-called "bed" was hard as a rock -- I might as well have slept on the floor (if it weren't covered in filth). As if the room itself wasn't bad enough, trucks in the parking lot were revving their engines at 2 AM, making it impossible to get any sleep. What really pushed this experience over the edge was the appalling behavior of the office manager, PK. Who called me at 10 PM the night before check-in, threatening to cancel my reservation because he "couldn't run the card" -- despite my Hotels.com booking clearly stating Pay at Check-In. When I tried to explain this, he became rude, disrespectful, and downright offensive. He told me, "You too poor," and said he didn't want "drug addicted people" staying at his motel. This was completely uncalled for and beyond unprofessional. No customer deserves to be spoken to like that -- especially when the booking terms were being followed correctly. This motel is an absolute disgrace -- dirty, noisy, and run by someone with no respect for customers. Do yourself a favor: save your money and stay somewhere else, even if it's a little further away. You'll thank yourself later.

They overstep boundaries! Today, I was getting around, gathering my belongings, and then the…read moremanager knocked once, then walked right in, with no question. I was nearly ready to go. This man came in and behaved very authoritatively and made his way around the room, and was telling me to perform certain tasks. I was diagnosed with frostbite and trenchfoot, on just the eighth! I've been recovering, and I still have a heavy limp, and this man came in and acted like he was the unwanted stern uncle I never had! The smile on my face is completely gone, after just enjoying myself, purely, to a tv show and a coffee, but this man came in, and behaved so strangely and awkwardly. I tried to hard to be polite to what I assumed might be his personal culture, but eventually I had to affirmatively tell the man to leave my room so I could prepare myself. Him hovering around and acting like we were a small family was not okay, and I will not be staying here again. Bottom line- creepy, creepy feeling after that stay. Felt like paradise, but after his incredibly suspicious behavior- my smile was wiped, and I'm ready to sail off. Will not stay at this motel, ever again, after that- how incredibly rude and indifferent. When I told him that I was a housekeeper, and that I could take care of the room myself easily- he remarked back with "a housekeeper would have their room clean," or something along those lines. I had had, and have established every intention to leave a clean room, yet more motivated ever to put this establishment in my past. Everything else is odd, too, I tried to be polite, but in consideration of the motel and their standards- they act, and behaved like my inventory was their personal business. On every account- I've had many awkward instances here. Now, with my life more serene than ever, on my own path- I won't tolerate this behavior anymore- Chippewa Motel is going to remain in my past. I deserve better than the service I received at my stay here.

For what it is, it's fine. I just needed a place to crash between shifts for work so I booked a few…read moreone night stays at this motel. I misremembered it as being the same one that I stayed at previously (which is next door), oops. Checking in was easy, they send you a link for mobile check in which saves a tiny bit of time since you can upload a photo of your ID and then they just have to give you a key when you arrive. The room is spacious, with two queen beds, a microwave, and a mini fridge. There was a used washcloth in the bathroom of the first room I stayed in, which gave me the ick. The hair dryer in the first room did not work, so I had to leave in the morning with wet hair (not super ideal in January). The walls are very thin and I heard the person in the room next door coughing all morning. My second and third stays were better, with cleaner rooms. There is a pool and hot tub which I didn't check out. They used to have a complimentary breakfast station, but between my second and third stays, they converted that space to a 24/7 convenience store with snacks. Overall this is not the best spot, but it's a basic 2-star motel.

First of I requested handicapped room especially bathroom. When we get there no walk in but a…read morebathtub/shower. Noticed slight mold around tub floor. This hotel really needs updating. I accidentally left my good water bottle behind. The front desk girl, Angel, who is such a sweetheart, called and told me it was there. It would take an extra hour to get it, The manager told me he could ship up at my COST. After paying more than we should have and dealing with all that I lost it and told him to shove it and I will never be back!!! Rant over

Went to the casino only, stayed at a different hotel. Played slots, went to a bar and watched some…read morefootball. The bar had great food and drinks. Great entertainment. Had a great time! We will be back! 5 Stars!

It was beautiful. We stayed at the resort. For a three day conference. Unfortunately the huge…read moredriveway and entrance was under construction. It was her first time there so we didn't know our way around. My wife had a conference her Business was putting on and so we brought a lot of things with us. We had to decorate a suite for over 30 visitors staying with us. The house cleaning staff was perfection. They made us feel very welcome. They were kind. They went out of their way to be sure to ask if we needed anything at all. That was great service. Rooms were comfortable and clean. But I don't think they were worth $350. Especially with the construction happening. It felt like we were losing a bit of the experience. Even the gift shop was closed. It was interesting to me because we are coming to see Rod Stewart in September. It was a preview to us and how things might be. I understand construction can take time and it's necessary. But nobody should pay a premium and get half of the experience. The casino was beautiful, but confusing. And confusing is not a good way to gamble your money.

definitely in love with this place ,so clean so nice my kids had a blast! im about to brin them…read moreagain soon!

Extremely Disappointing…read more Very disappointing experience. At Soaring Eagle Resort Water Park Lodge. At approximately 1:30 AM, I had to wake up my 5-year-old, pack up our entire room, and move to another room because the thermostat was not working properly and the room became unbearably hot. Having to do this in the middle of the night with a young child was extremely inconvenient and unacceptable. I spoke with the manager, Chloe, who was rude and dismissive. After explaining the situation, I was told that 20% was all they were willing to offer and that there was no corporate office to contact because they are not a franchise. Considering what we went through, 20% is nowhere near an appropriate resolution. Things can go wrong at hotels, but how management handles those situations matters. Unfortunately, I felt completely let down by both the experience and the response from management. I would not recommend staying here.

We showed up to check in and immediately upon entering the hotel lobby, there was a bucket catching…read morewater dripping from a leak in the ceiling. The place had a terrible odor. We walked up the desk and they informed us they had no internet, therefore they can't look up anyone's booking. They were writing down people's names and asking us what type of room we booked. It was just in our honor! We said we had two queens- they gave us keys and we went up to the room. It was super small and smelled pretty musty. The windows were filthy like a child with sticky fingers played finger painting on them - and the window was unlocked. No internet means no TV. The vending machines were empty. We got a bad feeling about it so we left. They said they couldn't issue a refund because we'd booked it through Expedia. We walked two doors down to the Holiday Inn. We got a very nice room and it was just $30 more than the dump we originally booked. One good thing I can say is they spoke with Expedia (we called them and they asked to speak with the manager there). The manager agreed to allow me to get my money back. I know the internet issue was not their fault, and they were very nice, but the place needs some TLC!!

Rooms are very small. Room reeked of weed and so does the staircase. Pop machines don't work and…read moreall the chips in the vending machines are expired. Going to try to cancel tomorrow's stay and go to a different hotel. But I have a feeling I'm out of luck. Oh walls are very thin. I got to hear the people next door having sex. Holiday inn is next door . Little more expensive but worth it.

This hotel was a pleasant surprise. I booked it because they accept dogs. I really appreciate how…read moreeasy they were with checking in with a dog. Zero hassle. Just the normal check your Id and make a deposit in case of damages. The hotel itself was very nice and super clean. The staff all seem great. The layout is a little confusing, but it works. The room itself was very nice. Got a ground floor room, maybe due to the dog. The room had two queen sized beds, the normal desk and chair. There was a microwave and mini fridge. Plus the TV was actually a decent size, unlike some hotels I stayed at. There's a small closet to hang your clothes. I really liked the bathroom with its walk in shower and the showerhead was nice and high so tall people can actually shower. The room was very clean. The bed was on the firmer side, but not too firm. I slept as well as I can in a different place than normal. Overall for a 3 star hotel this is a 5 star review. Would I return? Absolutely, this is one of the nicest hotels I've stayed in for a very decent price. Plus my dog really loved having her own bed and the hotel too. P.s. the trails behind the hotel are very nice. My dog thought the smells were wonderful and I enjoyed the piece of nature with a nice pave trail.

After leaving our previous hotel for the disgusting conditions. (Super eight across the street) we…read morewere lucky to find rooms available at the comfort inn. Lovely stay. Staff was great. Loved the bar in the lobby and the spacious beautiful rooms. Very happy!!!

Clean room, decent size. Great location! Nothing over the top, or super pretty- but it's clean and…read moreright next to the expressway and a mile from the casino- comes with microwave and small fridge.

In town to see a comedian at the casino and decided to stay off site to save a couple bucks…read more Called around and this place had the best price for the location without being a total dump. The photos posted from other users are accurate. The beds are comfy, the bathroom appears clean. There's a fridge and microwave in room. A warm continental breakfast is provided but haven't tried that yet. The walls are thin so you will hear your neighbor's shower, or in our case, crying baby but blasting your a/c helps a little. Pro Tip: If you want to park your car and have a couple drinks later you could take the casino's shuttle to their water park across the street-which puts you in walking distance to this place. Uber is available too and, at this time, is cheaper than a taxi.

I stayed at this Baymont hotel on two separate occasions while working in the area recently…read more Pros: -The rooms include a mini fridge and microwave -Pool and hot tub (didn't use these but it's nice to have the option) -Check in/out is super easy, they texted me a link to check in and out ahead of time -Front desk staff was friendly -Location is fine, not walkable to anything but close to the highway and campus -Comfortable bed Cons: -No hair conditioner provided, just shampoo and bar soap - On my second stay, there was a dirty sock on the floor in a corner (this honestly doesn't bother me that much, but I know it would be a deal breaker/one star review for some) -Complimentary breakfast was not great (just toast, cereal, red delicious apples, yogurt, and cold coffee) -Small thing but the TV was super annoying to find channels - the "guide" didn't really do anything nor could I figure out how to type in the channel number, so I had to scroll through every single channel each time Overall I did like the hotel and would stay here again in the future. Basic, no frills, just what I needed for a one night, short stay.

Don't expect 5star luxury it's not that type of hotel. The rooms are pretty decent. We had a…read morejacuzzi suite which was good. No ice machine on the first floor, no one tells you a that. Pretty barebones gym (one elliptical, 2 treadmills and 1bike) make the best of it. Breakfast again nothing major. The options were waffles, cereal, bagels, omelets in a fridge that you microwave, a crock pot of gravy to put in biscuits (i didn't venture) coffee, tea...again make the best of it. The room had a mini fridge and microwave. Staff was friendly enough, no one stood out really. Basically it's a decent stay if you have to be in the area. Not the worst but certainly not the best

Fantastic stay at the Holiday Inn in Mt. Pleasant! I accidentally booked the wrong night, but the…read morefront desk handled it with kindness and professionalism and quickly fixed the reservation. The hotel was super clean, quiet, and felt and should be a 5-star hotel. They have a bar at this hotel and serve breakfast for an additional charge. Breakfast was served on real plates with real silverware, the food tasted great, and the waitress was so friendly -- she even offered to fix my drink in a to go cup for me. I slept incredibly well; it was peaceful, comfortable, and perfect. Highly recommend.

Great hotel! My room was very clean. King size bed that was extremely comfortable. I slept like a…read morebaby. They have a bar/restaurant on-site that has amazing service. I did not try the food. Front desk staff were very friendly. Great place to stay.

I think I have stayed at a Courtyard in the past. I remember liking it, so past experience led me…read moreto chose this hotel on my recent visit to Mt. Pleasant. I joked the choice was due to the Texas Roadhouse restaurant across the street. Comfy beds, helpful staff, convenient ish location. The ish, I was just in town for a show at the Casino. I friend warned me to not stay at the casino, you pay for the convenience. So, this hotel is on the opposite side of town. Plus size, Mt. Pleasant really isn't that big so it's a 5-10 minute taxi ride to the venue. Getting a taxi back at 11pm was a bit of a boondoggle, watch for Stargazer yaci- way cheaper than Uber. Lol. Sadly, I left a pair of sunglasses (prescription, boo) and some cute cat earrings on the nightstand. It happens. I imagine that if you were in town for a Football or Swim event, this would be a great place to stay. I could see the CMU stadium and their aquatic center from my window.

Th beds are very hard. Housekeeping could have done a better job inside the room. Front desk was…read morefriendly and main lobby was clean.