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    Hampton Inn Lindale/Tyler

    4.3 (29 reviews)
    ModerateHotels
    Open • Open 24 hours

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    Inside our room
    Tx T.

    On 6-9-2021, we drove from our East Texas Ranch, to Tyler area. My husband, shown in the images was having major shoulder surgery the next morning at Tyler Joint Center. We wanted to "stage" for the next day, instead of making the 1.5 hour drive down the morning of surgery. We checked in late, got him dinner. I met the staff at the front desk and told them I needed a "late check out" and explained the surgery and uncertainty of how long it would take. They WERE MORE THAN accommodating to us. It was basically "take your time , no worries, we will make a note of it" They were SO GOOD! The room was clean, comfortable, easy access to the hospital, food nearby/ across the street. Freeway is right there. We couldn't be happier! Thank you! thank you! We had a challenging day but this was one less thing to worry about. John & Marcus

    Nikki N.

    Stopped in this room got out of a crazy thunder and lightning storm! THE power went out during check IN! - JUST in time it's a monsoon out there! THANK GOD MY FAMILY IS SAFE! And they took our king size shepherd as guest too thanks guys God bless you!

    Wine @ hot tub

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    9 months ago

    Great reception upon arriving! The room clean & the bed extremely comfy! Breakfast was Great as well! DEFLY would stay here again!

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    29 days ago

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    4 years ago

    Still great. Love the staff. Not sure if you have been to Lindale or Tyler...this is as good as it gets!

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    17 years ago

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    8 years ago

    Clean rooms , good wifi, delicious breakfast all in a good location. Friendly staff too

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    15 years ago

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    Ask the Community - Hampton Inn Lindale/Tyler

    Review Highlights - Hampton Inn Lindale/Tyler

    “Excellent service from Darron when last minute adjustments were made.”

    Mentioned in 2 reviews

    Read more highlights

    Holiday Inn Express & Suites Lindale

    Holiday Inn Express & Suites Lindale

    (13 reviews)

    Great Hotel, Appalling Customer Service from Amy…read more Everything about our stay at this location was wonderful, until it came time to check out. We requested a 2:00 PM late checkout via the IHG app, which explicitly gives "club"members the option to select 2:00 PM subject to availability, and then double-confirmed it the day prior with two incredibly friendly front desk agents. However, at 1:45 PM today (Sunday, July 12, 2026), we received a call from Amy from front desk to the room phone. She didn't just call to remind us of the time; she came on the line completely heated, sounding genuinely angry at us for still being in the room. When we explained that it had already been approved by her colleagues after being requested in the IHG app, Amy doubled down, aggressively arguing that "policy" only allows Club Members a 1:00 PM checkout and that the privilege is for "elite members only." If 2:00 PM isn't an option at this location, management needs to take that up with IHG corporate to fix the app, rather than letting their front desk staff harass guests who followed the rules. If we had been told 1:00 PM yesterday, we would have happily obliged. side note, the cleaning lady was visibly frustrated with us--which is completely unfair to her, as it was clearly just a total lack of internal communication from the front desk, and customer service isn't her job. Meanwhile, Amy was still riding a high horse at the front desk as we walked out, lecturing us that we "should have known" to be out and continuing to argue right in front of my 8-year-old child. It was completely obvious that our 2:00 PM checkout wasn't creating any actual logistical crisis for the hotel; Amy was just on a power trip trying to impose her superiority over a possibly made-up local policy detail. We had to bluntly ask for her name just to get her to stop and of course that fired her up more. We travel regularly for Softball Tournaments and have genuinely never witnessed such hostile, unprofessional customer service. The rest of the hotel staff and facility were great, but Amy has absolutely no business working in hospitality. We will never stay at this specific location again. Pic below is just showing IHG app allowing club members 2pm late checkout.

    We are planning to stay in October, but Amy at the front is awesome! She helped me book my stay and…read morewas kind and informational.

    Motel 6 - The flooring was coming up

    Motel 6

    (9 reviews)

    $$$

    The floor was coming up in several places. My 2 grandkids were barefoot playing in the room and…read moretheir feet were black from the dirty floor. Easy access on and off the interstate. The pool looked nice but was closed. The staff was nice.

    GIVEN A ROOM THAT WAS ILLEGAL TO OCCUPY, the phone was ripped out of wall, the smoke detector was…read moreripped off the wall and exposed wires!! the beds were just disgusting AND they were "made up" there was DIRT on both beds, semen on BOTH Beds, cigerette burns on both beds. mind you snoopdog the "housekeeper" JUST LEFT the room. there was a NASTY towel on the edge of tub and another IN the tub. granddaughter leaned up agenst the wall and got "poop stains" on her shirt. bugs in the bathroom as well. when i approached mgmt they REFUSED to refund us. only offered "clean sheets" which we took atfirst, untill we saw the same issue and bed bug. returned to mgmt to get full refund. they again refused, so i called Lindale Fire marshall's office, they began to beg me NOT TO and i did it infront of them. i then showed them the pictures and quickly got my money back. others in the wedding party also had issues and all 4 rooms vacated property with refunds. also due to the shouting and yelling there were 3 others coming to check in that also left!! I've stayed at some "shady" places before, but atleast they were clean and legal to occupy!! FOR YOUR OWN SAFETY, GO ELSEWHERE!! THIS IS A DEATH TRAP!! NEGITIVE STARS

    Hampton Inn Lindale/Tyler - hotels - Updated October 2026

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