I am a Hilton girl thru and thru, heck I even have the credit card. But after a friend rented us a…read moreroom for the weekend I might reconsider. I'm not impressed with the fact that they don't have a free breakfast, but the peace and quiet due to no kids during this stay makes up for it. Had a light snack and drink at the bar

I am a Bon Voy gold member, so I spend most of my hotel stays in Marriott properties. All staff…read moreincluding the engineers were pleasant, helpful, and professional. However, This Courtyard needs to be updated and soon. I have stayed here during multiple industrial Fire schools and the last time was great. However there were plenty of facility issues. All of our team stayed here and each noted odd odors like moldy. wet dog smells I their rooms and I had the same issue. Engineering cleans my AC and the odor improved, but never vacated fully. Hallways smelled fabulous, but our 6 rooms were earthy at best. Many of us had internet connection issues on the room TVs. Most were corrected by the second day. In my case the engineers were in my room (152) for 1.75 hours working on hardware and conversing with IT. The unit functioned when they left and failed again within minutes. As stated, the second the TV issues were corrected . Some room bathroom tubs and thresholds need replaced or repaired. Tubs have caulking missing, etc. some staff noted that planned renovations are pushed due to the frequent in flux of patrons due schools, camps concerts, sporting events and others. Issues noted here are also present at all the Marriott properties in the area that are not "luxury" facilities. Kudos to the staff from the front desk, engineers and cleaning professionals. You DID NOT DISAPPOINT! POSITIVES: 1) Walking distance to Luge's Italian, McAlesters, Sushi and a Starbucks. 2) Staff as noted above. 3) convenience to highway and other restaurants like Stella's Cafe, Gringos, Cooper's, Walk-On's and Saltgrass. May be back next July. Marriott you need to look over your facilities nationwide. My travels reveal a similar trend to those noted on the review in locations across TX, OK, WY, KY, WV, VA, SD, NE and MO.

Haven't stayed here myself, but have worked with them a few times for colleagues and a few times…read morefor groups when we booked out the whole hotel for meetings. Everyone is so professional, quick with responses, and could not be more helpful. Highly recommend the Thomas if you find yourself in East Texas! Perfect location in the heart of downtown Tyler.

Quirky mix of good and fair. We arrived early, called the phone number and Andrew (whom my wife…read morecalls The Invisible Man) responded quickly with call back to electronically open the door. He checked and allowed us early entry into our room. Here's the thing; I'm torn on the score on this place. We really liked it overall. Terrific location--you can walk to coffee and downtown and a bunch of restaurants. You have to have an access code. One person forgot their phone in room with access code and couldn't get back in. There's no staff on premises until after 2:30. Check in and out are electronic. They are renovating downtown so parking is limited when workmen are there but we found parking close by over the three days we were here. We requested room tidy up one time and it wasn't done. I'd suggest actually talking to Michelle or onsite staff about any issues. Room was clean and modern. Comfy bed and towels. Yes, walls seem thin. We didn't have any issues. Modern hotel close to everything. Bar downstairs. Just wonky.

BUYER BEWARE - Arrived at hotel and needed to change reservation from 2 to 1 night due to required…read morebusiness travel itinerary change.advised that my booking thru Staybridge website was completed by Priceline and clerk at front desk who also talked with night manager could not help and asked me to call Priceline. After 10 calls to automated line at Priceline I gave up. Then connected with Staybridge Customer Service who said they could not help me. NEVER DISCLOSED THAT PRICELINE BOOKED WITH NO CHANGES ALLOWED AND PRE ARRIVAL STAYBRIDGE EMAIL STATED NO CHARGES TO MAKE RESERVATION. GOOD LUCK TO ALL, I AM ADVISING OUR CORPORATE TRAVELERS TO CHOOSE ANOTHER HOTEL !

For almost $200 I got what is more comparable to a Motel 6…read more Two queen beds crammed in so that you had to squeeze past the corner sideways to get to the bath. No channel guide for TV. Three out of four UDB ports did not work. Dent and crack in bath door. Rear entry propped open , no security. Noise from overhead room. And at 6:30 when I go to check out, no one in sight at front desk. No coffee anywhere. And my member points not posted. Time to move to the Hilton Club I guess.

Great reception upon arriving! The room clean & the bed extremely comfy! Breakfast was Great as…read morewell! DEFLY would stay here again!

Great stay. Hotel is older but clean clean. Darron is day mgr and was professional, gracious and…read morewelcoming. Went above and beyond to make sure our stay went well. They actually clean carpets after every pet stay. Had five rooms and all nice and comfortable

Quiet, clean and super affordable rooms. Staff is super friendly. Offers weekly rates too with…read moreeveryday housekeeping service highly recommend

This place is disgusting and poorly run. The rooms reek of cigarette smoke even though "No Smoking"…read moresigns are on every door. The hardwood floors have never been cleaned and hot water is hit or miss, so expect to be forced to shower at 1:00 in the morning. There's no such thing as sleeping in as the couple owners argue loudly every morning and if you leave to go anywhere, you can expect your card key not to work when you return so you might as well stop by the office before wasting your time trying. There's trash littering the parking lot and I had someone literally put there face up to my window and look in. There are way too many hotels in this area - check reviews and choose accordingly. Oh, I forgot to mention the mold on some of the furniture.

I had issues with the room and discussed with the front desk Karla in which she was very…read moreprofessional and helpful. Now the so called arrogant and disrespectful manager wasn't to be blunt he has anger issues and doesn't know how to communicate in a respectful and honest manner. I have stayed at hotels nationwide and international this so called manager acts like a little boy instead of a man. When I called him out on his attitude he made it sound like it was my problem not his. BEWARE guest's like the review of the couple with dogs this little boy needs to be working somewhere he is not having to communicate with customers. This is the WORST experience I have ever had at any hotels nationwide and internationally. Armando has problems with being honest and diplomatic when dealing with people.

This was our second stay at this location. It was great! We had a king size bed suite one visit and…read moredouble queen on the other. Each visit was great. No outside noise coming through the walls. Bed and liens were clean and comfortable. The breakfast was great! Lots to choose from and the kitchen staff are on top of things. The lobby area is inviting, clean and is well kept. My family of four had a pleasant experience. I would highly recommend.

Had no toilet paper. Had to shit in floor and drag my ass across carpet. Had no choice ‍. Bed was…read morealso broke slept on porch outside for comfort. Mosquitos bit my ass all night and was attacked by 3 wild dogs. Felt like me and the wife were auditioning for a episode of Naked and Afraid. Next time I think about staying here, I'll just shit in my hands an clap because that is just as ignorant as paying $56 for this fine establishment. Somebody got fucked, think it was me

New management, and they really stepped up their game. Clean rooms and fresh sheets. I was…read moreimpressed with the stay considering how affordable the stay is.