We called directly to the hotel a full week beforehand, reserved 2 rooms, and received an email…read moreback with our confirmation number. Imagine our surprise when arrived at the hotel at 4:15 pm after driving over 2 hours to get there, with only 45 minutes to get to our event that we were attending, only to be told that they had CANCELED our reservation!! They said our credit card did not go through (even though the credit card is valid...did they type it in wrong??) and that the phone number we had given them didn't work. (When they told us the number they had tried, it was 1 number off, but then they said they had no way of contacting us... why did they not just email us again!!) They had no rooms available for us. We then had to scramble to find another room to stay in.

This is the newest hotel in Midland, but they must have the worst beds I have ever slept on…read more.. They are like trying to sleep on a hard wood floor, its almost impossible to even get comfortable. I gave this place a try because I was sick of staying at the Best Western and since it was new I assumed the beds wouldn't be so damn horrible!!! On the plus sides of things there is complimentary continental breakfast, local calling, and high speed Internet. There is a Indoor pool with hot tub, and fitness room. all rooms have a microwave, coffee maker, and fridge. Plus if you happen to be travelling with pets, you can bring them here. I will probably never stay here again, but if you do need a place to stay in Midland, I would recommend this place over a dirty motel, even if they beds are hard as rocks!

This is the worst hotel I have ever stayed at. My son and his team had a hockey tournament and the…read morestaff would not leave them alone. They even went as far as using very violent language toward our children. Our children were even harassed by the staff and couldn't have any fun. Our children were even threatened to be kicked out for just sitting in the hallway. They even entered one of our rooms without permission while people were sleeping. I will never stay here again after how badly the staff treated us and our children.

This is the most single hand-idly worst hotel experience for my kids. we were here for a hockey…read moretournament and needed somewhere to stay. Our young children were harassed from people in the lobby and were screamed at by what I'm assuming were homeless people that were let into the hotel. They were eventually removed from the hotel after our children had been told to go to our rooms and not be able to come back out for the night the certainly damaged our kids experiences and left some of them scared because of the altercation in the lobby. The kids woke up the next morning just being respectful in the hallways on the third floor the rude employee asked our kids to move, the kids were in no way constricting the work of the employees and the employee was getting rather heated and started raising her voice at our children and at one point called one of our kids that he was a smart ass and asshole. When I confronted her about these things she said "I only said asshole" this was absolutely unbelievable and extremely disappointing experience for all of us we are in no way happy with our experience especially the way the employees handled the situations. Our kids overheard her saying rude things about us and our hockey team. This hotel is obviously not great place to visit especially for hockey tournaments. I highly recommend staying away from this hotel unless you would like to be faced with hostility we experienced

I don't normally leave negative feedback- but this one deserves it. We arrived Sunday night and was…read morewelcomed by the desk clerk. Got to room and digital didn't work. Back down stairs. Once in room was looking to get some ice and found the area where the ice bucket was nasty. I will attach pics but they didn't capture all of it well. The sink had old food (egg) stuck to the drain, coffee maker was full of dust and grime. Ironed my clothes and thankfully was ironing blue slacks because rust came pouring out of the iron. I went to the front desk the next morning to let and showed them pictures (manager present) and they said they would take care of it and apologized. Upon arrival that evening a housekeeper had been in my room and straightened the bed but did not touch the gross items. I notified the front desk on the way out again and they said thank you. I would NOT recommend staying at this hotel if you are in Barrie. Very nasty.

I booked this stay back in March for a staycation pass thru for a work job. At the time of booking…read morethe website and reviews indicated the location was serving up brown bag breakfast. I booked this after wanting to book the local holiday in and I guess with their take back to room host serve, prices moved 1.5X. Very frankly I was hesitant to book this after reviews were suggesting the place was tremendously mismanaged because of (maybe) short staffing during this pandemic. There were reviews about amenities just not available but the pool seemed to be operating. On arrival, the check in was easy, the room was okay, inspected the bathroom, checked the space it was okay. When you look into detail, the sheets are riddled with holes, there are "mystery stains" in the comforter, there are yellow stains on the bathroom wall paper, there are mosquitos in the room to suck you dry. Towels were rough, not soft. The breakfast buffet was typical. For a Hilton brand, I guess I expected something a little more than typical but acceptable. Only feedback was the options were not very diabetic friendly-that's bread option was whole wheat and white Texas toast and white bagels. The muffins were "plastic bag" stuff you would see in the states at low tier hotels. Really my diabetic travel companion could only eat whole wheat toast? The eggs were with cheese, with hame and red paper (so pretty much not halal) and pork sausages or pork sausage patty. The oatmeal was made in a pot for patrons to self serve, did not touch it, it was Covid -and not sure if sugar was added. The green cheese option was only whole fat and yogurt was only whole fat options. Juice was not fresh squeeze like some Hilton locations, it was your concentrated bags diluted. Parking was easy to get to, air conditioning worked. This hotel is not far from Tyndale park. Rating 4 - room was okay, -1 star for wall stains(of what I could see) Rating 2 - cleanliness and quality of sheets, towels (sheets had stains and holes) Rating 2 - limited food selection for breakfast. The local Holiday Inn had more breakfast selection, I would bet the comfort inn would have better selection too.

Amazing location! Ski in, ski out, right in the village and all the action. We had a loft suite…read moreroom and it was perfect for our family of four. Parking garage was great. Hot tub and other amenities were on point. Never waited longer than a minute for an elevator. Staff was attentive and while they were busy, they definitely all deserve five stars. We would definitely stay here again. With that said a few things of note: 1. We were never told about the ski lockers or provided our combo for the lock. Perhaps a newbie ski family mistake for not assuming, but also frustrating. 2. I had called about clearance height for vehicles as we wanted to use our Thule on our SUV. The front desk was not much help. Had we known there is a valet lot for vehicles with rooftop boxes, we would have done it for the nominal fee. As I am sure many parents can relate, driving in a snow storm when you can't see out the rear is not fun... roof box solves that. 3. The restaurant on site is lackluster. Service is on point; however, food is just alright and pricey, it is chaotic, and why in the heck only "reservations get window seats" is a policy is beyond any family we spoke to. All these awesome window tables looking at the village and lake that go empty because "walk ins" are subjected to interior seating despite all those tables being empty our entire dining session is beyond me. This isn't Manhattan. 4. The restaurant bar, given how nice the rest of of the hotel is, looked pretty sad. You could see all the shelf lighting was defunct, it looked tired and not well kept. As a business owner myself, and for how front and center the bar area is, my gosh keep it tidy, lit up, and gleaming with some pizzaz. Thankfully for those of us with older kids it is open until midnight, and once again the staff is Johnny on the spot, but geez it has seen better days. I realize it sounds silly, but this hotel is pretty awesome and with the large lobby the bar area should be the North Star, not something I look at and wonder "are they closed already?"

We stayed here for my birthday weekend. The location is conveniently located so close to the blue…read moremountain village. Initially booked a room with queen sized bed and sofa bed but it was sweet of them to upgrade us to a suite room. The room was so spacious, bed was so comfortable. Room service was amazing our room was kept clean, fully equipped kitchenette with pots and pans, plates, cutlery, coffee machine, tea, sugar. The washroom was fully equipped, clean, with all the toiletries and bath robes. Our suite included a balcony with a beautiful view. The breakfast we ordered for room service was delicious. The area is beautiful with a pond in front of it.

The hotel is clean and everything is working. Although it is a little old but overall good living…read moreexperience. The favorite part is the breakfast. Love it. Highly recommended.

We are spending a family Christmas Eve in Gravenhurst and booked this suite with a double room…read more Check-in was a breeze with full social distancing protocols in effect due to the surge of Omicrom variant worldwide. Front desk staff are friendly & professional. It's a very nice suite with a 4-seat dining table, office desk, sitting area for four, a fireplace (with a timer) and a full kitchen (refrigerator, oven, microwave, dishwasher, sink and cupboards). The fitness centre, swimming pool and whirlpool pool were open with proof of double Covid-19 vaccination. looked well maintained. A complimentary pre-selected breakfast was included; filled out order form by 9 p.m. the day prior. Pickup the meal yourself in the morning. It's back on the road again tomorrow!

We stayed at the Best Western Mariposa with our family during our youngest son's hockey tournament,…read moreand this was by far the worst hotel experience we have ever had. We are a team with younger children, and parents made a point of supervising kids closely, following curfews, and being respectful to staff. Despite this, we were treated with suspicion and hostility from the moment staff realized we were a hockey team. On our first night, the hotel offered an empty room for kids to play mini sticks. The following day, when kids asked again, we were offered a different room that was dirty and had broken glass on the floor. Staff were notified, but no apology or concern was shown. That evening, while supervised kids were using the pool, another family (not part of our group) opened an unlocked side door and ran into the snow before jumping back into the pool. Some of our kids followed. There were no warning signs and the door was not locked. The pool was immediately closed by staff without testing water levels, and parents were falsely accused of children urinating in the hot tub. By 8:30 p.m., all children were in their rooms with parents. The following morning, our team manager received a rude email accusing our children of running the halls late at night and harassing guests--none of which occurred. The situation escalated further the next evening when staff aggressively confronted parents at the pool and accused a guest of having alcohol without cause. When another parent calmly attempted to speak to the desk manager to de-escalate, the staff member pushed past her and retreated to her office, where police were called. The OPP attended and confirmed there was no disorderly behavior. Everyone was allowed to remain for the night. Beyond staff behavior, the hotel itself was dirty and poorly maintained. Our room had a dead bug and personal items left behind, public areas were not well kept, and breakfast service was slow and inattentive. We would not recommend this hotel to families, sports teams, or anyone expecting professional service or basic cleanliness.

I stayed the Best Western Plus Mariposa Inn & Conference Centre last night ... I've never been…read morethere before. It was $120 (plus tax) for the night. WIFI (which was quick) and parking were free. There is a restaurant in the hotel, the Grape and Olive Wine & Martini Bistro, but there are lots (Swiss Chalet, McDonald's, etc.) within walking distance ... I had supper last night at Kelsey's, which is across the street. I had breakfast in the restaurant in the hotel this morning ... two eggs, peameal bacon, toast and homefries ($8) and a glass of milk. It was good! I'd stayed here again.

Yay! A bump-up review! Bala Bay Inn's Grill/Ghosts restaurant continues to impress each summer…read more This year we were really, really pleased by the great service. We arrived for our dinner after a rainstorm, and the outdoor patio where we like to enjoy our food was fairly soaked as a result. No worries, the hostess assured us, we are more than happy to seat you outside. We were allowed to pick a table and then she and a few servers set to work diligently wiping everything dry. That was much appreciated. The great service continued throughout our dinner -- attentive, prompt, really friendly. Food seemed better this visit, too. Last summer's scallop fiasco left me cold, but this year we really enjoyed the PEI mussels (oh, heaven), the spring rolls (surprisingly good for BFE Canada), the local pickerel (treat yourself if you've never, it's sweet, mild, and tender), and the fish and chips (with sweet potato fries). The only near-miss were the nachos. The chips were wonderful and clearly homemade, but the cheese was not melted which, to me, seems like a nacho given, right? Other toppings kicked nacho booty, tho, from the thick, tangy sour cream, smooth, silky guac, and crisp, fiery pickled jalapeños. They have a martini menu that will blow your mind and rivals any shcmancy big-town bar. There have to be damn near 50 varieties on that thing. My favorite is an apple martini with Goldschlager -- it tastes just like warm apple pie and has some cutesy name (they all do) I wish I could remember. We come to the Grill/Ghosts at Bala Bay Inn every summer and are rarely disappointed. Definitely worth a visit when you're in town. If you're ever in town...

Imagine a restaurant where the owners seem to have just left the premises and let things go…read moredownhill. That's the Bala Bay Restaurant in the Bala Bay Inn. It's dark, in need a huge dose of TLC, feels dirty and unkept. It might be exceptionally clean - it just has the feel of an ignored empty local haunt. The food is what you might expect from a frozen food driven restaurant - though it is a great source of a traditional Pizza Nova pizza to takeout if you need one. This might be the real calling of the premises. There are a few signs outside branding the restaurant conflicting things. It is a restaurant. It's a Pizza Nova. It has a huge sign saying "Fish and Chips". So what is it exactly? Im not sure it knows. A place to drink beer I suppose and wait for your pizza takeaway. And if it just branded itself as the local source for right out of the oven Pizza Nova pizza, it would be perfect. Try that and I think you won't be disappointed. Go beyond that and it's hard to predict. I can't pin exactly what it is that makes this a place we avoid. I can only say that it has, in its neglect, seem to have chosen to be nothing in particular and that's exactly what it feels like. The staff are nice, the location convenient - it just doesn't have much else (but Pizza Nova pizza!).

Our 2nd time - I LOVE how clean the rooms are! Ruthlessly clean. It's marvellous…read more The staff are all great, zero issues. All very professional and pleasant. I asked for replacement pillows (non allergenic), and they brought them within 20 minutes, absolutely no problem. The food is really good and well presented. The steak with the peppercorns is great, perfectly done. The burger is consistently delicious. It was a birthday stay, and the hotel put balloons all over the bed - a nice touch. The little touches are appreciated (but I feel for the poor person who had to blow them up ). We'll be back.

We trekked up to JW Rosseau for a two night stay to celebrate a birthday, and I was shocked by how…read moremuch this hotel had gone downhill from our past stays. There were some positives that we still enjoyed (their heated indoor/outdoor pool is hard to beat), but for the price tag, this stay was really disappointing. Our room was really showing signs of age, especially the bathrooms, as there were cracks in the ceiling, chips in the vanity and our bathroom fan did not work. When we notified the staff about the issue with the fan, they sent someone to take a look, but weren't able to fix it. No further steps were taken to remediate the non-working fan. The facilities were also lacking as one of the showers in the women's change room by the pool remained closed for both days we were there. Considering that there are only 2 showers, having only 1 operational shower was not ideal. On to the food. We dined in at the Chophouse one of the evenings and the food was barely average. Our server's wine recommendation fell flat as it was way sweeter than the "dry white" he said the bottle was. The rosemary olive foccacia was served with butter instead of olive oil. The half dozen oysters were good, but my fish was salty and over-cooked, the medium-rare striploin was ho hum (pretty tough for the cut advertised), and the half lobster thermidor was dry and disappointing. All this for $500+ was ridiculously over-priced. The room service breakfast we ordered didn't fare much better with over-cooked pancakes and a rather sad looking standard 2 eggs and sausage breakfast. The smoked salmon platter was probably the best out of all we ordered. Again, at $120ish, this breakfast felt just as outrageous as our dinner. We did enjoy the pool and the hot tub a lot which is what earned JW Rosseau the 2 stars for this stay. I hope Marriott invests some money to update this otherwise beautiful hotel to really bring it back to its earlier days glory when it first opened.

My family and I spent 3 wonderful nights at the Shamrock Lodge. It was an incredible and relaxing…read morevacation. It's easy to tell why many of the families there keep coming back year after year. The staff were extremely friendly and accommodating. They made my wife dairy free dishes from scratch when she didn't feel like some of the other options and cooked up grilled cheese sandwiches for my kids for lunch when they didn't want their chicken wrap. The owner personally introduced my wife to the kids club counsellors so that she was more comfortable leaving them in the mornings to play. This went a long way in helping both of us relax. Besides the good food, great staff and amazing views. The other guests were so welcoming and friendly. Our daughters made friends instantly and we felt very comfortable letting them run around and play with everyone. It's a great culture that Shamrock Lodge has cultivated. With magicians, tubing, water skiing, canoes, kayaks, fireworks, and more. Shamrock Lodge really went above and beyond to always have something to do and look forward to. The only criticism, and its a big one, is that the rooms are not air conditioned. There was a portable air conditioner in the room but it was barely functional and the room was way too hot all the time. It was brutal and really took away from our enjoyment of the vacation. They really need to invest in proper air conditioning for the rooms.

On the edge of one of the most pristine of the Muskoka Lakes, Shamrock Lodge is one of the most…read moreenjoyable places we have ever stayed at. A full service hotel with all 3 meals included, this getaway also provides immaculately clean rooms and thoughtfully kept grounds. It is family owned and the owners and staff have a clear love for both the land and the patrons. The staff were a delight - very friendly and ready to provide anything needed. There is a clean pool and sauna in the main lodge, and if you want to swim but aren't a pool person, not to worry because the lodge backs onto a gorgeously clean lake. A variety of watercraft such as canoes, stand up paddle boards, kayaks and paddle boats are available for patrons to borrow at any time. Motorized watercraft are also available for an hourly rental fee. We would, and plan to, return here.