Steve waited on me upon arrival. He was very nice and accommodating. Check in was easy. I had a…read morelittle problem and he took care of it right away. First floor room towards the pool so a bit noisy with a little bit of a chlorine smell. The fun was over at its scheduled time so it was not annoying at bedtime. The lobby and eating area were very clean. There were snacks around 6:30 and pizza. This isn't every night. The eating area was kept clean. Breakfast was fresh, stocked and good. My room was a king, nice size, huge bathroom with shower. The room has a desk and chair, luggage holder, wardrobe, lighted mirror, long mirror, lots of outlets, comfy bed, small refrigerator. Good choices for breakfast with freshly ground hot coffee. Lots of parking. Close to the freeway exit, restaurants, gas stations and a shopping plaza. About 1 mile from Providence Hospital. Great location Being in the first floor, you can hear walking and noise above you. Hot water shower was wonderful with Dove products and nice towels. There is a little bit of mold in the corners that need attention. But all in all I'd stay here over and over!

The room was clean, the staff was extremely polite. Elham takes such pride in cooking a good…read morebreakfast.

Everything was great. The room was clean and comfortable. The staff was friendly. breakfast was…read moreyummy. We also had our 2 cats with us and they were also comfortable.

Beautiful hotel! The staff was welcoming and professional. The service in the restaurant and bar…read morearea was great! I hope to stay there again in the future.

Excellent stay here. Since my last visit they have added USB ports which is great…read more Breakfast is much better than average with hot breakfast items, yogurt, fresh fruit, and also a salad bar. It is kept clean and food is fresh. This hotel is conveniently located to shopping and restaurants. Friendly and helpful employees.

This review is for the Staybridge hotel in Novi Michigan, which belongs to IHG. If there was a zero…read morestar, I would have given it to them right away. I had an awful experience at this hotel, and I strongly advise against staying here. Initially, I was given a room where several things weren't working--the phone, TV, AC, and fridge were all non-functional. I complained, and as a gesture of goodwill, they moved me to another room. However, when I left the hotel and wrote an honest review about my stay, including criticism of the food and overall experience, they retaliated. They began harassing me with negative responses and an unprofessional attitude. To make matters worse, they charged my credit card an extra $212.22 falsely claiming I occupied two rooms on the first night--when in reality, the first room was unlivable, and I was moved to the second room. This is by far the worst hotel I have ever stayed at. If you choose to stay here, be warned: they seem to retaliate against negative reviews by charging additional fees or harassing customers. Save yourself the trouble, time, and money--find a better place to stay.

My review concerns the attitude of the staff. While the hotel looks clean and inviting, with a…read morebeautiful lobby, we were greeted with less than welcoming reception. We were there to view the "banquet" room for my D-I-L's baby shower. We had a "reservation" for a particular date/time and were told that the MGR herself, that she would be available all morning to answer our questions. We arrived to find the room in use and were told we could only peek through the windows. The Mgr arrived late, had no time for us whatsoever and was not even friendly. My DIL was not even given the courtesy of a phone call ahead of time alerting her of this inconvenience, or to suggest to her an alternate date/time. Will we use their facility for our function??? Not sure! LC - South Lyon, MI

We were in Detroit for a conference. The first night the conference hotel was at capacity due to a…read moreconcert in the city, so we stayed at this SpringHill. We walked into a nice lobby which smelled and looked very clean. They were short staffed so we were quite gracious with the desk clerk when he was away for about 10 minutes, when we arrived to check in. Our room was okay, but it was not the cleanest. Definitely not normal Marriott brand standards.

This is one of the worst hotels you could possibly stay in. The rooms themselves are not that bad…read more They were clean, large size refrigerator with freezer and small area stove top cooking with microwave . For the price, not bad and.. pets are welcome so that's a plus. Now, the bad part of my stay. A lot of men stay here that I guess do labor around the area. Most from out of state. They are loud and partying in the parking lot with Mexican music blasting all night. There was arguing in the lobby about a bill that was owed and the guy had a very large aggressive dog who was barking. I love dogs and was a little afraid because I could tell that the dog was abused. The dog kept barking and the guy hits him hard with his leash. I said, what are you doing? You don't have to hit him that hard. The dog cowered like he was afraid. I would be too. The guy was nuts! I later saw the same guy with a bunch of these same workers getting off the elevator smelling of pot so bad. This place is not family friendly. So when I got back to the hotel I tried to find the receptionist that had been arguing with that guy with the dog to tell her that I thought it's her duty to call the police especially because she knows his plate number and information about him. Of course she didn't come back to the desk for the rest of the night. Ridiculous! We won't be back! In fact, my husband and I left there at 3 am. No thank you Many other choices around here. Pick another one with better clientele unless you like the low class party life.

Booked a room here months in advance. Showed up, only to find our room cancelled. Had no…read morenotification of the cancellation. Front desk said they called and left a voice message which I did not get. They also said our card was declined, but I didn't put a card on file and chose to pay at the location. Then they wanted to charge me $50 extra a night to get a room. I will not be back. I have cancelled my reservation for next month. I will take my buisness elsewhere.

This is a five-star review because this hotel is an amazing value. In addition, it seems like the…read morefranchisees have really thought about what will make it easy for travelers on the road. If you're looking for Ritz-Carlton experience this is not the place for you. I stayed here a week. There's a small indoor pool, a workout room (which I didn't see) and coin op washers and dryers. There's a free breakfast in the morning from 6:00 to 10:00, but if you have to be on the road earlier than that, from 3:00 a.m. to 6:00 a.m. there is a sack breakfast that you can just pick up and run out the door with. Tuesday Wednesday and Thursday they serve a hot dinner. Last night it was frozen lasagna and while it wasn't gourmet it was certainly good and really hit the spot given that it was snowing out. I was in the area for a week while a relative was dying and then I needed to stay and clean out her apartment. Because these rooms are suites they have a refrigerator and a microwave as well as a little sitting area that is sort of separate from the bedroom. The beds are very comfortable. I was able to sort through my aunt's things, box them up, and get organized all in the hotel room. Even though I made a big mess the bedroom stayed clean because the mess was in the separate sitting area. I cleaned up before I left but it was great to be able to work and sleep without either getting in the way of the other. The staff was courteous and super helpful. Highly recommended!

We booked for 4 ppl. One king bed, 1 pull out couch (had NO SHEETS or blankets) had to get our own…read moresheets, at the front desk. SMH. Had only three towels for showers, so I requested 4, for 4 ppl, makes sense right? I was then told they were booked full tonight, so you have to bring one used towel to the front desk, to get a new towel... What in the actual F !!! Let's not forget we also had to pay out additional $150 for incidental fees. God forbid if we run out of toilet paper. This place should be ashamed of the management, and should be called budget inn. So much for relaxation, raise my blood pressure over ignorance of management rules. Kids went swimming, I asked the staff for towels they said we have to use our own towels then they will give them back after they wash them. Never been so disappointed in a hotel stay till now.

This review is only for the event/conference space…read more I wish I didn't live so close cause it would've be a great opportunity to stay at the hotel! We came here for a gala event and was so impressed with the layout, food, and the cleanliness of the space and bathrooms. I'm not sure if the hotel catered the food(salad, salmon, beef, veggies, mashed potatoes, and cookies), but it was pretty good! The bathrooms were spacious and clean throughout the night. They also have complementary pads/tampons on the sink. This is a perfect event for up to 100 people. I'm not sure how $$$ the space was but I could see myself holding an event here!

As a longtime Hilton Honors member, I've voiced my frustrations about confusing or outdated channel…read moreguides at various properties. I'm happy to start this review by saying -- finally -- this location gets it right. The channel guide is straightforward, and the remote has numbered buttons for easy navigation. A small detail, but much appreciated. The room was clean, tidy, and comfortably sized, with thoughtful amenities like a mini fridge and microwave. I especially appreciated the extra charging box on the nightstand, which offered multiple outlet options -- a small touch that made a big difference. Two downsides: my room had a window with a failed seal, which obscured the view. Hopefully, that's a one-off issue. Also, the pillows appear to be fluffy, however when you lay on them they flatten like paper. The hotel features a small but adequate gym for its size and an indoor pool, which is a nice bonus. The location is excellent -- close to plenty of dining and shopping options, but tucked away enough to stay quiet and peaceful. Easy access to the highway makes it a convenient stop for travelers. Overall, a solid stay that hits the right notes in comfort and convenience.

I had a wonderful stay at Homewood Suites by Hilton Novi Detroit. The hotel was exceptionally clean…read morefrom the lobby to the suite, and everything felt fresh and well maintained. The suite was spacious, comfortable, and thoughtfully equipped with everything needed for a relaxing stay, including a well-stocked kitchenette and plenty of room to unwind. The amenities were excellent, especially the complimentary breakfast, fitness center, and convenient common areas. Every member of the staff was friendly, welcoming, and eager to help, making the entire experience even more enjoyable. Overall, this hotel exceeded my expectations with its cleanliness, comfortable accommodations, great amenities, and outstanding customer service. I would definitely stay here again and highly recommend it to anyone visiting the Novi/Detroit area. The one hiccup was that the housekeeping is every other day which is fine but it does not happen on Sundays ! It would be appreciated if this is mentioned at check in or posted in the room.

Excellent rooms- incredibly comfortable and clean. The gym was well appointed and maintained. The…read morecleaning staff were positive and paid attention to detail. I highly recommend this location.

Very nice property with a helpful staff. The rooms are spacious and clean…read more A few hiccups as this is a new property. First week I stayed here the whirlpool was inoperable due to a missing knob (received email from manager indicating that this was the result of another guest and the knob was replaced prior to my second week's stay). Second week, the system allowed someone to be checked into a room that I had checked into electronically. Issue quickly resolved by front desk, although this meant that I stayed in a studio suite in lieu of a one bedroom suite (studio suite was still very nice, I just like the feel and space of the one bedroom). Leaving today for my third week in a row staying at this property. And, I have booked multiple future stays. I expect my 4 star rating to go up as I become comfortable with this property and as the staff gets some of the kink/ worked out (this property just opened in mid-January). Bonus: the regular pool is heated (pleasant surprise when I went from the whirlpool to the pool).

Hotel was ok in general but we had a major issue. Due to a local soccer tournament, many kids…read moreincluding our own were staying at the hotel. They had no towels available for pool guests and were not very concerned about 20 wet kids walking around the hotel lobby and elevator completely wet. The front desk person put one wet floor sign up. I just hope no one hurts themselves. Terrible customer service and support. We also only had two towels in a room for 4 people. Very disappointed and unsafe.