Super clean rooms, wonderful staff. Big shout out to Elham, our morning hostess! We stayed two…read morenights and each day it felt like mom made us breakfast. Each breakfast was a bit different, with many fresh options and really felt Ike she was taking care of us. If you want to stay at a place where it feels like mom feeds you before a long day and hugs you before heading out, stay here! You can tell the staff are well taken care of here which translates into guests taken care of. One of the best Holiday Inn Express properties I have visited.

The staff was the best part of staying at Holiday Inn Wixom Mi…read moreThe rooms are a bit need of cleaning Mattress pad torn with hole in it worst was the window well Very dirty as in Mold growing in it The air conditioner is just below the window and i suspect the moisture is what's causing the mold It does not take much effort to wipe them when they are in the room cleaning

Pretty decent Hyatt. Nothing that fancy, we are use to staying at the one in Cleveland which is…read moresimilar price point but has better rooms and facilities. Always appreciate the beds at all Hyatts and the roomy layout - was a tad bit dark in our room but we were there for a dance comp - proximity was 10/10. For Hyatt, you should mention that you do have one 6kw/hr charger - was handy for a tiny extra charge for the way home. Please also have a separate entrance, was a pain to always get stuck behind paid parking lineup when you are just trying to get to Your room. Gym is very barebones but workable.

Great event while I stayed here. Not close to much(walking distance), but had a lot around within…read moredriving distance. The outdoor patio area with the live band was great and the bar inside had some amazing staff. The hotel check-in staff was also a pleasure to have a quick chat with. Definitely recommend this hotel in the area. The rooms are clean and get cold. Thanks! Here are some pictures of some birds on the property.

Excellent stay here. Since my last visit they have added USB ports which is great…read more Breakfast is much better than average with hot breakfast items, yogurt, fresh fruit, and also a salad bar. It is kept clean and food is fresh. This hotel is conveniently located to shopping and restaurants. Friendly and helpful employees.

This review is for the Staybridge hotel in Novi Michigan, which belongs to IHG. If there was a zero…read morestar, I would have given it to them right away. I had an awful experience at this hotel, and I strongly advise against staying here. Initially, I was given a room where several things weren't working--the phone, TV, AC, and fridge were all non-functional. I complained, and as a gesture of goodwill, they moved me to another room. However, when I left the hotel and wrote an honest review about my stay, including criticism of the food and overall experience, they retaliated. They began harassing me with negative responses and an unprofessional attitude. To make matters worse, they charged my credit card an extra $212.22 falsely claiming I occupied two rooms on the first night--when in reality, the first room was unlivable, and I was moved to the second room. This is by far the worst hotel I have ever stayed at. If you choose to stay here, be warned: they seem to retaliate against negative reviews by charging additional fees or harassing customers. Save yourself the trouble, time, and money--find a better place to stay.

We were in Detroit for a conference. The first night the conference hotel was at capacity due to a…read moreconcert in the city, so we stayed at this SpringHill. We walked into a nice lobby which smelled and looked very clean. They were short staffed so we were quite gracious with the desk clerk when he was away for about 10 minutes, when we arrived to check in. Our room was okay, but it was not the cleanest. Definitely not normal Marriott brand standards.

THIS IS THE LETTER THAT I WROTE TO THE MANAGER OF SPRINGHILL SUITES CHELSEA SIMS:…read moreHi Chelsea, I stayed at your hotel, The Springhill Suites on 6/29/2023-6/30/2023, arriving around 2pm-10am. I have reached out to booking.com after my stay at your hotel due to the unsanitary conditions. Also, when I checked in, how unfriendly the staff was. A simple hello and a smile would be nice. But I understand sometimes people are having bad days, it happens. When I got to my room, I hit the main 'Electrical Switch' but it was super dark in the room and two lights did not work. Also the TV and the bed lamps did not work. I called the front desk for maintenance, and it took them close to 35 minutes to answer the call. Again, I get it, I am not the only guest staying here. I was not requesting any special treatment. I just wanted to get cleaned up for my business meeting after a long hot drive in the car from OH. Then I started to notice things that disturbed me. (see Photos) 1. The first photo is a picture of my hand after I wiped it on the desk that is floating underneath the television. 2. The second photo is one of the water glasses that I almost drank from the other one wasn't that great looking either. 3. The third photo is the flip side of the couch pillow which looks like somebody peed on it? 4. The fourth photo is when I pull the ottoman away from the couch only to find a pistachio shell and lots of other things like lint, etc. this room was not vacuumed. Including what appeared to be semen stains on the sofa. 5. The next photo really made me sick. This is the lid to the ice bucket. I was going to get a bucket of ice to put in my cooler because the fridge raider was so filthy. I didn't dare put any of my food items in there. There's literally mold, growing on the lid of the ice bucket! 6. The next photo is splats of grease on the wall in the cubicle of the refrigerator and the microwave/coffee center. 7. Number seven is a photo blown up of what's behind the bathroom sink. 8. And the next photo is when I wet a piece of toilet paper and ran it behind that spot of the sink. Notice all the dirt and hair? I will also be sending six short individual videos to your email separately they will be coming from my email. This email and a copy of it will go to booking.com and Marriott Bonvoy including the photos and videos. As a professional business manager, I'm sure I don't have to tell you how imperative in this day and age it is for hotel rooms to be clean. I would really like to think that we learned some thing from Covid? At the very least training your staff to be friendly and kind to mature clients, and making sure that they have a safe and healthy room. This includes paying attention to detail when you are cleaning a room. So, at this point, I am requesting a full refund of $141.00, that I spent at your hotel for my entire stay of one night of horror. Sincerely, (GUEST) PS. I did receive (one) phone call from you this morning at 9:32 AM. I called your phone back at 11 AM, promptly and left a message. ************************************ Booking dot com contacted her and asked her if she had spoken to me, because when she emailed them back, she said she tried to reach me 'MULTIPLE' times? Lol I had my phone on me all day and call logs do not lie. But apparently Chelsea does? She only called me one time and left no message. However, her answer to the booking agent was simply..."Oh yes, we issued a refund for that reservation this morning." Seriously????? No accountability, not even an apology! SHE SHOULD BE FIRED, ALONG WITH HER FRONT DESK STAFF AND MAID STAFF, BECAUSE CLEARLY BEING A BUSINESS PROFESSIONAL IS TOO MUCH FOR HER. OF I HAD READ THE REVIEWS OF THIS HOTEL, I WOULD HAVE CHOOSEN SOME WHERE ELSE TO STAY. I WOULD BE EMBARRASSED IF MY HOTEL LOOKED LIKED THIS. ******************** LAST PHOTO IS PROOF THAT SHE ONLY CALLED ME ONE TIME AND LEFT NO MESSAGE. #Liar

Booked a room here months in advance. Showed up, only to find our room cancelled. Had no…read morenotification of the cancellation. Front desk said they called and left a voice message which I did not get. They also said our card was declined, but I didn't put a card on file and chose to pay at the location. Then they wanted to charge me $50 extra a night to get a room. I will not be back. I have cancelled my reservation for next month. I will take my buisness elsewhere.

From the owner: My Place Hotel-Wixom/Novi/Detroit, MI provides guests with a variety of convenient amenities,…read moreincluding free off-street parking, 24-hour front desk service, coffee, and Wi-Fi. The hotel also welcomes pet-friendly guests! The rooms are equipped with full kitchens that include a fridge/freezer, microwave, stovetop, and toaster, making it easy for guests to prepare meals. In-room climate control, blackout curtains, pillowtop mattresses, and comfortable bedding ensure that guests have a restful stay. Additionally, guests can take advantage of the on-site laundromat and MyStore. The hotel is conveniently located near the Sri Venkateshwara Temple & Cultural Center and the Suburban Collection Showplace.

This is a five-star review because this hotel is an amazing value. In addition, it seems like the…read morefranchisees have really thought about what will make it easy for travelers on the road. If you're looking for Ritz-Carlton experience this is not the place for you. I stayed here a week. There's a small indoor pool, a workout room (which I didn't see) and coin op washers and dryers. There's a free breakfast in the morning from 6:00 to 10:00, but if you have to be on the road earlier than that, from 3:00 a.m. to 6:00 a.m. there is a sack breakfast that you can just pick up and run out the door with. Tuesday Wednesday and Thursday they serve a hot dinner. Last night it was frozen lasagna and while it wasn't gourmet it was certainly good and really hit the spot given that it was snowing out. I was in the area for a week while a relative was dying and then I needed to stay and clean out her apartment. Because these rooms are suites they have a refrigerator and a microwave as well as a little sitting area that is sort of separate from the bedroom. The beds are very comfortable. I was able to sort through my aunt's things, box them up, and get organized all in the hotel room. Even though I made a big mess the bedroom stayed clean because the mess was in the separate sitting area. I cleaned up before I left but it was great to be able to work and sleep without either getting in the way of the other. The staff was courteous and super helpful. Highly recommended!

I have never stayed there, but judging by the outside, I would be leery of stepping inside. It…read morelooks rundown, almost abandoned. At any given time you may see, maybe 2 - 6 cars in the parking lot. This us in stark contrast to the other hotels around it.

The room was decent and a good size, beds and pillows were very comfortable. I immediately did the…read morebed check to make sure there were no bedbugs. None found. Did not try the pool, but I was there for a comic convention and I didn't really have a lot of time to go swimming. The staff was really nice and genuine and it was close to the convention center. Very close to the mall so I found myself later in the evening going there and then going to Ford's garage to get something to eat which is right next-door. It was a really decent place and I've stayed in a lot of hotels that looks decent, but then the rooms were very terrible. They were also extremely accommodating when I explained that I get over sensory issues and that I did not want to be near an elevator. They found anyway they could to keep me away from that. Even though they had to juggle some things around.

As a longtime Hilton Honors member, I've voiced my frustrations about confusing or outdated channel…read moreguides at various properties. I'm happy to start this review by saying -- finally -- this location gets it right. The channel guide is straightforward, and the remote has numbered buttons for easy navigation. A small detail, but much appreciated. The room was clean, tidy, and comfortably sized, with thoughtful amenities like a mini fridge and microwave. I especially appreciated the extra charging box on the nightstand, which offered multiple outlet options -- a small touch that made a big difference. Two downsides: my room had a window with a failed seal, which obscured the view. Hopefully, that's a one-off issue. Also, the pillows appear to be fluffy, however when you lay on them they flatten like paper. The hotel features a small but adequate gym for its size and an indoor pool, which is a nice bonus. The location is excellent -- close to plenty of dining and shopping options, but tucked away enough to stay quiet and peaceful. Easy access to the highway makes it a convenient stop for travelers. Overall, a solid stay that hits the right notes in comfort and convenience.

Two of my coworkers and I stayed here under three separate reservations. When we checked in, the…read morefront desk clerk, Damon, was not welcoming at all after we had to holler into the back room when the desk was empty. Additionally he spoke so fast and so under his breath that he had to repeat literally everything. I have no idea when breakfast is or what the wifi access is because he didn't tell us. One of my colleagues's reservation was not in the system. My other colleagues's lock on the door was broken and had to get a different room after he had already unpacked his luggage. Absolutely no apology or empathy at all. The parking lot was horribly icy and I slipped. The room itself was very nice. Very well-appointed (plates, cookware, etc.) and clean. Room: 4 stars (why do hotel curtains never close all the way?!?) and the air conditioner/ heater sounds like a DC-9. Customer service: -10

This hotel and suites is very comfy, new, and close to many restaurants and shopping malls. The…read moredecor is very beautiful and colorful. Front desk employees are always welcoming and their customer service is very good. When we arrived we got a room that wasn't ready and we went back to the front desk and they went above and beyond to accommodate us in a clean ready room. We stayed for 7 days and our stay was great. Walmart is walking distance from the hotel. I will definitely stayed here again.

The location is pretty good, not far from restaurants and shops, and a short distance from a mall…read moreand lots of shopping. Plenty of parking. Free breakfast is ok where you can make waffles The fitness center has some free weights, weight machine, a couple of treadmills, a couple of ellipticals, and a bike. There is an indoor swimming pool which I did not experience. The rooms are a good size, microwave, stove top, full size fridge and dishwasher. Pillows are really soft, I wish there was a mixture. The big complain that I have is the television. It is a good size, go resolution however there is no channel guide. This means I must spend a lot of extra time scrolling the large amount of channels to try to get an idea what's on. This is very annoying.

Check in was easy no complaints. Rooms were clean no complaints. We had 3 rooms , we cooked dinner…read morefor the three families in room one , when the man brought more sheets to the room as we were cooking he stated that there was only a 4 person maximum per room, I had to explain to him what and why we were all in one room at the time. I guess he looked it up we didn't hear anything else about it. The pool is very small , with our kids and another group in the pool it felt over crowded. The jacuzzi needs a revamp. It's not the rite temp and the jets were not jetting. They also need an adult time in for the pool. I mean it's OK for everyone to be in the pool at certain times I would just like to enjoy the pool without hearing all the screaming and getting splashed with kids jumping in the pool . A lot of of Hiltons that I stay implement a timeframe for adults only .This hotel also have a 10 o'clock noise policy meaning that the hotel would like everyone to be quiet at 10 o'clock normally that will be OK if we didn't have children we bring our kids to the hotels to enjoy themselves but also we respect to others so it wasn't a big deal but if you have intentions on having Small ones in the room , you may want to rethink this hotel. I know I would recommend this hotel. It wasn't bad. It just had it moments what I say again yes but only if I couldn't find another .