The hotel is new but the main door was broken and we had to use the other hotel, Home 2 Suites,…read moreentrance. The location is convenient because it is situated between Des Moines and Ames. There is a small playground by the hotel and the Ankeny public library is also within walking distance. We booked two rooms with king-sized beds for our stay. The rooms are slightly smaller than the other Hilton king-size bedrooms that we have stayed at. But it is enough space for our purposes and it is equipped with a mini refrigerator, desk, and small bench. The mini refrigerator has an upper "freezer" section but it did not serve its purpose and our reusable ice-packs did not freeze up. The complimentary bathroom toiletry is interesting. They are squirt bottles attached to the wall and there are instructions indicating a gentle squeeze would do. But it never seems to work properly. It's either too little or too much. We had to ask for room service to replenish a few items. It seemed like they were short-staffed because we ended up going downstairs to pick up the items. There is complimentary parking and breakfast. Breakfast is served from 6 am to 10 am. We had a variety of the usual eggs, potatoes, sausages, and baked goods. There is also a pancake, waffle, and cereal station. The staff was efficient in keeping up with the demand. We also made use of the indoor pool on both nights around 8 pm. There were other young children in the pool with us but everybody was friendly and it did not feel over-crowded.

What a delightful stay! This hotel is perfect for a business traveler. Breakfast was very filling…read moreand coffee was hot and flowing all the time. This hotel has an indoor pool and exercise room too!

Across the street from this place I'd pulled off the interstate, knowing there were several lodging…read moreoptions in the area, finding myself at I-35 Spirits. "Where's the best place to spend the night around here?" I asked the counter intelligence. "I'd say Fairfield. Best Western is sorta outdated, people stay there for the pool. Days Inn is a little better. I'd go with Fairfield." I bought my six pack of local white IPA, hopped in the truck and popped open the Yelp app. Sure enough, the ratings mirrored the local's words: #1 Fairfield, #2 Days Inn, #3 Best Western. You won't find much to elevate this clean, comfortable joint from most overnight box hotels, but it's a nice stay with the basics and especially friendly service. I enjoyed the attitude of the woman who checked us in and the breakfast buffet attendant. Yum, plenty of fruit, cereal, and pastry/muffin options for your morning munch. No mini-fridge or microwave, so ya best keep those IPAs in the champagne bucket. Take it from the Local: Yelp knows what's up.

Direct tv workers were knocking at the door when I was in the room. There are too many rooms to be…read moreknocking at just my door first. They knocked twice after I opened the door stating it was not okay to change the cable box. Then I. Called the front desk asking them why they kept knocking. Not a very great stay at the suite.

I would give this hotel 4.5 stars. Very convenient location near highway with walking trails and…read moregood restaurants within walking distance. Very friendly and accommodating front desk staff. Clean pretty rooms and comfortable bed. We did have an issue with The AC when we were there but it was handled professionally. We would definitely stay here again.

absolutely no AC. front desk tried to manipulate my complaint. had to rip it up to state the AC…read morewas not working. Best western Premie......... not even close. the lobby was cold, not my room.

It was a good stay. The room was big and the bed was comfortable. They gave me early check-in since…read morethe room was clean, however, that not all the staff must have known that. I had checked in and was relaxing in my room (I had locked the door as a force of habit) when the next thing I know, I hear the door unlock and housekeeping trying to walk into my room. An hour later, another person entered my room, realized it was occupied and didn't say anything before turning back around. They apologized but it was still fairly weird. I'd probably stay here in the future.

Hotel staff was nice they'll give you the occasional greeting as you walk in but that's not why I'm…read morewriting the review as a diamond reserve member I happen to frequent Hilton properties all over the world and this one in particular left a bad taste in my mouth not due to staff being unfriendly but for the simple fact that I spent 4 nights here and not once was my room serviced or restocked at any point of my stay. One thing about a hotel is coming back after a a long work day and finding your room cleaned, bed made, trash removed and having that feeling of home. But here even after 2 separate request I felt unheard I was here 4 nights and was ready to book another 6 and for the simple fact that a request like this isn't met is kind of a slap in the face to the loyal guest I know staff can get busy but at the same time 4 nights and not have room cleaned made me feel ignored. I never write reviews on my hotel experience but felt compelled to do so today

Fabulous customer service. Housekeeping did an amazing job keeping my room cleaned and stocked…read morewith towels. The reason for the 4 stars instead of 5 is because the pillows are horrible, freezer was dirty and needed defrosted and the soap holder in shower is almost falling off the wall. I love that they offer breakfast daily, I didn't partake but it sure did smell good. I would definitely recommend staying here and will be coming back whenever I visit the area again.

We arrived to a heavy natural gas smell in the entrance and was told it was the dryers. Other folks…read morefrom our team was told the gas smell was from a fire place. The lights in the main hall were not working making it very dark to get to the elevator. When we arrived to our room it smelled like wet dog and we discovered black mold in the bathroom and the bedroom area.

Overall no complaints. We were traveling to Minnosota and it was raining pretty hard so with 6 plus…read morehours left this area is a great stopping point to get a hotel and rest. There were other brands all near each other so plenty of rooms in the area to choose from. We also like this location because of how big our truck and boat are we have plenty of room to park in the lot next door. Front desk agent was very friendly and helpful. Our keys didn't work the first time so she immediately offered to come up and assist us. Once we got into room we realized it's been either remodeled or kept in excellent care. Nothing that stood out of that I could be disappointed in. The only wear and tear I could see was in the public areas. It wasn't too that I would have any problems with. Certainly good enough to bookmark this hotel for future use. Also Outback next door!

Absolutely the perfect motel! The room was huge & super clean, the bed was very comfy & the…read morebathroom was very big. The morning breakfast was great & the selection was great. Coffee was really good. The staff was great especially Nick.

It was a terrific experience, combining outstanding customer service, superb location, great…read moreamenities, and a fabulous room. Located in the epicenter of Ankeny's District, the Residence Inn is a short walk from restaurants, shops, a theatre, a library, walking trails, and the city's entertainment hub. There is enough parking to handle an entire hotel, and it's free. We loved the room, as it had a full kitchen, plentiful workspace, a modern bathroom, and an excellent sleeping portion. Two employees stood out - Amani and Kurt!

For a Residence Inn, I was actually really impresses with this hotel. It was super clean, recently…read moreredone or remodeled and was in a great location. We stayed here on a trip to Ames so it was close but a good distance away. The staff was really nice and the breakfast offered to all hotel guests had a lot of options. For the weekend we had planned, this was a perfect place to stay.

My cousin had her hotel room block at the Courtyard in Ankeny for her wedding a couple of weekends…read moreago. My family and I stayed here three nights and overall, had a pleasant stay! My fiancee and I stayed in a room with a king bed. It must've been our particular room (because my brother visited and said their room was laid out differently), but it felt very cramped with a large sofa, desk, and closet super close together. That being said, the bed was still comfy and we made do with the space we were given. The room also came with a mini fridge, coffee machine, and regular amenities you'd expect from the Courtyard. There's a lot of space in the lobby to hang out, get work done, meet with people, etc. The coffee bar has Starbucks products and starting at 5:00 pm serves alcohol. If you want a beer or something beforehand, you can grab it in the market, as well. We did room service breakfast one day except it was a little odd they didn't actually deliver to your room and you had to go down and get it. Yeah, figured that one out about 45 minutes after we called down and were wondering where in the world our food was! All in all, it fit the bill for our quick stay. I'm not sure I'll need another hotel in Ankeny but wouldn't hesitate to come back here.

Terrible customer service. I called to check when I could check in and was told my reservation was…read morecancelled (I did not cancel). The clerk who answered relished telling me this. Insanely rude. This happened 6-20-2024. I will never stay here again and will be requesting the group sponsoring the conference I was attending to select a different venue.

Beautiful property. Everything was so clean and fresh! Room was massive, bright, and sparkling…read moreclean! Pool was very nice. Breakfast was ok. Sitting areas outside to enjoy as well. Location is close to anything you might need, as well as dining and shopping options within walking distance.

Checked in for a night. Room was entered at 1:45 am. Lights turned on and left on. We rose to turn…read moreoff light and checked locks. Tried to get back to sleep only to have front desk call to ask who we were. We were notified that they weren't going to move us. I'm sure you can imagine my response to that! All in all, it wasn't handled well at all. Received excuses that basically blamed us for checking in and getting a room with two beds. I cannot believe that lack of accountability and the inability to handle this. This was my first time in years staying at a holiday inn express. This experience was so horrendous that it might be the last!