Let me start off by saying that the rooms were awesome, the beds comfortable, and the decor was nicely done.
But.....the service is really hit or miss. Sometimes the folks behind the counter were really good - other times, I just wanted to say, 'You are quite the waste of metabolic tissue'. Be careful drinking at the bar, twice I was given glasses which had some nasty chips in them - one of them actually was so bad that I couldn't believe the gentleman sent it out - 1/4 of the glass was just missing. Getting a bar of soap replaced by the maid staff also seems to be an issue (?).
I also told them that I would be checking out on Friday - to which the girl argued with me - then charged me for an extra day. I was able to exert some pressure via the manager and have the charges reversed ---- but since I travel so much and will most likely be back to Delft --- silly to have to argue with me.
And the Internet at the hotel just sucks the big Stroopwafel.
So, a pretty hotel - but the 'front of house' needs a lot of work. Some days the staff was awesome, other days.....well, you can tell I've been emotionally scarred by the experience. read more