After over 10 years with Hammer Properties, I can say with complete confidence that this company failed us in nearly every way a property management company possibly can.
What we uncovered after years of trusting them is honestly shocking.
Hammer Properties consistently neglected basic responsibilities failing to properly clean, repair, or address damage between tenants. Instead of maintaining the property, they allowed issues to pile up year after year, leaving us to deal with the fallout once we started digging into the condition of our own investment.
The most alarming part? Their complete failure to maintain records.
When we brought forward legitimate concerns about damage caused by tenants that was never repaired, we were met with immediate deflection. Nikki Quinn was especially dismissive and rude throughout this process. Rather than investigate or take accountability, she quickly defaulted to telling us that they are not required to keep records beyond three years despite the fact that we had the same tenants during that time period.
So according to Hammer, if they don't keep records, then there's no problem.
They openly admitted that they had gotten rid of all documentation, leaving no internal record of damages, maintenance issues, or what had (or hadn't) been addressed. This wasn't just unhelpful it felt like a convenient way to avoid responsibility entirely.
Fortunately, we had the foresight to keep our own detailed records dating back to the beginning of our agreement, which directly contradicted their claims. Because of this, we were able to prove that damage had not been addressed and secure some reimbursement something we absolutely would not have received if we had relied on Hammer's nonexistent records.
Let that be very clear:
If we had trusted Hammer Properties' documentation alone, we would have been left paying for their years of neglect.
To make matters worse, communication was consistently unprofessional. Both Nikki Quinn and Matt Breinich came across as dismissive, unhelpful, and uninterested in resolving legitimate concerns. There was no accountability, no ownership, and no respect for the fact that we had been long-term clients.
After a decade of loyalty, it became very clear:
Hammer Properties does not value property owners, does not protect your investment, and does not operate with the level of care or professionalism this role requires.
If you are an owner considering this company, understand this:
Your property may not be properly maintained
Tenant damage may go unaddressed
Critical records may not exist when you need them
And when issues arise, you may be met with dismissal instead of solutions
We trusted them for over 10 years and that was our biggest mistake.
Do yourself a favor and find a company that actually takes responsibility for the properties they manage.
Hammer Properties is not that company read more