For starter, very rude and poor customer service, the express woman is as friendly as a door mat, very snappy rude, I been a customers for months an oil change once a month because of the driving I do. I was giving the family plan with my first service ever here then after the third time they tell me they no longer offer it, and that I not eligible anymore, really!!!! You were getting my business every month sometimes every three weeks. I contacted the service department manager which I have yet to get a return phone call, express oil change when You have a good handful of people standing around, and it takes a 1 1/2 for an oil change. The way they climb and slam the door or leave the windows open when it's pouring rain. No respect for customers cars. I won't be back u have gotten my last dollar.
Back to give them another try, customer service still as poor as the first time, not to mention as I am working with the woman checking in my truck, a older gentlemen got in the truck moved the truck straight out side, window and keys left in truck so when the gentlemen came back in the door, I asked him are my keys in the truck, I got a a rude smart answer "how do you think I started the vehicle" I said I didn't asked that I asked if my keys were left in the vehicle, the woman checking me in see and hears how rude he is being, comes up to try to step in, so I start talking to her and here comes the rude little guy back to start another argument with me, attacking about me asking if my keys were left in the vehicle. So the woman asked me do I still want the oil change and did I want to talk to the owner son he was on the phone at this time, so I went to go sit down in waiting room, the more I though about it how do you trust a company with your vehicle when u are rudely greeted. So I got up came back out and said forget the oil change I can't trust u with my vehicle when the customer service is so poor, the woman try's to make things right and here comes the guy again to try to start an argument with me again, what kind of service are they running here, I will be going to the corporate of Nissan to let them know how poor of customers service is and how the place is ran, I will never take a foot back to this place again read more