NEVER AGAIN! I ordered my childrens costumes online, September 7th. My sons was delivered October…read more19th, and my daughters came the day after Halloween. I just went to one of their pop up stores to get my money back, from the sealed package that had just been delivered yesterday, and had thee most horrible customer service ever. The cash register girl did not offer an apology that their company could have potentially ruined my daughters Halloween (thank you Target for saving the day), but then proceeded to tell me that they were not accepting returns anymore as they were closing their shop tonight. I said I understood, however I just received the package the day before, so I could not get it to them any earlier. She then proceeded to call her manager, and read to her the packing slip which said - any unwanted purchase must be returned 14 days after postmarked, which the postmark was November 1st, and today is November 2nd! Clearly not 14 days late! She got off the phone and told me I could exchange it, which I said I had no need for another halloween costume as it was no longer the holiday, and I asked to speak with her manager. She gave me a dirty look and said, You cant speak to my manager, shes busy! I said, you were just on the phone with her, and then she told me that her manager was about to go into a conference meeting (although the shop was closing up that night). I told her I wasnt leaving until I spoke with her manager, and she then told me that I was going to have to wait so that she could cut the line. So I stood around, on the phone with my husband, now venting what a sham this company is, which she kept interrupting with rude remarks. I waited 15 minutes until there was no line, and said, You need to call your manager now. She got back on the phone with her manager, and miraculously got her rt away, even though she was in a supposed "meeting", and within 20 seconds she was off and told me that if I could provide her my card, she would give me the refund. Funny how that works. I love people, and I am always kind to people everywhere I go - but I lost my crap when this rude kid decided that my money and time was of no value. Honest to God, parents, teach your children to be kind and respectful. And spirit Halloween - if someone pays for expedited shipping, and you can't get them what they purchased for over 2 months, train you damn employees to be a little bit more customer service oriented. When you make a mistake, make it right- dont cause the customer to have a mental break down in the store, otherwise you might be seeing my face dragging your a$# to Judge Judy
