I was referred to trinity by a friend when I was looking at becoming a financial adviser myself…read more When an adviser called me and said he would come round and discuss the options I though'oh yeah and try to make as many sales as you can'. I was delightfully surprised with the meeting. The adviser was very helpful with my questions and as I thought did ask about my personal circumstances. He explained where he thought we had a shortfull and what we could do to fix it. He said that he was paid by the company provider but as he was governed by the FSA he couldn't sell us the product that made him the most if that wasn't the best product for us. We have been with the same adviser for nearly 4 years now and have never been pressured into taking a product or go with a particular company. There have been a couple of times when we have decided that we haven't been able to afford the suggested 'route' and the adviser has looked at other options with us or left it until we could afford. The branch itself is outdated and needs a facelift - but this does not affect the way the advisers work and shows that they are good with money - why spend it on decorating when it's not a necessity.

Well what can I say its a bank and a well known one. Great service and advice given by all staff…read more They are always helpful and polite although Barclays way of trying to get sales leads from you each time go to counter can be a little annoying when want to just pay in some money but end up getting asked if want a home insurance quote! but that not really down to staff probably a company policy to push for business as most banks seem to be doing it nowadays, don't seem to be able to pay some money into the bank without getting offer something else such as insurance etc.

Friendly knowledgeable staff always willing to help, run for local people by local peopleread more

I like this bank, there are usually at least two people serving so it gets the queue down. The…read morestaff seem very friendly and helpful. They do try and sell you their own products, I assume they get told too but that is annoying. It can get really busy in this branch, better to go in the mornings or late afternoon. Such a shame this branch is not open on Saturdays, very disappointing.

Could you ask for any better service, the staff are always smiling, always willing to help…read more Small branch but never the less the one which I always use even though I live closer to another. Manager is outstanding always willing to assist with anything you need

I am a very loyal Lloyds customer after having a very bad experience with a rude sales-person in…read moreanother of the large highstreet banks! I have my current account with Lloyds and although there is often a queue, you are seen to very quickly. Sometimes you are approached by sales assistants from all angles, or are cross-sold products, but I guess this is part of their target-meeting strategies so you cannot really blame them for trying. This particular branch is in a nice old building, it is always very clean with little side rooms if you need to talk about private banking matters. The assistants are always very friendly and helpful and not overly pushy like in some banks. Unlike some banks who seem most interested in putting charges on your account (!) I have found them to be more customer-focused, definitely not unreasonable and easy to talk to. Overall I have only ever had a good experience with Lloyds TSB and would recommend them to anyone who's looking for a gimmick free service.