Bought a battery on line with fitting included by adding the car registration number and paid 229 £ with fitting included. The website confirmed that it was available.
Appointment of 7:00 PM. When I went there with a colleague of mine, there was a gentlemen who was very well behaved on the desk. I told him the order number and he told us after going through some files that they don't have the battery as there is ''stop'' and ''start'' mechanism in the car which would need another kind of battery with possible computer programming.
Then he called some body else, with an attitude. When my colleague asked him, he mentioned that they can't help and we need to come tomorrow and even tomorrow it is not sure. I told him that it is not my fault. He became immediately defensive and told that it was not his fault either. This gentleman should learn how to behave first of all and then how to deal with a customer. His attitude has left lot to be desired and is a bad mark on the name of Halford, as previously I had good experience with Halford.
Who ever is in Halford as an employee is representing Halford. I usually get my MOT/Service with Halford and employees are professional and nice except for this incidence.
Halford must ask his employees to be more professional.
Back to the battery.... still stand nowhere with the battery fitting.
Now they have asked me to come back tomorrow with no guarantees. read more