Halfords is a pretty good car brand. They have only just began popping up all over Northern Ireland in the last few years and I like the range of car care items, in car audio and accessories and biking equipment, but I have a few issues with Halfords, and this branch in particular.
First of all, their own brand range isn't of a great quality. True enough it is cheaper than other alternatives, but it is low quality, as I can profess when I had to bring back windscreen wipers I bought here three times.
My most important qualm is to beware the online reserve and collect service. I wanted to get a bike for my girlfriends birthday, despite the fact that she is 21 and not 10, though I suppose that is a good thing or certain authorities would be after me after that admission!
I reserved a bike in here as it is my nearest store. I even rang the day before I collected to check everything was going to be ok. Once I arrived, not only was my bike not ready, but it was out of stock in the store entirely.
You would think this would warrant an apology but I got the surliest manager imaginable who showed no remorse for the event, and didn't even try and help me find something else in store or another Halfords.
I ended up getting something in a Halford's in Downpatrick which I received excellent service, but I will never walk i this store again, despite it having a bigger selection. Service is important, and the staff here need to realise it. read more