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    Hale Melemanu

    5.0 (1 review)

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    14 years ago

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    Garden Island Properties - Garden Island Properties conveniently located in Kapa'a for over 31+ years.  Aloha!

    Garden Island Properties

    4.6(19 reviews)
    3.8 mi

    1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.

    I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

    Photos
    Garden Island Properties - A view from our lanai

    A view from our lanai

    Garden Island Properties - Brennecke's Beach, Poʻipū, March 11, 2026

    Brennecke's Beach, Poʻipū, March 11, 2026

    Garden Island Properties - Kaha Lani Resort, Oceanfront Lanai.  Kauai Vacation Rental in Wailua.

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    Kaha Lani Resort, Oceanfront Lanai. Kauai Vacation Rental in Wailua.

    Waipouli Beach Resort - Hibiscus in the garden

    Waipouli Beach Resort

    3.7(97 reviews)
    3.8 mi

    This is the beach to catch the most amazing sunrises!…read more The sounds of the waves plus the picturesque scenery makes the place ideal.

    I wish I could give zero stars…read more Our stay started off on the wrong foot, and unfortunately, it set the tone for the rest of our trip. We checked in, and right away, the room wasn't impressive. There was a strange scent lingering in the air--like something was being covered up with multiple plug-ins. Everything felt dated: the furniture, the decor. The kitchen looked decent with updated appliances, but that was about it. We tried to brush it off and went to the pool (which looked much smaller in person than in the photos), then came back to the room. That's when the real nightmare began. My youngest daughter went to take a shower in one of the bathrooms. Moments later, I hear screaming. I run in and see sewage--yes, actual dark, smelly sewage--coming up from the shower drain. My daughter is crying, I'm shaking, and the stench is overwhelming. We immediately called the front desk, and someone was sent to "unblock" it. I begged the manager to move us to another room due to the smell and potential health hazard, and all he said was: "There are no rooms. You can check out, or stay and we'll send housekeeping." Excuse me? This isn't a spilled drink--they're talking about cleaning up sewage with a mop? I asked if they planned to professionally decontaminate the area, and the answer was no. Just their regular housekeeper. It wasn't until I was clearly desperate--three kids, nighttime, a trip we booked months ago--that they finally offered to send us to their sister hotel for one night. But we'd have to pack up, drive there, then return the next day--basically waste precious time and energy. This was a special occasion trip. We paid extra for an ocean view, and it was supposed to be an anniversary celebration. And to make things worse, nobody seemed to care. The manager responded with a condescending tone like I was overreacting. He actually said, "These things happen once in a blue moon." Okay--then have a plan for when they do! It honestly felt like he thought he was doing me a favor by offering a one-night refund or a small room at a different hotel. No real apology. No accountability. Just a lot of shrugging and gaslighting. We ended up staying, but were only refunded for one night. The second bathroom was out of commission (we didn't feel safe using it), so our whole family had to share one shower for the rest of the trip. The awful smell never fully left the room. Also--the in-unit washer and dryer? The washer smelled horrible, was full of sand, and looked like it had mold in the plastic lining. Just gross. This whole experience left a horrible taste in our mouths. I honestly don't understand how this place is being managed. If the rooms are owned by individuals and managed by this hotel group, do the owners even know how badly things are being handled? What was supposed to be a beautiful anniversary trip with our kids turned into one of the worst travel experiences we've ever had. Stay far, far away from this place!!!

    Photos
    Waipouli Beach Resort - Living Room

    Living Room

    Waipouli Beach Resort - Mold in the washing machine

    Mold in the washing machine

    Waipouli Beach Resort

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    Fern Grotto Inn - Ohana House

    Fern Grotto Inn

    4.4(29 reviews)
    3.0 mi
    $$$

    Had the most amazing stay at Fern Grotto Inn. It's a very cozy property with different sized guest…read morehouses and cottages. I stayed in CANAL A (Perfect for one person or 2 max). I was welcomed / greeted with a beautiful tropical floral arrangement. There were hibiscus flowers all over the room. The provided me a fresh lei on one of the towel arrangements, that I got to wear around my 1st day there. The place was so immaculate and clean! It was cleaner than my own house! It made me feel so good! Housekeeping prepared a welcome card and note with phone #'s for calls and txts. There was a kauai guidebook on the coffee table. They also had a binder with alot of tips, local recommendations and guides. The mattress is nice and firm, pillows are of a good quality. You will get wonderful sleep there. The plumbing worked well. The hot hot showers were amazing. It is on a removable shower head (just like I have at home) that is so convenient. You do have to take out your own trash, but they provide the trash liners under the bathroom sink. Paul and housekeeping happened to be on site when I arrived. They greeted me so warmly. I was having pain in my knees, and needed help with my luggage. Paul was so kind and helped me out. Cottage A was a charming studio. With a queen sized bed. There is absolutely everything you could need. Paul even prepared 2 beers, 2 water bottles and a box of chocolate in the fridge. It has both a fan and A/C wall unit that works very well! The kitchenette is stocked with everything you could need in terms of appliances, cookware, utensils, houswares, and even tupperware and ziploc bags. The cottage was well stocked with towels, bug spray, sunblock, extra blankets, etc. It was so thoughtful. Oh and the property has free laundry for the guests. They even provide laundry soap. It was outstanding. Such a huge blessing. They even have equipment: kayaking, SUP, ice boxes, beach chairs, beach umbrellas, water shoes, snorkeling equipment, etc. The freezer even has an ice tray and blue ice things to use for your daily picnics on the beach! I property has gorgeous flowers that bloom every day. You will be greeted daily with new orchids, ginger plants, ti leaves, etc. There is even a star fruit tree. Paul showed me how to pick when it's ripe (yellow color). I didn't have to buy fruit, I had so much organic star fruit, it was great! I had an amazing 7 night, 8 day stay. It was so quiet and serene. It's right on the river. Other guests were very nice to me. Every one is pretty quiet and keeps to themselves. It is well located 12 min from the airport. It is on the east side of the island, so you are pretty central to the north and south portions of the island. Nearby is a nice beach within 2 minutes - Lydgate Park. There are chickens everywhere on Kauai. But Paul thought of it all, the room comes with ear plugs. I enjoyed the roosters - it was a pleasant change from city life. I would like to return and stay at the larger cottage - the Ohana house next time! I would recommend this place to anybody looking for a safe, quiet, serene place to enjoy Kauai.

    Best place to stay if you want to be centrally located. They provide a home away from home for you…read morewith everything you need. You can even kayak or paddle board right from your backyard on the Wailua River. They have a special personalized touch with all the fine details specific to your stay. Very clean, efficient, and warm home feeling.

    Photos
    Fern Grotto Inn - Coco Cottage

    Coco Cottage

    Fern Grotto Inn - Garden Cottage

    Garden Cottage

    Fern Grotto Inn - River Cottage

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    River Cottage

    Kauai VR Condos

    Kauai VR Condos

    1.0(1 review)
    3.9 mi

    As the host manages multiple properties in the Kauai Kailani complex and others around the island…read morethis review is specifically for unit KKA 108A. Other units I researched for this host have patios thus they may or may not have the issues that I have brought up. I booked this unit through Airbnb deciding that I want to support local businesses rather than my usual business trips at large hotel chains e.g Marriott, Hilton, Hyatt etc. That was a big mistake as right when you enter the room the stuck door is the first sign the place won't meet your expectations. First the unit was stiflingly hot. My wife and I had to endure for four days here in Jan 2023 and was the worst part of Kauai. Don't let the host fool you as he stated that I didn't follow the instructions he provided however, regardless if you follow the 'instructions' he provides the room retains heat and it does all day. I contacted Airbnb the first day as it was not safe staying in the unit as my wife felt sick after the first night as it was unbearably hot. We were told that we would have to get approval from the host which is another story. This is not a unit that is facing the ocean thus receiving an ocean breeze, rather it is a unit facing the sun during the day and the parking lot. The room does not have AC thus to cool it off you have to keep the one window open 24/7 and have the four fans running the whole time. This does little to cool the room rather you are just moving hot air around. Second the unit itself was not very clean. We had stopped off at Walmart before arriving thus I put the drinks in the fridge. The fridge had a smell and was not cleaned properly in addition we found a used towel hung up as new which was disgusting. I have attached some photos so you can see the condition of this so called romantic room as the host describes in his description. I had a conversation with the host on day 2 and he was not helpful at all. I gave him the opportunity to address all of my concerns but he disregarded them. He made it more about the cleanliness of the condo rather than addressing the heat trapped in the room. The host stated he could have a cleaner address the fridge which I had already taken care on day 1 but the other things more pressing to me like the heat was not addressed at all. To be clear the condo has 4 fans and a ceiling fan that barely turns on. If the unit was so comfortable why would you need to equip your condo with so many fans to cool it down. He admitted on the phone that an AC will be installed in the near future but his response is it is Jan so how hot can it be? Also Kauai a tropical island so there's humidity. I lived and vacationed in far more tropical places that Kauai so thanks for the tip. I requested after the first night for a refund with Airbnb due to the unbearable heat in the room, lack of cleanliness (fridge smell, used towel, dust, stains). The host response was that I was only interested in getting a refund. I thought that was interesting as it would cost me more in the long run to find a new place for my wife and I to stay. I would not recommend this company/host for future bookings in Kauai. My hope is that the host spends less time writing responses to defend what's right with the unit he manages and instead ensures that the feedback by his guests are addressed.

    Photos
    Kauai VR Condos - Water damaged

    Water damaged

    Kauai VR Condos
    Kauai VR Condos

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    Kauai Oceanfront Property

    Kauai Oceanfront Property

    5.0(1 review)
    0.9 mi

    We stayed for a week in Pali Kai Cottage #17C, a beautiful studio on the water. The kitchen came…read morestocked with everything we needed, from spices to sponges to paper towels. The air conditioning and water heating worked well. We were provided a place to wash our clothes. The apartment was modern and clean. Big enough for two people. A small dining area and a couch bed were also provided. Our host, Susanne, was attentive and responsive through email and phone. The view of the mountains and ocean was the most spectacular part. It was a great value and price compared to the expensive hotels on Kauai. Lihue had lots of nice places to eat and not too far from the beaches if you rent a car. Very close to airport too. Thank you to Kauai Oceanfront Property!

    From the owner: ALOHA and welcome to Kauai Oceanfront Property. Our realtors represent buyers and sellers for Real…read moreEstate on the island of Kauai, and we specialize in Vacation Rentals on the cliff (Pali) overlooking beautiful Kalapaki Bay. Just five minutes from the Lihue Airport, the Pali Kai Vacation Rental Cottages are located in the heart of the island on a private, gated road on the grounds of the Kauai Marriott Resort. The beach houses for sale are twenty minutes to Poipu or Kapaa and forty-five minutes to Waimea or Hanalei. Restaurants, shopping, golf and tennis are all within walking distance and the Pali Kai elevator will take you down from "the cliff" to the oceanside to enjoy beautiful, warm Kalapaki Bay. Call now for a real estate agent!

    Photos
    Kauai Oceanfront Property - View Oceanfront Properties Today!

    View Oceanfront Properties Today!

    Kauai Oceanfront Property - View Oceanfront Properties Today!

    View Oceanfront Properties Today!

    Kauai Oceanfront Property - View Oceanfront Properties Today!

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    View Oceanfront Properties Today!

    Hale Melemanu - vacation_rentals - Updated May 2026

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