Worse experience ever! I usually order my contacts online and I figured that I may need to be refitted or try a new brand as my prescription had recently changed significantly. The sales person (who also appeared to be the owner and/or manager) couldn't communicate effectively and wasn't listening to anything I said. She just kept saying oh yes, yes, yes, but I could tell that she was on automatic. I asked to be fitted and she just ignored me and tried to convince me to buy a year's worth of lenses. In the end she orders contacts that are the same as my old brand, but fails to mention that they don't make lenses that match my high astigmatism. I discovered this myself after wearing the sample pair for a week and suffering with headaches. I went to clearlycontacts.ca and realized they don't make lenses for prescriptions that high but other brands do exist, albeit with different measurements so all I needed was to be fitted and get a few sample pairs to find out what works best. Considering the communication fiasco the last time I was there, I doubt I'll get my money back or a new set of contacts ordered free of charge. Avoid this place if you're looking for advice and experienced staff. read more