I was in the dundrum store today. I spoke with the shops manager and was extremely discomforted by her rudeness.
I was told on Wednesday the 3rd of April to come back to the store because I was given the wrong set of hair extensions than the ones I had thought I was buying .
After being told on Wednesday the 3rd by a very friendly foreign man that once I had the extensions in there originally packaging and box that he could find something to suit my hair in time for my hens night. He said the mix up was an easy mistake and there was no need to worry.
So I entered the store today as that sales man had told me he worked on Wednesday's and I wanted to deal with him again, he was lovely the last time. He was speaking with another customer so I spoke to the women behind the counter who I later learned is the store manager. She was blatantly rude, started off by telling me I was wrong, that there is no way she can exchange them. I felt like she was looking down in me the whole way through our conversation. Then when the sales man was finished with his client he joined us, and he explained to the manager that he had previously spoken with me and then she turned from rude to spiteful.
She started speaking her own tongue with the sales man, spitting words at him while pointing her finger and furrowing her brow at me. She was very disrespectful and belittling. The sales man then changed his tone and posture when speaking to me, and told me he could no longer help.
I am still in shock by the managers utter lack of hospitality and her unmannerly nature. I have been a customer atleast once a month for the past three years, whether I'm buying fake nails, eyelashes, wigs or extensions. I have even come to know most of the girls, and get along with them all. But after that experience, I will never return to the dundrum store again.
I'm now stuck with heavy extensions that don't fit my head, and there not even the original set I wanted.
Quite frankly I'm upset, disappointed and frustrated as I won't have any extensions for my hens weekend. But the most dissatisfing thing is that a shop I loved to escape to, to treat myself is now ruined because of one offensively impolite store manager. read more