I'll start by saying I won't trust anyone else with my hair but Serena. She is gifted beyond…read moremeasure, deeply talented and passionate about hair and using the highest quality green and organic products.
I'm a tough customer to please and I first saw Serena at a different salon about 8 months ago for a gentle hombré look. I had tiny blue highlights put in my hair within the last 2 years but hadn't had anything drastic in easily 5 years so I was initially nervous about coloring a big chunk of my hair but she made me feel at ease with her kind, calm and warm demeanor. She did an amazing job and I was hooked. In fact I loved the color so much, I went back later that week and committed to a full hombré. It was gorgeous. She was so patient too, I remember I showed up super late and she squeezed me in anyway.
Since then, Serena has started her own beautiful brand with her own space and I couldn't be more happy or excited to be her loyal client. Her new location is warm and tranquil. She has excellent taste in music and keeps her groovy tunes flowing. Her banter is insightful, kind and wise. The salon smells lovely, not even a hint of chemical smell. In the shampoo room, there are incense sticks burning and relaxing spa music playing. Not to mention her assistant Bree gives a great shampoo. Bree is also a licensed massage therapist, she's warm and professional.
I was one of Serena's first clients in her location. Once I was ready to change up my hombré look, I went for an all over lighter color and some lighter highlights mixed in. I showed her pictures and she asked me lots of questions. She pulled out her hair color samples and carefully matched my description. Despite the fact that Serena put bleach in my hair, my scalp never burned and I never smelled anything gross. She mixed Oleoplex in so my hair wouldn't get very damaged and the color turned out beautiful. Every product she uses is of the highest quality and smells incredible. Even though they are pricey, they are well worth the splurge.
I recently returned a few weeks ago to get some more highlights and didn't realize I had originally only scheduled a hair cut. Serena being the ever accommodating gem that she is, gave me a great dry cut and did the highlights anyway, she didn't seem fazed at all when I said I wanted highlights. She explained that i would have to leave with wet hair so that she would have time for everything and I was more than ok with that. In the end, I actually was able to get under the dryer for a bit anyway and the highlights looked great once I got home and dried my hair completely! I appreciate so much that she always does whatever she can to make sure her customer is happy, like sincerely, she goes above and beyond. I restocked on some curl cream and bought some new conditioner on that visit as well.
The next day I noticed my roots were showing a bit, so I called her to see if she could touch them up. She was more than happy to fit me in the next day and on the day of the appointment explained that she had simply layered color over my existing highlights so the root growth was more obvious since the color was lighter. I appreciated the explanation and again she just goes about explaining things so clearly and kindly. She even threw in a few more complimentary highlights to make sure everything was blended. When I say Serena is talented I mean it. She is deeply committed to providing the best and highest quality service and ensuring customers are 100% happy.
To top it all off, my hair has literally never been or looked healthier. My friends have commented on how luxurious and healthy my hair looks and when I look in the mirror I see so much less damage, split ends and frizz. How?! How does she make hair that has been bleached and dyed look healthier?! (Obviously, she's a genius).
For context, I have big, semi course, thick as a horse's mane wavy hair. I'm of Mexican descent and my hair is NOT EASY. It's not ugly hair by any means...but it's tricky and I've had some awful stuff done to it by previous stylists who didn't understand how to work with my texture. I'm impressed at how knowledgeable she was about working with textured hair like mine. She understand the needs of my hair type down to how to color, cut, style and maintain it.
The products Serena recommends are wonderful. I'm especially crazy about the curling cream. I've repurchased it twice now and won't use anything else in my hair. It tames my frizz, smells amazing and gives me natural looking shiny waves. She strictly adheres to organic, environmentally friendly products.
I play in a band and it's important to me to keep up appearances. My hair is an extension of my personality, my essence...my whole being! I take hair care seriously since my hair has truly become part of my identity.
You will find your lifetime stylist in Serena. If she ever moves I will follow her. She is celebrity stylist caliber, hand over my heart.
